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Find a Location

American Veterans Aid has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAmerican Veterans Aid

    Senior Care
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.92/5stars

    Average of 222 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/14/2008

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers veterans and family with housing and healthcare benefits.

    Business Details

    Location of This Business
    1717 W Orangewood Ave Ste G, Orange, CA 92868-2040
    BBB File Opened:
    5/29/2013
    Years in Business:
    12
    Business Started:
    9/13/2011
    Business Incorporated:
    9/13/2011
    Accredited Since:
    10/14/2008
    Type of Entity:
    Corporation
    Business Management
    • Ms. Joyce Navarro-Lucca, VP of Finance and Client Relations
    • Ms. Elisabeth I Thierstein, CEO/CFO
    • Mr. Dan Przybylski, Director
    • Mr. Jesse Pool, Secretary/Director
    Contact Information

    Principal

    • Ms. Elisabeth I Thierstein, CEO/CFO
    • Mr. Jesse Pool, Secretary/Director

    Customer Contact

    • Ms. Joyce Navarro-Lucca, VP of Finance and Client Relations
    • Ms. Elisabeth I Thierstein, CEO/CFO
    • Mr. Jesse Pool, Secretary/Director
    Additional Contact Information

    Fax Numbers

    • (714) 202-5924
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    My mother, ******************************** is the spouse of ***************************************** who served in the Army from 6-30-1946 and was honorably discharged on January 5, ****. I paid American Veterans Aid ***** on June 19, 2020 (receipt attached) to assist in completing the forms for the VA Survivors Pension Benefit. On March 25, 2022, ************************* received a letter from the ***** of Veterans Affairs, stating she did not report income on Veterans Affairs application from Metropolitan Life Insurance ** in the amount of $94,162.00 and Bankers Life & Casualty ** in the amount of $55,819.00 and $16.00 interest from a Metlife policy on her ****************************************************************************************************************************************** 2019 and they no longer exist. I also have contacted Metlife regarding policy C0065527812 and C0016147109 for $16.00 interest from 2019, $16.00 from a Metlife policy on her 2019 taxes. The original Metlife policy C0016147109 was closed and policy C0065527812 remains open, Quarterly interest is paid on this policy. **pies of both policies are attached. I have contacted Metlife to get evidence the policy C0016147109 no longer exists and that the funds stopped. I have attached a copy of the Metlife, verification of benefits for account C0065527812,. The question. "Did you and your dependents receive income last year that is no longer received or was it a one time payment." *** ****** form stated "Yes" with no amount, yet, the VA form 21P-0969, Section 8, number 7, the answer is "NO". The VA plans on ceasing ***************************** benefits of $1,228 monthly if she I does not respond and that she must repay overpayment since the benefit went into effect on September 1, 2020. I have called *** and they did not return my call. ************************* is entitled to this benefit. I trusted *** to report this information correctly and they failed, ************************* has a limited income and I have no idea how this could be repaid.

    Customer Reviews

    222 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Agnes D

    5 stars

    04/10/2024

    It was almost 9 months but ************************************** from American Veterans Aide was so supportive and helpful thru this very long process! I dont know what I would have done without her!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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