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San Diego, Orange and Imperial Counties

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BBB Accredited Business since

DebtWave Credit Counseling Inc

Phone: (888) 686-4040 Fax: (888) 242-2730 9325 Sky Park Ct #260, San Diego, CA 92123 View Additional Email Addresses http://www.debtwave.com

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Description

This company offers Consumer Credit Counseling Sessions, a Debt Management Program, Student Loan Consolidation, Financial Education, and Community Outreach.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DebtWave Credit Counseling Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for DebtWave Credit Counseling Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DebtWave Credit Counseling Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 06, 2002 Business started: 06/27/2001 in CA Business incorporated: 06/27/2001 in CA
Type of Entity

Corporation

Business Management
Mr. Mike Marsden, Counseling Director
Contact Information
Principal: Mr. Mike Marsden, Counseling Director
Number of Employees

33

Business Category

Credit & Debt Counseling Debt Relief Education Debt Repayment Plan Credit - Debt Consolidation Services

Alternate Business Names
San Diego Financial Literacy Center
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Consumer Financial Protection Bureau P.O. Box 4503, Iowa City IA 52244 Phone Number: 855-411-2372 Fax Number: 855-237-2392 http://www.consumerfinance.gov info@consumerfinance.gov

Industry Tips

As you look for help with your Federal student loans please visit Federal Student Aid, an office of the U.S. Department of Education, for information on loan repayment and assistance, including repayment options, consolidation, forbearance, deferment, forgiveness, and more at https://studentaid.ed.gov/repay-loans or by calling the Federal Student Aid Information Center (FSAIC) at 1-800-4-FED-AID (1-800-433-3243).

Industry Tips
Credit Repair/ Credit Counseling Debt Collection Rights Debt Relief Strategies Financial Industry Foreclosure Rescue Companies Identity Theft Student Loan Assistance
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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