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This company offers tax and notary education services.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Platinum Professional Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Lauren Zago, Owner
Number of Employees
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Additional Phone Numbers
- (714) 846-3726(Phone)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: In 2013, when I purchased the Enrolled ***** *** course, I was NOT limited to the course access. In January 2014, I purchased another course early with the intent to complete by the end of year, however today 10/14/14, I am unable to access the course and any of my past courses. I received the error message: "The course enrollment period has expired. Please contact Platinum Professional Services". I then contacted customer service to inquire about the blocked access. Soon after that, a lady named *****, responded back to me and refused to unblock to my paid course. She was rude and insisted me to repurchase the course. I told her that I was not aware that the course was only good for 6 months because this was not my 1st time using their site for continuing education. I feel that I am being ripped off. I asked them to unblock the course as one time courtesy, but they refused to compromise.
Desired Settlement: Since I purchased the course without even having the chance to use it, I am demanding a refund.
Business Response: I spoke with her directly. We have a 6 month expiration which is listed on our website and in their actual course when they access it. This has been our policy since we began. At Platinum, we are very considerate to our customers, but must remain firm with our extensions as this could create problems with our company.
Better Business Bureau:
The owner of this business is totally rude. She did not appreciate me as returning customer but she blocked the access into my account and expected me to pay again to access my paid course and my past course records. She controls her own business website, therefore she arbitrarily changed the policy and expected customers to abide to her rules. This is unfair and unethical practice and it needs to be stopped. I hope my complaint will let public be aware of her deception and greediness.
To Whom It May Concern:
I am responding to the Rebuttal ID number ******** where the customer states
Document 1: The customer purchased an EA continuing Professional Education Tax
Document 2: The customer must click more information listed below on document
Document 3: Once they add to cart and finalize the purchase on Document 2, the
Please let me know if any additional information is needed but this clearly states