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Age Advantage Home Care Services

Phone: (714) 385-2864 View Additional Phone Numbers 2230 W Chapman Ave #200, Orange, CA 92868 http://www.ageadvantageorange.com


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Description

This company offers senior care services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Age Advantage Home Care Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Age Advantage Home Care Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 12/09/2003 in CA Business incorporated 12/09/2003 in CA
Type of Entity

Corporation

Business Management
Mr. Emad Boutros
Contact Information
Principal: Mr. Emad Boutros
Number of Employees

1

Business Category

Day Care - Adults In-Home Care


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2230 W Chapman Ave #200

    Orange, CA 92868 (714) 385-2864 (866) 995-8681

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company does not train their caregivers and sends incompetent caregivers to our home. They over charge for their incompetent caregivers. Caregivers neglectful to give showers to patient and leave persons they care for alone and unattended when they are on the clock and being paid to care. Caregivers are constantly late. Owner of agency constantly making excuses for her incompetent caregivers and the mistakes that they make. Owner charges a lot of money for poor quality service. Caregivers leave patients feces on living room floor and did not clean it up when accident occurred, and it's their job to clean it. Caregivers stealing from patients and owner was informed and did nothing about it. Caregivers over dose patients medication or don't administer medication at all. Caregivers lazy and sit on couch and do nothing all day while getting paid, and some even sleep on the job. Owner does not inform caregivers on how to care for patient. Caregivers are supposed to cook for patient and get lazy and don't. Caregivers neglect to give patient her walks or exercises and this should be done daily. Owner does not make visits to patient's home to see how her caregivers are doing with patient. A very unorganized and unprofessional agency with very poor quality care.

Business Response:

Age advantage hires only experienced, caring and compassionate care givers. Our caregivers are put through a rigorous hire process to make sure that they are competent, honest and provide excellent care. Our prices are very reasonable, actually very low for the services we provide. The clients were given their showers, exercise, and medications; they cooked for them and kept the house clean. I totally disagree with this claim and I don’t wish to proceed further. The BBB should do its own investigation before posting any accusations on its website. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not surprised the company is denying the claims made in the original complaint. I have evidence and witnesses to back the complaints I have made. This company has never taken responsibility for their incompetent caregivers they have sent to our home.

Regards,

***** **********