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BBB Accredited Business since
Phone: (877) 927-6859 Fax: (877) 268-4744 4719 Viewridge Ave #200, San Diego, CA 92123
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This company offers student loan consolidation consulting and processing services.
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A BBB Accredited Business since
BBB has determined that Student Loan Service.US meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Student Loan Service.US include:
- 116 complaint(s) filed against business
- Length of time business has been operating
- Response to 116 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||53|
|Total Closed Complaints||116|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||36|
Type of Entity
Business ManagementMr. Jason Blackburn, Director of Operations Mr. Antony Murigu, Owner
Related BusinessesDebtWave Credit Counseling Inc Coastal Credit Solutions MoneyNest.com Nulo Debt Processing Level Thirty Three DocuPop
Number of Employees
Debt Repayment Plan Credit - Debt Consolidation Services Professional Services - General
Hours of Operation
|M||:||7:00 AM - 6:00 PM|
|T||:||7:00 AM - 6:00 PM|
|W||:||7:00 AM - 6:00 PM|
|Th||:||7:00 AM - 6:00 PM|
|F||:||7:00 AM - 4:00 PM|
Method(s) of PaymentCredit Card & ACH
Refund and Exchange PolicyWe offer a money-back guarantee, which is subject to the information you provide to us. We offer a full and complete refund in the event Student Loan Service processes the application and your consolidation is denied by the Department of Education. We cannot, however, guarantee a reduction in payments, as it is at the discretion of the Department of Education.
Alternate Business NamesLibre Technology Inc Student Loan Service
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov
The Consumer Financial Protection Bureau sent out an advisory for consumers warning them of any student loan companies that requested their federal student aid PIN number.
BBB received information that revealed that the business was requesting for consumer's PIN number. On September 12, 2016, BBB contacted the business concerning the request for access to PIN numbers. On September 13, 2016 the business responded stating that they do not request access to consumer's PIN number. BBB forwarded the information that showed the business does request for access to PIN numbers. BBB is awaiting the business's reply.
BBB encourages you to contact the following agency or agencies to confirm this information: http://www.consumerfinance.gov/
As you look for help with your Federal student loans please visit Federal Student Aid, an office of the U.S. Department of Education, for information on loan repayment and assistance, including repayment options, consolidation, forbearance, deferment, forgiveness, and more at https://studentaid.ed.gov/repay-loans or by calling the Federal Student Aid Information Center (FSAIC) at 1-800-4-FED-AID (1-800-433-3243).
Warnings to consider when seeking assistance, courtesy of CFPB:
- Pressure to pay high up-front fees. It can be a sign of a scam when a debt relief company requires you to pay a fee up-front or tries to make you sign a contract on the spot.
- Promises of immediate loan forgiveness or debt cancellation. Debt relief companies do not have the ability to negotiate with your creditors for a “special deal” under these federal student loan programs.
- Demands that you sign a “third party authorization.” You should be wary if a company asks you to sign a “third party authorization” or a “power of attorney.”
- Requests for your Federal Student Aid PIN. Be cautious about companies that ask for your Federal Student Aid PIN.
For the full advisory please contact the Consumer Financial Protection Bureau at http://www.consumerfinance.gov?