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          Find a Location

          ATI Restoration LLC has 86 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileATI Restoration LLC

            Disaster Cleanup
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3360 E La Palma Ave

            Anaheim, CA 92806-2814

            Visit Website
            Email this Business
            (800) 400-9353

            Customer Reviews

            3.08/5

            Average of 73 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            40 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/18/2020

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers disaster restoration as well as environmental and reconstruction services. Including: restoration, environmental remediation, and reconstruction, emergency response due to water/fire/smoke damage; asbestos/lead/mold mitigation; biohazard decontamination; demolition

            Business Details

            This is a multi-location business.

            Find a Location

            ATI Restoration LLC has 86 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3360 E La Palma Ave, Anaheim, CA 92806-2814
              Email this Business
              Years in Business:
              34
              Business Started:
              5/5/1989
              Business Incorporated:
              5/5/1989
              Accredited Since:
              8/18/2020
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

              • ATI holds licenses across the U.S. - following are licenses in the state of Arizona. Additional license information is found at https://atirestoration.com/business-licenses/

                - Arizona Certification of Good Standing: ACC file number: 23152223
                - Contractors License No: ROC 120623: Class KO, General Dual
                - Contractors License No: ROC 120624: Class CR-5, Specialty Dual
                - Contractors License No: ROC 228730: Class KB-1, General Dual, Dual Building Contractor
                - Contractors License No: ROC 253669: Class CR-61, Specialty Dual, Carpentry, Remodeling and Repairs
                - Contractors License No: ROC 266759: Class CR-42, Specialty Dual, Roofing
                - Contractors License No: ROC 277729: Class CR-8, Specialty Dual, Floor Covering

                 

                 

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Venturi
              • Venturi Restoration
              • American Technologies Inc
              • ATI
              Business Management
              • Mr. Gary P Moore, Chairman of the Board and Founder
              • Mr. Frank Islas, Manager of Customer Care
              • Ms. Kristen Butler, Customer Service Representative
              • Mr. Ryan Moore, President
              • Mr. Scott Moore, Executive Vice President
              • Mr. Jeffrey W Moore, President
              • Mr. Vince Patane, Regional Vice President - East
              • Ms. Julia Rice, Director of Communications
              • Mr. David Carpenter, CEO
              Contact Information

              Principal

              • Mr. Gary P Moore, Chairman of the Board and Founder
              • Mr. Frank Islas, Manager of Customer Care
              • Mr. Ryan Moore, President
              • Mr. Scott Moore, Executive Vice President
              • Mr. Jeffrey W Moore, President

              Customer Contact

              • Mr. Frank Islas, Manager of Customer Care
              • Ms. Kristen Butler, Customer Service Representative
              • Ms. Julia Rice, Director of Communications
              Read More Business Details and See Alerts

              Customer Complaints

              40 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/11/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              **** suggested we use this company to fix a leaky shower and damage to the wall. They started the project sept. 1 2023 and completed it November 1, 2023,,,, there were problems with the subcontractors.my husband and I had to order the tile, pick it up, and pay for itjust to,get the project moving along. November 1, *********************** and *************************** told us that they owed us a refund of $217- for tile we purchased. ATI was paid in full by our insurance company USAA. On November 1, They asked us to sign off on the project telling us that the $ 217 check would arrive within 2-3 weeks. `It has never arrived in the 5 months since. I have reminded *****, ******, and their customer service ***** at least once a monthI in person and email..each time they tell us that the check will arrive in 2-3 weeks. We have asked for documentation showing the price of the project and they have not responded.
              Read More
              Read 39 More Complaints

              Customer Reviews

              73 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ricardo G

              04/04/2024

              As a dissatisfied customer, I feel compelled to share my disappointing experience with ATI Restoration Company. From start to finish, my encounter with this company has been marred by incompetence, lack of communication, and a total disregard for customer ************************************* and foremost, ATI Restoration failed miserably in maintaining any semblance of communication throughout the entirety of the project. Phone calls and emails went unanswered for days, leaving me in the dark about the progress of the restoration work on my property. It's unacceptable for a company to leave its customers guessing and feeling neglected.Moreover, the wait times were excruciatingly long. Every step of the process seemed to drag on endlessly without any clear explanation or timeline provided. Project managers, who are supposed to be the point of contact and source of information, were notably absent or woefully ill-prepared to address even the most basic inquiries. Their lack of answers and inability to provide adequate updates only exacerbated the frustration and confusion.To add insult to injury, the billing process was incomprehensible. Instead of receiving clear and transparent invoices detailing the services rendered and associated costs, I was met with vague and convoluted statements that left me scratching my head. It's utterly unacceptable for a company to be so careless and negligent in its financial dealings with customers.Overall, my experience with ATI Restoration Company has been nothing short of a nightmare. Their abysmal communication, extensive wait times, incompetent project managers, and incomprehensive billing practices have left me deeply dissatisfied and regretful of ever engaging their services. Save yourself the headache and look elsewhere for your restoration needs.

              ATI Restoration LLC Response

              04/05/2024

              Hello *******,Thank you for taking the time to share this feedback. We understand that behind every project there is a person who deserves the best service, especially during challenging times and we never want to miss the ***** To hear that your experience was a nightmare concerns us and we want to learn from the feedback. Please reach out to ***************************************** Looking forward to speaking with you.Best wishes,The ATI Restoration Family
              Read 72 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

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