BBB Business Review

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This business is not BBB accredited.

The Vinyl Fence Company Inc

Phone: (714) 210-8830 Fax: (714) 210-8880 2691 Dow Ave #A, Fountain Valley, CA 92708 http://www.vinylfenceco.com ! There is an alert on The Vinyl Fence Company Inc !


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Description

This company offers fence contractor services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company's advertising claims that they are a member of the BBB, however this business is not a member. Misuse of the BBB name or logo constitutes misrepresentation and trademark infringement.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Vinyl Fence Company Inc include:

  • Failure to respond to 11 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for The Vinyl Fence Company Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 12

Additional Complaint Information

Consumer complaints allege service issues.  Consumer complaints allege paying an upfront deposit of 50% of the total cost for services.  Consumer complaints allege the company does not complete the agreed upon services within the allotted time.  Consumer complaints allege difficulty when attempting to contact the company to have the services completed or to obtain a refund.  The BBB attempted to contact the company regarding this pattern but the company did not respond.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Vinyl Fence Company Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 23, 2013 Business started: 04/18/2003 in CA Business incorporated 04/18/2003 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 879408. On 4/8/2015 BBB confirmed that Contractors State License Board suspended the license of The Vinyl Fence Company Inc.

Type of Entity

Corporation

Business Management
Mr. Gary Khatchoyan, President Mr. Gordon Knott Ms. Jazmine Khatchoyan, Customer Service Manager
Contact Information
Principal: Mr. Gary Khatchoyan, President
Customer Contact: Ms. Jazmine Khatchoyan, Customer Service Manager
Principal: Mr. Gordon Knott
Number of Employees

20

Business Category

Fence Contractors Fences - Vinyl

Alternate Business Names
The Vinyl Fence And Patio Cover Company The Vinyl Fence Co
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.