If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.Additional Locations
Phone: (877) 315-1772 Fax: (877) 317-9412 12340 Seal Beach Blvd #271-B, Seal Beach, CA 90740 View Additional Email Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers tax and notary education services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Platinum Professional Services include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Lauren Zago, Owner
Number of Employees
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Provided a CC # to Platium on 13th for a Tax Preparer Training Course. On examination of the course, it is no training at all. They want you to read the IRS regulations then answer questions. That's it. They have a brief summary of the course element preceding the test and it tells you it is not complete and to refer to the regulations for detail understanding. None of this is disclosed up front. My situation is that I drive a school bus and have my phone on DO NOT DISTURB between the hours of 0600-1800. I called them at 1815 hours s on Friday the 16 and received a voice to leave a message and they will return the call. There was no way to contact them to ask questions or cancel the course. Saturday, I sent them an email to refund and cancel the course after trying to use it anyway. The owner, or rep on the phone, is dogmatic that there is a contract, and states that the testing elements have a live icon to take you to the IRS codes segment. She is correct but not entirely. Most of the questions in the test elements do not have a reference, and those that do point to an IRS code that is just too general to be of use. She also states that there is a 3 day refund policy and that my email was 4 days later. I never saw the 3 day statement, but it is probably buried there somewhere. I will be filing a claim with the CC company, and if that is not successful I will take it to Small Claims Court (SCC). In Oregon SCC is a court of equity so I have a good chance of being successful, but it just does not make sense that they would work so to alienate people, not use these instances to improve their courses. When I contacted them via Email last Saturday the 17th and yesterday on Monday the 19th, the transaction had not been processed yet for payment and I requested that they no do so. This apparently hurried them to do so.
I am responding to complaint from a customer by the name of ***** *****. He purchased our course on October 13th 2015. Our website not only states our business hours but also states repeatedly throughout our website our three day refund policy from the time of purchase. Here are just a few places our three day refund policy is mentioned. 1. It is before the add to cart button on our website 2. Listed below this statement is right before entering the name to place the order. 3. It is in our terms and conditions that the customer must check before placing their order. 2. Listed below this statement is right before entering the name to place the order.
Better Business Bureau:
I visited their office in California and the office is now vacant. I consulted the Business License index for the state and find no record of their business license. A company with a similar name had its license revoked. There is not business owners name or address.
I have yet to see anything on the website that speaks to a 3 day period. I am discussing equity not contract at any rate.
My claim through my bank has been processed.
Business Response: I would like to add a response to the prior complaint in regards to the format of our courses. The format of our courses is clearly addressed prior to purchasing. There is a complete course description before adding the course to your cart for purchase.
As far as us being in business, we have been in business since 1995 as indicated even with the Better Business Bureau. Obviously Mr. *****s is not making accurate statements and even going as far as being threatening. I will no longer respond and will await the chargeback and respond. Below is one of the emails I received from Mr. *****s threatening our company saying he will file in Small Claims course and will add the cost of the filing etc. When in fact, the three day refund policy is listed several times even on the page where he entered his information.
Read Complaint Details
Complaint: In 2013, when I purchased the Enrolled ***** *** course, I was NOT limited to the course access. In January 2014, I purchased another course early with the intent to complete by the end of year, however today 10/14/14, I am unable to access the course and any of my past courses. I received the error message: "The course enrollment period has expired. Please contact Platinum Professional Services". I then contacted customer service to inquire about the blocked access. Soon after that, a lady named *****, responded back to me and refused to unblock to my paid course. She was rude and insisted me to repurchase the course. I told her that I was not aware that the course was only good for 6 months because this was not my 1st time using their site for continuing education. I feel that I am being ripped off. I asked them to unblock the course as one time courtesy, but they refused to compromise.
Desired Settlement: Since I purchased the course without even having the chance to use it, I am demanding a refund.
Business Response: I spoke with her directly. We have a 6 month expiration which is listed on our website and in their actual course when they access it. This has been our policy since we began. At Platinum, we are very considerate to our customers, but must remain firm with our extensions as this could create problems with our company.
Better Business Bureau:
The owner of this business is totally rude. She did not appreciate me as returning customer but she blocked the access into my account and expected me to pay again to access my paid course and my past course records. She controls her own business website, therefore she arbitrarily changed the policy and expected customers to abide to her rules. This is unfair and unethical practice and it needs to be stopped. I hope my complaint will let public be aware of her deception and greediness.
To Whom It May Concern:
I am responding to the Rebuttal ID number ******** where the customer states
Document 1: The customer purchased an EA continuing Professional Education Tax
Document 2: The customer must click more information listed below on document
Document 3: Once they add to cart and finalize the purchase on Document 2, the
Please let me know if any additional information is needed but this clearly states