BBB Business Review

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BBB Accredited Business since

Midland Credit Management Inc

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Phone: (800) 825-8131 Fax: (877) 226-9916 2365 Northside Dr #300, San Diego, CA 92108 View Additional Web Addresses

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This company offers debt collection services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Midland Credit Management Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Midland Credit Management Inc include:

  • Government action(s) against the business

Customer Complaints Summary Read complaint details

591 complaints closed with BBB in last 3 years | 142 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 487
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 100
Total Closed Complaints 591

Customer Reviews Summary Read customer reviews

25 Customer Reviews on Midland Credit Management Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 25
Total Customer Reviews 25

Additional Information

BBB file opened: August 01, 1992 Business started: 02/01/1953 in KS Business started locally: 05/01/2000 Business incorporated 05/22/2000 in CA
Type of Entity


Business Management
Mr. Brandon Black, CEO Mr. Paul Grinberg, CFO Mr. Jim Syran, Senior Vice President Operations
Contact Information
Principal: Mr. Brandon Black, CEO
Principal: Mr. Paul Grinberg, CFO
Number of Employees


Business Category

Financial Services Collection Agencies Consumer Finance & Loan Companies

Products & Services

Midland Credit Management Inc offers the following product(s): This company offers management and servicing of credit card receivables.

Alternate Business Names
Encore Capital Group Inc MCM Midland Acquisitions Corp Midland Funding LLC MRC Receivables Corp
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580

Consumer Financial Protection Bureau P.O. Box 4503, Iowa City IA 52244 Phone Number: 855-411-2372 Fax Number: 855-237-2392

California Attorney General PO Box 944255, Sacramento CA 94244-2550 Phone Number: (800) 952-5225

Additional Information

On May 22, 2000 Midland's parent corporation, Encore Capital
Credit Group, Inc., acquired all of West Capital Financial
Services Corporation.

Industry Tips
Debt Collection Rights Debt Collection Rights-Spanish Debt Negotiators/ Debt Settlements Debt Relief Strategies Fair Credit Reporting Financial Industry Identity Theft

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.