BBB Accredited Business since
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This company offers skin care and cosmetic products.
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A BBB Accredited Business since
BBB has determined that EDCskincare.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for EDCskincare.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Yen-How Chen, Owner
Number of Employees
Cosmetic Sales Skin Care
Alternate Business NamesSparkpoint Solutions
1047 S Placentia Ave
Fullerton, CA 92831 (888) 332-6122 (855) 411-3376 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (855) 411-3376(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Recently, I purchased Envie De Neuf EGF Clearlight Night Essence from http://www.edcskincare.com. The website shows a picture; 10 essence bottles for $22.00 with the description "1 piece set". Based on the offer price, I purchased four sets of the product at first (9/19/2014), and I purchased another 1 set on my second attempt (11/3/2014). However, I only received 5 bottles instead of 50 bottles as shown as the advertisement. i felt was cheated by EDCskin. The advertisement is very misleading for the product that I paid. If it is only meant for a bottle, they should not use 10 essence bottles with the description 1 piece set. The word 'SET' may represent the whole set of night essence. Therefore, I feel this is very unethical.
Desired Settlement: I hope they can provide 50 bottles as compensation to their misleading advertisement because it was my intention to purchase from their website.
Business Response: Hi ***,
EDCskincare.com used to sell the Envie de Neuf EGF Clearlight Night Essence in 10-piece set and that is the reason the product image of the 10-piece set was on site. However, when the 10-piece set became unavailable, the image was unfortunately not promptly removed from the site.
Our policy states that all issues with orders should be brought to our attention within 30 days upon delivery. Your first order, **********, was placed in September. However, if you could return all 5 of the 1-piece set within the next 2 weeks with your postage, full refund will be issued for the items returned.
Better Business Bureau:
Business Response: Hi ***,
Please use the prepaid return label attached to return the 5x unused Envie De Neuf EGF Clearlight Night Essence (0.2 oz.) from your orders placed:
********** - placed on 9/19/2014 (4x)
********** - placed on 11/3/2014 (1x)
Refund will be issued within 3 business days upon receipt of the unused products.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
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