BBB Business Review

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BBB Accredited Business since

California Coast Credit Union

Additional Locations

Phone: (877) 495-1600 Fax: (858) 495-1693 9201 Spectrum Ctr Blvd, San Diego, CA 92123 http://www.calcoastcu.org



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers financial services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that California Coast Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for California Coast Credit Union include:

  • Length of time business has been operating
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

1 Customer Review on California Coast Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 24, 1999 Business started: 04/13/1929 in CA Business incorporated 04/13/1929 in CA
Type of Entity

Corporation

Business Management
Ms. Kathy Cady, COO Mr. Todd Lane, President/CEO Ms. Rene McKee, Vice President Mr. Fred Mehlick, Board Member Mr. Ken Horton, Vice President Ms. Alexa Sanchez, Senior Admin Assistant
Contact Information
Customer Contact: Ms. Kassandra Befort, Senior Administrative Assistant
Principal: Ms. Kathy Cady, COO
Principal: Mr. Todd Lane, President/CEO
Principal: Ms. Rene McKee, Vice President
Principal: Mr. Fred Mehlick, Board Member
Related Businesses
California Coast Credit Union
Number of Employees

420

Business Category

Credit Unions

Industry Tips
Financial Industry
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.