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This business is not BBB accredited.
Phone: (888) 714-8219 Fax: (714) 441-7080 425 N Berry St, Brea, CA 92821 View Additional Email Addresses
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This company offers toner printer sales.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for TonerGreen.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Number of Employees
Copiers & Copier Supplies Office Furniture & Equipment - Repair & Refinishing
Alternate Business NamesTonerBoss LLC
THIS LOCATION IS NOT BBB ACCREDITED
425 N Berry St
Brea, CA 92821 (888) 714-8219 Directions
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Additional Email Addresses
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased 2 print cartridges from TonerGreen.com on October 25, 2012. One cartridge worked fine. The second cartridge printed thick black lines on anything I printed. I called TonerGreen.com in August of 2013 and spoke to *********. I explained the issue and Mr. ***** told me he would email a return authorization label to return the cartridge. I never received the label and had forgotten about the return. I recently contacted Mr ***** through email when I was able to locate the email I did receive from him (did not include return label.) Mr. ***** responded that now the cartridge was out of warranty as of October 2013 and they would not replace it. I explained that the initial complaint was made in August 2013. TonerGreen.com has a 2 year warranty on their products as advertised on their website. Here is the policy:http://www.tonergreen.com/tonergreen-return-policy My purchase of October 2012 is well within that 2 year period. After speaking a second customer service person,****, she confirmed that my warranty period was expired and there was nothing further she could do. TonerGreen.com simply did not want to honor the warranty on their product.
Desired Settlement: I would like a full refund on the faulty cartridge - $25.99.Thank you for your help in this matter.
Business Response: Referencing Complaint ID********
We have communicated and sent an email with the consumer and apologized for the misunderstanding. Their order is still within the warranty period and we are allowing them to return the faulty product for a refund or a replacement. A prepaid shipping label will be provided and as soon as we receive the defective product, we will either issue a replacement or a refund depending on the consumer.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your help.