BBB Business Review

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BBB Accredited Business since

Student Loan Service.US

Phone: (877) 927-6859 Fax: (877) 268-4744 4719 Viewridge Ave #200, San Diego, CA 92123 http://www.studentloanservice.us


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Description

This company offers student loan consolidation consulting and processing services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Student Loan Service.US meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Student Loan Service.US include:

  • 116 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 116 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

116 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 39
Billing/Collection Issues 17
Delivery Issues 7
Guarantee/Warranty Issues 0
Problems with Product/Service 53
Total Closed Complaints 116

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Student Loan Service.US
Customer Experience Total Customer Reviews
Positive Experience 33
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 36

Additional Information

BBB file opened: September 10, 2012 Business started: 02/10/2009 in CA Business incorporated 02/10/2009 in CA
Type of Entity

Corporation

Business Management
Mr. Jason Blackburn, Director of Operations Mr. Antony Murigu, Owner
Contact Information
Principal: Mr. Jason Blackburn, Director of Operations
Principal: Mr. Antony Murigu, Owner
Related Businesses
DebtWave Credit Counseling Inc Coastal Credit Solutions MoneyNest.com Nulo Debt Processing Level Thirty Three DocuPop
Number of Employees

38

Business Category

Debt Repayment Plan Credit - Debt Consolidation Services Professional Services - General

Hours of Operation
M: 7:00 AM - 6:00 PM
T: 7:00 AM - 6:00 PM
W: 7:00 AM - 6:00 PM
Th: 7:00 AM - 6:00 PM
F: 7:00 AM - 4:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Credit Card & ACH
Refund and Exchange Policy
We offer a money-back guarantee, which is subject to the information you provide to us. We offer a full and complete refund in the event Student Loan Service processes the application and your consolidation is denied by the Department of Education. We cannot, however, guarantee a reduction in payments, as it is at the discretion of the Department of Education.
Alternate Business Names
Libre Technology Inc Student Loan Service
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Consumer Financial Protection Bureau P.O. Box 4503, Iowa City IA 52244 Phone Number: 855-411-2372 Fax Number: 855-237-2392 http://www.consumerfinance.gov info@consumerfinance.gov

Bureau for Private Postsecondary Education 2535 Capitol Oaks Dr #400, Sacramento CA 95833 Phone Number: 888-370-7589 Fax Number: 916-263-1897 http://www.bppve.ca.gov bppve@dca.ca.gov

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Additional Information

The Consumer Financial Protection Bureau sent out an advisory for consumers warning them of any student loan companies that requested their federal student aid PIN number. 

BBB received information that revealed that the business was requesting for consumer's PIN number. On September 12, 2016, BBB contacted the business concerning the request for access to PIN numbers. On September 13, 2016 the business responded stating that they do not request access to consumer's PIN number. BBB forwarded the information that showed the business does request for access to PIN numbers. BBB is awaiting the business's reply. 

BBB encourages you to contact the following agency or agencies to confirm this information: http://www.consumerfinance.gov/

Industry Tips

As you look for help with your Federal student loans please visit Federal Student Aid, an office of the U.S. Department of Education, for information on loan repayment and assistance, including repayment options, consolidation, forbearance, deferment, forgiveness, and more at https://studentaid.ed.gov/repay-loans or by calling the Federal Student Aid Information Center (FSAIC) at 1-800-4-FED-AID (1-800-433-3243).

Warnings to consider when seeking assistance, courtesy of CFPB:

  • Pressure to pay high up-front fees. It can be a sign of a scam when a debt relief company requires you to pay a fee up-front or tries to make you sign a contract on the spot. 
  • Promises of immediate loan forgiveness or debt cancellation. Debt relief companies do not have the ability to negotiate with your creditors for a “special deal” under these federal student loan programs.
  • Demands that you sign a “third party authorization.” You should be wary if a company asks you to sign a “third party authorization” or a “power of attorney.”
  • Requests for your Federal Student Aid PIN. Be cautious about companies that ask for your Federal Student Aid PIN.

For the full advisory please contact the Consumer Financial Protection Bureau at http://www.consumerfinance.gov?

Industry Tips
Credit Repair/ Credit Counseling Debt Collection Rights Debt Negotiators/ Debt Settlements Debt Relief Strategies Fair Credit Reporting Financial Aid & Scholarship Companies Financial Industry Identity Theft Student Loan Assistance Student Loans and Consolidation
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.