This business is not BBB accredited.Additional Locations
Phone: (888) 863-9504 View Additional Phone Numbers 1200 N Barsten Wy, Anaheim, CA 92806
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This company offers water filtration, heating and air conditioning services.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Advanced Improvements Inc include:
- Advertising issues found by BBB
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 947761.
Type of Entity
Business ManagementMr. Jason Hayes, CEO & President
Number of Employees
Electricians Electrical Power Systems Maintenance Solar Energy Equipment & Systems Dealers Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial
Alternate Business NamesAdvanced HVAC & Plumbing Advanced Water Filtration
Industry TipsContractors Solar Contractors
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Additional Phone Numbers
- (888) 282-9288(Phone)
- (866) 215-3994(Phone)
- (866) 265-2435(Phone)
- (866) 432-8374(Phone)
- (877) 291-2444(Phone)
- (888) 227-0417(Phone)
- (714) 620-1199(Phone)
- (714) 845-1912(Phone)
- (714) 845-1915(Phone)
- (714) 888-5388(Phone)
- (760) 300-3001(Phone)
- (760) 406-4774(Phone)
- (949) 457-8600(Phone)
- (888) 887-7808(Phone)
- (888) 700-9431(Phone)
- (888) 850-3411(Phone)
- (888) 863-9504(Phone)
- (888) 880-5510(Phone)
- (888) 887-7845(Phone)
- (888) 887-7856(Phone)
- (949) 612-6393(Phone)
- (888) 574-6145(Phone)
- (888) 698-8859(Phone)
- (888) 630-7999(Phone)
- (888) 747-9636(Phone)
- (888) 988-8174(Phone)
- (888) 830-2960(Phone)
- (888) 249-0006(Phone)
- (888) 268-0288(Phone)
- (888) 268-5134(Phone)
- (888) 269-2550(Phone)
- (888) 282-9233(Phone)
- (800) 313-2598(Phone)
- (888) 887-7808(Phone)
- (949) 481-7486(Phone)
- (714) 630-6611(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I heard an advertisement on KFI and KABC talk radio regarding the benefits of owning solar panels vs leasing them. The Ad went on to say that they would give the home owner a $100.00 restaurant gift card for just getting an In-Home estimate. I called the "800MySolar" number, and was connected to Advanced Improvements. I scheduled an estimate for July 5, 2013. I did let them know that I called in responce to their $100.00 gift card advertising. But when our sales Rep came to our home to give us the estimate, he did not have and gift cards. When I asked if it would be comeing later he responded "Yes". Several weeks later, I e-mailed him and specifically asked when we would be receiving our gift card. At that piont, he stopped responding to my e-mails. So I called. I told the person who answered the phone what had happened and she referred me to ******. I left several messages on ******'s voicemail but never heard back. I left a message on their web page but still no response. I called today and asked to speak to a manager/owner but was connected to yet another voicemail. It is illegal to advertise an offer (incentive) to get home owners to call and then never produce the incentive.
Desired Settlement: I would like my $100.00 restaurant gift card as promised. The gift card is supposed to be to my favorite restaurant which is Outback Steak House. An apology would be nice too.
As discussed, Ms. **** did not meet the criteria for the promotion offered, but a gift card has been mailed out anyways to close this matter.
Restaurant.com Gift Cards
FREE Standard Shipping (3-7 business days)
**** ****** ******
Gift Recipient Information:
Please let me know if you have any questions or require any additional information.
Better Business Bureau:
Business Response: The email response was sent to a representative of the BBB, after having a discussion about the complaint. The representative asked me to compile my response in an email and send it to her - therefore, the email response stated "As discussed..."
Referring to the phone call that just took place.
Nowhere in my email did I state that I had a conversation with *****.
***** **** requested a $100 gift card - this was already mailed out and confirmation of that was sent in my previous response.
Better Business Bureau:
I suppose that we can just ignore the fact that all of this could have been avoided if your salesperson or you would have simply returned my calls or email. But I guess it's not until a business is publicly called out, that they begin to to take notice. I'm also still unclear regarding the "criteria for the promotion" that you claim I did not meet. Since the only qualifier was that I schedule an appointment for an estimate in my home. The radio promotion, which I recorded, clearly states that was the only qualifier. I thank you for the gift card. Although an aploogy, for ignoring me, would be nice.