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TonerGreen.com

Phone: (888) 714-8219 Fax: (714) 441-7080 425 N Berry St, Brea, CA 92821 View Additional Email Addresses http://www.tonergreen.com


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Description

This company offers toner printer sales.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for TonerGreen.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TonerGreen.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 04/18/2003 in CA Business incorporated 04/18/2003 in CA
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Mr. Alex Belano, Senior Support Specialist
Number of Employees

1

Business Category

Copiers & Copier Supplies Office Furniture & Equipment - Repair & Refinishing

Alternate Business Names
TonerBoss LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    425 N Berry St

    Brea, CA 92821 (888) 714-8219

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/25/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 print cartridges from TonerGreen.com on October 25, 2012. One cartridge worked fine. The second cartridge printed thick black lines on anything I printed. I called TonerGreen.com in August of 2013 and spoke to *********. I explained the issue and Mr. ***** told me he would email a return authorization label to return the cartridge. I never received the label and had forgotten about the return. I recently contacted Mr ***** through email when I was able to locate the email I did receive from him (did not include return label.) Mr. ***** responded that now the cartridge was out of warranty as of October 2013 and they would not replace it. I explained that the initial complaint was made in August 2013. TonerGreen.com has a 2 year warranty on their products as advertised on their website. Here is the policy:http://www.tonergreen.com/tonergreen-return-policy My purchase of October 2012 is well within that 2 year period. After speaking a second customer service person,****, she confirmed that my warranty period was expired and there was nothing further she could do. TonerGreen.com simply did not want to honor the warranty on their product.

Desired Settlement: I would like a full refund on the faulty cartridge - $25.99.Thank you for your help in this matter.

Business Response: Referencing Complaint ID********

We have communicated and sent an email with the consumer and apologized for the misunderstanding. Their order is still within the warranty period and we are allowing them to return the faulty product for a refund or a replacement. A prepaid shipping label will be provided and as soon as we receive the defective product, we will either issue a replacement or a refund depending on the consumer. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your help.

Regards,

***** *******