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Find a Location

Mission Federal Credit Union has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mission Federal Credit Union

      PO Box 919023 San Diego, CA 92191-9023

      BBB Accredited Business
    • Mission Federal Credit Union

      5785 Oberlin Dr Ste 333 San Diego, CA 92121-3752

      BBB Accredited Business
    • Mission Federal Credit Union

      710 Carlsbad Village Dr Carlsbad, CA 92008-2316

      BBB Accredited Business
    • Mission Federal Credit Union

      4250 Clairemont Mesa Blvd Ste B San Diego, CA 92117-2747

      BBB Accredited Business
    • Mission Federal Credit Union

      878 Eastlake Pkwy Ste 1310 Chula Vista, CA 91914-4550

      BBB Accredited Business

    Business ProfileforMission Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.31/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/21/1961

    Years in Business: 62

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers financial products and services.

    Business Details

    This is a multi-location business.

    Find a Location

    Mission Federal Credit Union has 37 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mission Federal Credit Union

        PO Box 919023 San Diego, CA 92191-9023

        BBB Accredited Business
      • Mission Federal Credit Union

        5785 Oberlin Dr Ste 333 San Diego, CA 92121-3752

        BBB Accredited Business
      • Mission Federal Credit Union

        710 Carlsbad Village Dr Carlsbad, CA 92008-2316

        BBB Accredited Business
      • Mission Federal Credit Union

        4250 Clairemont Mesa Blvd Ste B San Diego, CA 92117-2747

        BBB Accredited Business
      • Mission Federal Credit Union

        878 Eastlake Pkwy Ste 1310 Chula Vista, CA 91914-4550

        BBB Accredited Business
      Location of This Business
      PO Box 919023, San Diego, CA 92191-9023
      BBB File Opened:
      8/22/1996
      Years in Business:
      62
      Business Started:
      5/21/1961
      Business Incorporated:
      11/17/1982
      Accredited Since:
      4/21/1961
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Mission Federal Services LLC
      Business Management
      • Ms. Debra Schwartz, CEO
      • Ms. Jeanine Dodman, VP Branch Network Operations Manager
      • Mr. Doug Wright, CFO
      • Mr. Randy Tindell, 1st VP Branch Network
      • Mr. Chuck Fang, Administrative Assistant
      • Mr. Chuck Fang, VP Branch Network Operations Manager
      • Ms. Eve Breunig, VP, Branch Network
      • Ms. Vanessa Castro, Branch Network Admin
      • Mr. Jason Bowser, Senior Vice President
      Contact Information

      Principal

      • Ms. Debra Schwartz, CEO
      • Mr. Doug Wright, CFO

      Customer Contact

      • Mr. Randy Tindell, 1st VP Branch Network
      • Mr. Chuck Fang, Administrative Assistant
      • Ms. Eve Breunig, VP, Branch Network
      • Ms. Vanessa Castro, Branch Network Admin
      • Mr. Jason Bowser, Senior Vice President
      Additional Contact Information

      Fax Numbers

      • (858) 546-7637
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/26/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      BBB requested me to provide the attached document and resubmit my complaint. Asked for a goodwill deletion for a 30 day late credit report hit that was not my fault. I called in a payment before the 30 day ***** An error between my other banking instution and Mission Federal occured. I offered bank statements to prove that funds were in the account and to show that it still shows a pending transaction. The represenative still refused to delete the erroneous 30 day report. I would like to get this corrected as soon as possible because it is hindering my ****** parent placement at this time. All I am asking for is the deletion because this truly was not my fault. I have never stated this in the past with past discretions, nor have I complained about anything with the financial institution. This is my first issue with the institution and all I want is the error corrected because the circumstance was not my fault. Again I would like to state that I offered bank statements and screenshots for the situation and was still refused.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael B

      5 stars

      04/05/2024

      I have been Banking with Mission Federal for a few years now, I think they are great!

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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