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Viewtech Financial Services Inc

Phone: (714) 695-3375 4761 E Hunter Ave, Anaheim, CA 92807 http://www.viewtechfinancialservices.com View Additional Web Addresses


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Description

This company offers home improvement financing.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Viewtech Financial Services Inc include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Viewtech Financial Services Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 12/23/1993 in CA Business incorporated: 07/14/2005 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight (DBO)
7575 Metropolitan Dr #108, San Diego CA 92108
http://www.dbo.ca.gov/
Phone Number: (866) 275-2677
Fax Number: (619) 682-7217
The number is 603I907.

Nationwide Mortgage Licensing System

http://mortgage.nationwidelicensingsystem.org
Phone Number: (240) 386-4444
The number is 376223.

Type of Entity

Corporation

Contact Information
Customer Contact: Ms. Elizabeth Pantoja, Office Manager
Number of Employees

24

Business Category

Financing

Alternate Business Names
Kilowatt Financial
Industry Tips
Debt Relief Strategies

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4761 E Hunter Ave

    Anaheim, CA 92807 (714) 695-3375

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/15/2014 Billing/Collection Issues | Complaint Details Unavailable
6/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In march 2010 we were sold a hot water heater , a rubber solar mat about 4feet by 10 feet and duct seal at a cost of over 9000 dollars. Americas Solar/ Woodcrest Development were the sellers. ***** ***** represents Woodcrest. His phone number is ************. We were told that the savings each month would pay the payment each month. We have been paying 143.00 a month for 4 years now to Viewtech Financial,and still owe 7500.00.We did receive approximately 2700 dollars grant and rebate money, and we only spent about 1000.00 of that toward payments. I feel like we were duped. We are paying 18% interest, and we were told they would help us refinance the loan after one year at a lower interest rate through Wells Fargo, but that never happened. I am involved in a Debt Consolidation Program. They represent me and have renegotiated my interest rates on my credit cards ect; View tech Financial refuses to negotiate and still wants 18%. I feel like we were taken advantage of, and are overpaying an astronomical amount for what we received. It does not feel like it is even helping our utility bills.

Desired Settlement: I wish they would agree to a lower interest rate through our debt consolidation reps. I am willing to pay for my stupid mistake in getting suckered in to this scam, but I feel like they should work with me. I am now voluntarily paying them 185 a month instead of 143 but they still want 18% interest. I feel like I will never get this payed off.

Business Response:

I have received your complaint and would be happy to discuss personally.  However, I think it is important to clarify the details of your financing.  First, your interest rate is not 18%, it is 14.99%.  This was the rate that you agreed to with the financing of the solar hot water heater through the contractor you selected.  Second, this is a closed-end, fixed rate, fixed term installment agreement.  This means if you pay your monthly payments on time over the full term, you will have paid off your account at the end of such term.  Given that you are paying more than your minimum payment, this account will be paid in full prior to the initial maturity date.  
Also, I reviewed the notes on your account, and there is no notations that you personally have called our offices and requested a rate reduction.  Rather, we have a "settlement offer" from the debt company you are working with.  As mentioned above, I'd be happy to discuss this with your personally, you may reach me by calling our office phone number (which you have) and asking for *** ********* at extension ***.

6/12/2013 Billing/Collection Issues