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Find a Location

Midland Credit Management Inc has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMidland Credit Management Inc

    Financial Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    On May 22, 2000 Midland's parent corporation, Encore Capital
    Credit Group, Inc., acquired all of West Capital Financial
    Services Corporation.
    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Attorney General of Massachusetts v Encore Capital Group Inc, Midland Funding LLC, Midland Credit Management, Inc, and Atlantic Credit and Finance, Inc
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On September 15, 2022 the Encore Capital Group Inc, Midland Funding LLC, Midland Credit Management, Inc, and Atlantic Credit and Finance, Inc entered into a Assurance of Discontinuance with the Attorney General of Massachusetts. The Assurance of Discontinuance settles allegations that the business engaged in unfair and deceptive acts and practices in connection with the collection of Debts. Under terms of the Assurance, the business agreed to pay a total of $4.5 million which includes restitution to Massachusetts consumers. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law."

    This action is final.
    See all additional business information

    At-a-glance

    Customer Reviews

    4.45/5stars

    Average of 919 Customer Reviews

    Customer Complaints

    844 complaints closed in last 3 years

    587 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers help for consumers to resolve past-due debt obligations by providing education and payment plans. 

    Business Details

    This is a multi-location business.

    Find a Location

    Midland Credit Management Inc has 23 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      350 Camino de la Reina Ste 100, San Diego, CA 92108-3007
      BBB File Opened:
      8/1/1992
      Years in Business:
      71
      Business Started:
      2/1/1953
      Business Started Locally:
      5/1/2000
      Business Incorporated:
      5/22/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • MCM
      • Encore Capital Group Inc
      Related Businesses
      Hours of Operation

      Primary

      M:
      5:00 AM - 9:00 PM
      T:
      5:00 AM - 9:00 PM
      W:
      5:00 AM - 9:00 PM
      Th:
      5:00 AM - 9:00 PM
      F:
      5:00 AM - 4:30 PM
      Sa:
      5:00 AM - 4:30 PM
      Su:
      Closed
      Business Management
      • Mr. Ryan Bell, CEO
      • Mr. Andrew Asch, Secretary
      • Mr. Mike Merle, Chief Financial Officer
      Contact Information

      Principal

      • Mr. Ryan Bell, CEO

      Customer Contact

      • Ms. Sonia Gibson, Director, National Government Affairs

      Industry Tip

      BBB Tip: How to shop for financial services

      Customer Complaints

      844 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/19/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      I am not liable for this debt with ** ****** *** ****. I do not have a contract with MIDLAND CREDIT MANAGEMEN, they did not provide me with the original contract as I requested.
      Read More

      Customer Reviews

      919 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nathan C

      4 stars

      04/11/2024

      Helped me with reasonable payments regarding a payment plan. Nice customer service.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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