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          Find a Location

          Fit Athletic has 1 locations, listed below.

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            Business ProfileforFit Athletic

            Exercise Programs

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers fitness services.

            Business Details

            BBB File Opened:
            2/19/2009
            Years in Business:
            15
            Business Started:
            7/30/2008
            Business Incorporated:
            7/30/2008
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Fit Athletic Club San Diego LLC
            Business Management
            • Mr. Chad Shaw, General Manager
            Contact Information

            Principal

            • Mr. Chad Shaw, General Manager

            Customer Contact

            • Mr. Chad Shaw, General Manager

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2021

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Unanswered
            Im disgusted with staff for saying it happens. After walking in on men having *** in the showers. I had to email the company because i cant cancel verbally. As per policy theyre requiring me to finish the month and all of next for cancellation, still being charged. I dont think i should have to pay that, especially since it wasnt disclosed that walking in on men having *** in the showers is common.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brandon C.

            1 star

            09/19/2021

            I am new to San Diego, and it is my first time being a member at FIT. I had a very humiliating and demeaning experience with ***********************, the manager at the FIT Mission Beach location. The situation began when I was shaving using an electric razor in the locker room. While shaving, a janitor (******) came beside me and began snapping photos of me in the mirror. ****** snapped three photos before my shock subsided long enough for me to ask, "What are you doing?" ****** then tells me "Everything is OK, do not worry."I was so confused and uncomfortable, that I just went silent. I approached the janitor again, and he told me that I do not need to worry, I told him, please do not do that. It makes me feel uncomfortable and it is inappropriate. ****** then tells me again "Do not worry." After speaking to ****** and still not feeling validated, I went to the steam room.Within 10 mins *********************** opens the steam room door and ask me if I had a situation with the janitor. I explained to *****, the situation in brief, and asked him if we could speak further when I was dressed. ************************* walked into the steam room and yelled at me to come out now! And that I had no say in this situation.I walked out and the aggression made me feel so uncomfortable, that I walked out of the locker room and into the lobby wearing only a towel and flip-flops. I felt I needed witnesses because I was not sure what was happening. As I walk out in hopes to find support, ***** screams at me to "Pack my Sh*T!"As I enter the lobby *********************** then steps into my face, less the 1 inch from my face, and continues to yell at me to "Pack my fu**ing sh*t."I am in only a towel and frantically look for support, and though the lobby was full of employees no one said anything. I ask him to please step away from me, and out of fear and confusion, I attempt to push *********************** away from me.This only fuels **** to put his hand on my forehead and physically push my head with his finger. I try to back away and speak to employees, but **** is still yelling in my face with inches between us. I am scared, embarrassed, and naked. No one helps.Finally, employees step in and give me the card to the General manager, ****** Washington. I call ****** multiple times and receive no reply.This treatment was not justified. I did not disrespect any member of the staff, I only spoke up for a situation that made me feel very uncomfortable and confused. This lead to a man in a position of power (***********************) bullying me and making me feel so small that I had fear enough to nakedly seek help in the public lobby.My membership was canceled, and I do not know why. I also recently paid my **** and still have three weeks left until the next **** is due. I was not given even a prorated refund.I feel hopeless in this situation, and though I am an adult male, I feel silenced and humiliated. I didn't know what options were available to me, but to post a public review. This experience hurt me deeply. Please be aware of your right to be treated with respect.Thank you for reading.

            Fit Athletic Response

            09/21/2021

            Hello, This person attacked one of my staff members. We have it on video. This person is no longer allowed in any of our locations. Everything he is saying is just not true.

            Customer Response

            09/21/2021

            Truth is a very prominent factor in today's society. Truth can and will always be established and verified. I wish you well. I stand by my comments, and I completely leave it to the public to find the justice behind my review. Thank you.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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