BBB Logo

Better Business Bureau ®
Start With Trust®
San Diego, Orange and Imperial Counties
Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers home improvement financing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Viewtech Financial Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Viewtech Financial Services Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Viewtech Financial Services Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: Business started: 02/02/1981 in CA Business started locally: 02/02/1981 Business incorporated: 07/14/2005 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight (DBO)
7575 Metropolitan Dr #108, San Diego CA 92108
http://www.dbo.ca.gov/
Phone Number: (866) 275-2677
Fax Number: (619) 682-7217
The license number is 603I907.

Type of Entity

Corporation

Business Management
Mr. Jim McLain Mr. Tim McFarland, VP Operations
Contact Information
Customer Contact: Mr. Tim McFarland, VP Operations
Principal: Mr. Jim McLain
Number of Employees

1

Business Category

Financing Consumer Finance & Loan Companies Home Improvements

Industry Tips
Debt Relief Strategies

Additional Locations

  • 4761 E Hunter Ave

    Anaheim, CA 92807 (800) 621-5511 (714) 414-1377 (714) 695-3375

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (714) 414-1377(Phone)
  • (800) 621-5511(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

8/15/2014 Billing/Collection Issues | Complaint Details Unavailable
6/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In march 2010 we were sold a hot water heater , a rubber solar mat about 4feet by 10 feet and duct seal at a cost of over 9000 dollars. Americas Solar/ Woodcrest Development were the sellers. ***** ***** represents Woodcrest. His phone number is ************. We were told that the savings each month would pay the payment each month. We have been paying 143.00 a month for 4 years now to Viewtech Financial,and still owe 7500.00.We did receive approximately 2700 dollars grant and rebate money, and we only spent about 1000.00 of that toward payments. I feel like we were duped. We are paying 18% interest, and we were told they would help us refinance the loan after one year at a lower interest rate through Wells Fargo, but that never happened. I am involved in a Debt Consolidation Program. They represent me and have renegotiated my interest rates on my credit cards ect; View tech Financial refuses to negotiate and still wants 18%. I feel like we were taken advantage of, and are overpaying an astronomical amount for what we received. It does not feel like it is even helping our utility bills.

Desired Settlement: I wish they would agree to a lower interest rate through our debt consolidation reps. I am willing to pay for my stupid mistake in getting suckered in to this scam, but I feel like they should work with me. I am now voluntarily paying them 185 a month instead of 143 but they still want 18% interest. I feel like I will never get this payed off.

Business Response:

I have received your complaint and would be happy to discuss personally.  However, I think it is important to clarify the details of your financing.  First, your interest rate is not 18%, it is 14.99%.  This was the rate that you agreed to with the financing of the solar hot water heater through the contractor you selected.  Second, this is a closed-end, fixed rate, fixed term installment agreement.  This means if you pay your monthly payments on time over the full term, you will have paid off your account at the end of such term.  Given that you are paying more than your minimum payment, this account will be paid in full prior to the initial maturity date.  
Also, I reviewed the notes on your account, and there is no notations that you personally have called our offices and requested a rate reduction.  Rather, we have a "settlement offer" from the debt company you are working with.  As mentioned above, I'd be happy to discuss this with your personally, you may reach me by calling our office phone number (which you have) and asking for *** ********* at extension ***.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/12/2013 Billing/Collection Issues