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BBB Accredited Business since

Group ISO

Additional Locations

Phone: (800) 960-0135 Fax: (800) 960-0136 View Additional Phone Numbers 1221 E Dyer Rd #290, Santa Ana, CA 92705 http://www.groupiso.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers merchant services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Group ISO meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Group ISO include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Group ISO
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 17, 2013 Business started: 05/17/2002 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Mike Segura, CEO Ms. Diane Coddington, HR Mr. Michael Fox, VP of Sales Ms. Jennifer Vo, Marketing
Contact Information
Customer Contact: Mr. Michael Fox, VP of Sales
Principal: Mr. Mike Segura, CEO
Number of Employees

24

Business Category

Credit Card - Merchant Services Financial Services Credit Cards & Plans - Equipment & Supplies Payment Processing Service

Alternate Business Names
Group ISO Merchant Services
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Department of Business Oversight (DBO) 7575 Metropolitan Dr #108, San Diego CA 92108 Phone Number: (866) 275-2677 Fax Number: (619) 682-7217 http://www.dbo.ca.gov/

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.