This business is not BBB accredited.

Consumer Portfolio Services Inc

Additional Locations

Phone: (888) 718-7823 View Additional Phone Numbers 19500 Jamboree Rd, Irvine, CA 92612 View Additional Email Addresses http://www.consumerportfolio.com View Additional Web Addresses


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Description

This company offers auto financing services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Consumer Portfolio Services Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Consumer Portfolio Services Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 41
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 65

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Consumer Portfolio Services Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 11

Additional Information

BBB file opened: Business started: 03/08/1991 in CA Business incorporated 03/08/1991 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight (DBO)
7575 Metropolitan Dr #108, San Diego CA 92108
http://www.dbo.ca.gov/
Phone Number: (866) 275-2677
Fax Number: (619) 682-7217
The number is 603E098.

Nationwide Mortgage Licensing System

http://mortgage.nationwidelicensingsystem.org
Phone Number: (240) 386-4444
The number is 1239826.

Type of Entity

Corporation

Business Management
Mr. Charles Bradley Jr., President & CEO Mr. Michael Lavin, Senior Vice President & General Counsel Ms. Laurie Straten, Senior Vice President Asset Recovery Mr. Christopher Terry, Senior Vice President-Servicing
Contact Information
Principal: Mr. Charles Bradley Jr., President & CEO
Number of Employees

675

Business Category

Consumer Finance & Loan Companies Collection Systems Collection Agencies Loans - Small Business

Alternate Business Names
C P S Auto Granter Trust CPS CPS Auto Finance CPS Servicing Center Loan Service Center New Roads Online Auto Loans
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Consumer Financial Protection Bureau P.O. Box 4503, Iowa City IA 52244 Phone Number: 855-411-2372 Fax Number: 855-237-2392 http://www.consumerfinance.gov info@consumerfinance.gov

Industry Tips
Debt Collection Rights Debt Collection Rights-Spanish Financial Industry

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    19500 Jamboree Rd

    Irvine, CA 92612 (888) 718-7823 (800) 924-0364

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 57071

    Irvine, CA 92619

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/12/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I MADE A PAYMENT ON MY DEBIT CARD FOR $418.15 +$12.00 SVC FEE ON 05/26/16 THE PMT POSTED TO MY ACCT 05/27/16 TO DATE CONSUMER PORTFOLIO HAS YET TO CREDIT THE PMT TO MY ACCT I HAVE CONTACTED THEM SEVERAL TIMES FAXED AND EMAILED MY DEBIT CARD STATEMENT ONLY TO BE TOLD THE PMT HAS NOT BEEN RECEIVED THAT IT WOULD BE RETURNED TO MY DEBIT CARD. I CONTACTED PAYMENTUS WHICH IS THE COMPANY THAT PROCESSED THE PMTS AND SENDS TO CPS. I WAS ADVISED 3 TIMES THE PMT CLEARED AND WAS SENT TO CPS 05/28/16 AND IT WAS NEVER REJECTED. TO DATE CPS HAS NOT CREDITED THE PMT TO MY ACCT AND THEY HAVE NOT RETURNED THE MONEY TO MY DEBIT AS I HAVE BEEN ADVISED. I WAS TOLD BY THE SUPERVISOR THAT MY STATEMENT WAS RECEIVED AND IT WAS A VALID PMT BUT HAS NOT BEEN POSTED AND WOULD BE SENT BACK TO MY DEBIT CARD. I MADE THE PMT 05/26/16 THEY PUT MY CAR IN REPO AND DID NOT POST THE PMT TO MY ACCT. I WANT THEM TO RETURN MY FUNDS TO MY ACCT OR POST THE PMT TO MY CPS ACCT. I HAVE BEEN GETTING THE RUN AROUND FOR ALMOST A MONTH NOW IN RELATION TO THIS PMT THAT THEY HAVE NOT POSTED NOR REFUNDED.

Desired Settlement: I WANT THEM TO REJECT THE PMT AS THEY SAID THEY WOULD DO AND PUT BACK ON MY DEBIT CARD OR POST THE PMT TO MY ACCT LIKE THEY WERE SUPPOSED TO IN THE FIRST PLACE.

Business Response:

A review of the account shows that there was no payment posted to the account on 5/28/2016 of $418.15 + 12.00. Also, there is no record of a CPS conversation with a supervisor advising the customer of receiving the bank statements and crediting the account. If the customer would provide a copy of her bank statement, CPS will further review.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response by CPS is a complete lie I have attached both emails that I sent per the request of the named supervisors. The first was A. Mattes the second was Reggie. Both of whom confirmed emails were received and the payment was a verified payment. I also was advised by Ms. ******** as well as ******* the emails were received and were valid payments. ALL calls at CPS are monitored and I am certain those conversations were recorded. Nevertheless I have attached by debit card statement reflect the $418.15+$12.00 payment I made to CPS via their payment system Paymentus on 05/27/16 the payment was made with *******. The statement also reflects the payment was not returned to my acct. I was advised by the CPS rep the payment would be rejected and returned to my acct. I have also reached out to Paymentus AGAIN today who advised and confirmed the payment was received and sent to CPS 05/29/16 and was never returned. At this point I would like my money refunded.

Regards,

******** ******


6/7/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hello my name is ******, and I just want to file this complaint against this company because they are the worst company in the U.S.A. On 12/11/15 my car was stolen it was a devastating exprience to me because on that day my first grandbaby was borned and I wasn't able to be there. The balance on the vehicle was $20633.05 more than it worth, my car insurance made a payment of $13693.88 posted on their side on 01/06/16 leaving a balance of $6939.17, then my GAP insurance paid $5747.27 thank God it was posted on their side on 2/29/16 leaving a balance of $1191.90, as of 2/29/16. Then I paid $291.90 on 3/7/16, I paid $104.12 on 3/9/16, I paid $543.75 on 3/15/16, I paid $258.00 on 4/8/16, and account was paid off on 4/11/16 in the amount of $257.47 so they been receiving funds since my car was stolen, since then I've been requesting a paid in full letter, I also checked my credit and these people reported me to all of my 3-credit Bureau that I was late 3-times making it hard for me to obtain another vehicle I notify them of this issue, and they told me they will fix it, but it's been a month now and nothing has happen am still waiting, and let me tell you that as of today I haven't gotten a (Sorry for your loss letter sorry your car was stolen, or a paid in full letter from this company) all they care is "MONEY" I contacted them for weeks, and today it's been a month since my account is paid off, and still waiting for paid in full letter. Thank you. ****** Car - 2009 Pontiac G8

Desired Settlement: Removed the Negative impact from all my 3 credit report that I was wrongly reported 3-times. That's why I came to BBB aksing for help asking for this company to please remove the 3-times that I was wrongly reported to my credit reports making my credit score low, and am not able to get another car because of this issue, and to send me a apology letter, a sorry for your lost letter, as well as my paid in full letter. I really appreciate your help. Hope to hear from BBB soon.

Business Response:

CPS apologizes for any frustration the customer may have experienced. A review of the account shows that the account had been 30 days delinquent since December 3, 2015, prior to her reporting the vehicle stolen. The account reported a delinquency each month after, starting in January until it closed in April. CPS is reporting accurately to the credit reporting agencies. A paid in full letter was mailed to the customer on April 19, 2016 with her original contract.


Consumer Response:

I HAVE NOT RECEIVE ANY PAY IN FULL LETTER FROM THIS COMPANY AT ALL I’VE BEEN WAITING SINCE 04/11/16, TODAY IS 06/01/16, AND STILL WAITING, THIS COMPANY IS THE WORST EVER ON EARTH THEY ARE LYING, AM SO DISAPPOINTED WITH THEIR SERVICES, AND THEY ARE NOT “SORRY” OF ANYTHING. ALL THEY CARE IS “MONEY”, LIFE IS TO SHORT FOR THIS I JUST WANT THEM TO REALIZE WHAT THEY ARE DOING TO CUSTOMERS IS UNFAIR, BUT NOTHING LOST FOREVER. GOD WILL GET THEM SOONER OR LATER.


PLEASE REVIEW ALL PAYMENTS MADE FROM BOTH OF MY INSURANCES, AND MYSELF, THEY REPORTED ME BEING LATE 5-TIMES NOW ON MY CREDIT REPORT AND BECAUSE OF THIS AM UNABLE TO GET A LOAN FOR ANOTHER CAR. MY CAR WAS STOLEN 12/11/15 AND NO SYMPATHY FROM THEM.

Business Response:

Further review of the account shows that the customer had been delinquent 9 times out of the 14 payments made on the account. CPS repeatedly worked with the customer by granting her an extension and a due date change so she could catch up on her payments. Please note that the timing of the payments will report the customer late.  The payment history attached by the customer reflects the timing of her payments. Please note that the customer was still responsible in making the payments on time while the insurance companies were reviewing the auto theft claim. A paid in full letter has been mailed via FedEx to the customer again. If the customer has not received it she can call CPS at ************ ****** for assistance.

5/5/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Consumer Portfolio Services continue to report my paid and closed account to all 3 credit bureaus as CURRENTLY 60-90 days past due as of April 15, 2016. This account was paid in full in February 2015 of last year. My credit reports should reflect Pay as Agree in the CURRENT pay status. Consumer Portfolio cannot say I'm CURRENTLY 60-90 for January of 2016 thru March 2016 with a zero balance. There is nothing owed for the past 90 days. This is incorrect reporting. THE FAIR CREDIT ACT gives me the right to dispute the incorrect report. I'm pissed with with this situation because I have contacted and faxed in my credit reports months ago showing the issue. The 60-90 days is reporting correctly in the past history section of my credit report. And that exactly what is HISTORY not my CURRENT STATUS. This is simple corrections to fix. Consumer Portfolio need to produce documentation showing as of January 2016 through April 2016 my account having a balance that is CURRENTLY 60-90 days past due. They are effecting my credit score with the incorrect CURRENT STATUS.

Desired Settlement: I want my 3 major credit files updated immediately to reflect the correct CURRENT PAY STATUS not HISTORY CURRENT PAY STATUS as Pay as Agreed for a paid and full account. Not just in the comment section. I would also like a copy of the transmission or letter sent to the credit bureaus.

Business Response: CPS has reviewed the account and the account is reporting correctly. The account is currently reporting as paid and closed with zero balance.  At the time that the account was paid off, the customer was 60-90 days past due. CPS only reports the information and does not control how information is reflected or presented by a particular credit reporting agency.  If the customer has questions about a payment rating or credit report by a specific credit reporting agency, please contact that agency. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The account past history is reporting correctly 60 days past due which is correct. The current status of May 2nd is still reporting current  payment status is 60 days past due. Again please show me of January 2016 through May 2, 2016 where I am 60 days past due. The company was paid  . Feb 2015. I show as zero balance of March 2015 so how is my current payment status is still 60 days past due of May 2016. This is common sense. 


Regards,

****** *******



Business Response: Ms. ******* can submit a copy of what she is looking at so that CPS may review further at ************.  

4/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have spoken to three different agents at CPS requesting that they stop calling me at my job. They have called several times a day, leaving messages with my office administrator telling her to contact CPS regarding my past due car loan. Before I can return the call, they have contacted different people on my reference list. When they contact these people, they tell them that I am behind on my car loan and it needs to be taken care of. I have had three people within the hour contact me asking me about my car loan. This is unacceptable. Working in the legal field, I know that this is against the law. You cannot disclose personal information about someone. You can only leave a message. CPS does not give you a chance to even contact them back. I was in the hospital due to high blood pressure when I contact them. I was told, "oh well". I was also told by my administrator that the lady, ******* said that she sounded like me and why was she talking so low. "You sound like you don't want anyone to know that you're speaking to me". VERY RUDE!! My blood pressure is already 206/120. Please I don't need anymore undue stress.

Desired Settlement: Please do not contact me at work. I have two numbers that I have left several times to reach me. Waive two months of payments for additional stress.

Consumer Response: Please let me know if you need any additional information.  CPS is still calling my place of employment, friends and relatives discussing my account.  Thanks so much for your assistance.

Business Response: CPS apologizes for any frustration the customer may have experienced. CPS has placed a cease and desist on the account so that all future contact will be done in writing. Please note due to the cease and desist, if the customer would like to make payment arrangements she can contact CPS representatives at ***************                                        

4/4/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I recently purchased a vehicle and Consumer Portfolio Services has financed the vehicle. I submitted all of the necessary paperwork including showing ownership of the home that I am living in through a succession when my father died back in 2001 and myself and my mother became owners of the home through court papers filed with the court. The copies of the court papers have been submitted to Consumer Portfolio Services and they are still not satisfied with the paperwork submitted and they are not going as far as harassing the dealership and having them call me to get a copy of the deed to the home to show ownership of the home after court papers were sent showing ownership. What else do they want, blood?

Desired Settlement: No more contact and be satisfied with the court paperwork that was received showing ownership of the home and to leave me alone. The first car note payment is already setup from my credit union a week early than the scheduled due date and I'm being harassed for nonsense. Which is more important?

Business Response: CPS apologizes for any frustration the customer may have experienced when attempting to provide supporting documentation. The account was opened in January 2016 and is now paid and closed. 

3/21/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This business somehow found my telephone number and associated it with a woman I know. She does not live here, does not pay my phone bill, and I absolutely hate being called by bill collectors when I have no outstanding bills. They need to cease and desist calling here ... RIGHT NOW!

Desired Settlement: Stop calling my number ... PERIOD!

Business Response: CPS apologizes for any frustration Mr. ****** has experienced. Unfortunately, CPS is unable to locate an account with the information provided by Mr. ******. If Mr. ****** is able to provide additional identifying information on the account, please forward it to us so we may notate the account accordingly and place a cease and desist on Mr. ******'s phone number. 

Business Response:

Please note that in order for CPS to place a cease and desist on the phone number provided by Mr. ******, CPS would need to locate the account associated with the phone number provided. Mr. ****** states that his phone number was found and associated by a woman he knows. If Mr. ****** can provide a name to locate the account, CPS will notate the account appropriately.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Well, this is rather silly considering they called here asking for ****** ********; don't they know who they asked for?  DUH!  Obviously this is not her phone number, has been mine for over 4 years, and you need to disassociate her name with my phone number ... period!  What a strange response.

Regards,
**** ******



Business Response: CPS was able to locate the account upon receiving the account holder's name. A review of the account shows that it was notated on March 3, 2016 to cease calls to phone number ************ per Ms. ******'s request. Further review shows that no outgoing calls have been made after Ms. ******'s request.

1/20/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint:

I received financing from CPS Services for a car loan at a 16.9 interest rate. I am now refinancing this loan to a lower rate of 5.10 through my credit union. To my surprise I owe more on the loan than what my credit report is showing total of $21,287 in which my credit union remitted payment to CPS for stated amount. CPS refuses to accept the check indicating that I owe an additional $3098.44 to refinance the loan with Credit Union. Each month the interest/principal payments fluctuate increasing in interest payments. I purchased the car in September 2014 financed amount is $26,106.24. To date I have paid $1973.50 in principal payments and $3419.91 in interest payments.

They want an additional final payment of $3098.44 to total $6518.35 in interest payments. At a fixed rate of 16.9% this does not add up. This rate they are charging me is upwards of 25% and the rate is not fixed as the gentleman on the phone told me that the daily rate fluctuates indicating this is not a fixed rate loan. I believe this is an unfair business practice and CPS is not operating under stated contract. It seems as though the loan is front loaded requiring payment of the interest up front which I believe is unfair business practice.

Desired Settlement: I would like to be charged the established and agreed upon interest rate and not an inflated by CPS

Consumer Response:
I would like to cancel this complaint.  The simple interest was explained to me by the creditor and I understand fully why the interest and principal fluctuate.


Thanks,

***** ******

I would like to cancel this complaint.  The simple interest was explained to me by the creditor and I understand fully why the interest and principal fluctuate.
Thanks,
***** ******

Business Response: CPS apologizes for any frustration the customer may have experienced. CPS has reviewed the account and has mailed payment to the customer of $140.31. CPS has also mailed a copy of her simple interest contract that states an interest rate of 18.20% not 16.9%.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[I do not except this offer because as the attached document shows they were over charging me interest on my loan.  My calculations show I am owed $3593.35 for over charging me interest in the 9 months they were financing my loan.  Also my loan payment was never late and the 18th shown as the transaction date on 05/18/15 and 02/18/15 is incorrect.  I have records from my bank when the loan was actually paid and it was never past the 17th which is the due date.  ]

Regards,

***** ******



Business Response:

As a reminder, this is a simple interest contract and pursuant to the contract, payments are applied to accrued interest first.  Interest accrues daily based on the amount of the principal balance. After the accrued interest is paid, any remaining amount is applied to reduce the principal balance.  Although CPS does not see the attachment referenced in the complaint and therefore cannot comment on the customer's personal calculations, CPS has provided the customer with a copy of her contract and payment history. CPS will send it again for her review.  Please note, the customer never received a late charge.

 

12/3/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Financed a vehicle with CPS IN 2007. Paid off the vehicle in 2013 where the company sent me the title to the vehicle. They are reporting to the CRA's that the vehicle was charged off and sent to collections but paid as settled. I've disputed with the CRA's and came back as verified. I then sent a letter to CPS on 10/10/15 to investigate this account and to send proof of the charge off because at no time was this account charged off and sent to collections. It was paid. I received on 10/31/15 a letter stating that they reported correctly to the CRA's and supplied copies of the loan agreement with payment history of the loan. Nowhere does it state that this loan was charged off and sent to collections which is what I have been disputing for 2 months. If this was sent to collections why would I receive the title to the vehicle? This company loves to give the runaround but fails to provide evidence to what they claim. In the letter I also stated that they were recently involved in a settlement for overcharging its customers on interest during the period I had my loan and was supposed to compensate back per their settlement. I have never received any compensation and they did not address the issue with their response. This company is very difficult to deal with.

Desired Settlement: All I've wanted was for this account to show paid, that's all. But what they furnish is settled in full and charged off/collections. This is false and have requested for them to prove this settled as paid and collections notation but to to no avail. Just a print out of my accounting ledger, that is confusing to read, and no proof to what they are stating. I want them to show proof of what they report because it is categorically not true. This vehicle was paid off, period and it was never sent to collections or charged off and was paid in full, not settled.

Business Response: The account was charged off on August 29, 2012, when the account was 135 days delinquent. CPS reports accurate information to the credit reporting agencies and has been reporting the charge off since it occurred. CPS sent the customer her payment history for her review. Please note, the customer was delinquent 71 times and had 14 payments returned for insufficient funds. The account was settled in February of 2013 for less than the amount owed and CPS must report accurate information to the credit reporting agencies.

11/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I financed a vehicle through CPS.,twice I have received notice stating my car payment is over due or late. I have never been late and have all my recipients of mailing in MORE than monthly payments! I'm frustrated now because I'm told I have to mail in two separate checks one stating for car payment another one saying to apply to principle of vehicle. This is my first time being told this! I'm concern because I looked up CPS records on-line and many customers say they are a fraudulent company that cheat their customers? Please instruct me what to do? Thank you very much.

Desired Settlement: I would like a clear statement showing all of my payments and an explanation about their billing policies. Also a written statement correcting the 'late payments from my bill.

Business Response: CPS apologizes for any frustration the customer may have experienced. If the customer would like to make a payment towards the principal only, in addition to the regular monthly payment, the customer can mail a check with the account number indicating it is for principal only to our corporate office at ***** ******** ***** ******* ** ***** and our accounting department will manually enter it the way it is being requested. A review of the account shows that there have been no late payments. As a reminder the customer has a simple interest contract. Interest accrues daily based on the amount of principal owed. Payments are applied to interest first and then principal. A copy of the payment history will be mailed to the customer. 

10/26/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have had an auto loan with Consumer Portfolio Services (CPS) since 2013. A year ago I moved and have requested they update my mailing information-via the payment stub- for over a year as I have not been receiving a statement or car note in the mail since I moved. I called the company in July and requested they change my address and continue to mail statements to me. My mailing address has been updated but I still have not received a payment stub or statement in the mail. For the month of September I phoned them, again, to ask if I could pay my car note one month late (or by the end of September). I had to pay a $60 fee (not including Western Union fees) and was told someone would get back to me regarding the status of the deferment (whether it was approved or not). I was told that the $60 I paid would go towards the September car note. Today is September 23 and I have not heard a response from CPS other than an email stating my car note payment is late. I am extremely dissatisfied with this company and the way in which they operate with respect to communication, failure to mail monthly statements, and failure to follow procedures they set up with their business.

Desired Settlement: I would like to receive a car note/billing notice in the mail each month to my current mailing address. I would also like to my account to be current with my payments (I will be mailing my September payment 2 weeks late without a payment slip as I have not had one in over a year).

Business Response:

CPS apologizes for any frustration the customer may have experienced. A review of the account shows that the new address has been updated on the account and the monthly billing statements will be mailed to the new address. As a gesture of goodwill, CPS has waived the late fees on the account.  

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****

10/23/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have provided documentation, numerous times from my credit union, they have done 3 conference calls with my credit union, for a payment they lost, and said my bank took,. It was processed in Feb via debit card and CPS is saying my bank reserved the transaction in May. I have faxed letter after letter, bank statements and conference calls with my bank, and they still haven't credited the payment CPS lost in May. I feel that I have went above and beyond to prove that my bank didn't reverse the charges. Yet, I am still missing 731.00. The account CPS is saying it was reserved from on may 17, 2015 was closed on May 1. 2015, so there is no way my bank reserved a debit card transaction that was processed in Feb.

Desired Settlement: I just want it corrected. My bank has told them in writing, time and time and in conference calls, that the money wasn't reserved it processed from my bank on 2-7-15

Business Response: CPS has verified with **** from Knoxville TVA Employees Credit Union that the amount of $739.00 was returned back to the customer's account on May 18, 2015.  

10/12/2015 Billing/Collection Issues
10/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Consumer Portfolio Services wrongfully reported to ******* Credit Bureau recently that my account became reportable for delinquency on 04/05/2009. My account was reportable 12/2008, and they had initially had reported that date to all the credit bureaus. I called them and spoke with a customer svc rep to see if they would remove the record from my credit report back in April. They told me to just dispute it with the Credit Bureau and they'd take it off. When I did as instructed, they reported back to the credit bureau that the date was 04/06/2009 - thus extending the date that it should drop off my credit report from 11/2015 to April 2016! I called today and tried to talk to someone in the Credit Department and the rep I spoke with REFUSED to connect me to that department. I have been going round and round with them for months trying to get this removed from all the bureaus, only to end up having them ADD 5 months! I want this corrected. They keep telling me they can't remove anything from the Credit Bureaus, when other companies have no problem removing items from the credit bureaus. They simply don't because they are a hateful company. I have paid the settlement amount they wanted, and now they are just disregarding me and making matters worse.

Desired Settlement: At the very least, please have them correct my Date of delinquency back to 12/2008. It is not fair that they ADD time to my report, when it has been set to come off 11/2015 for almost 7 years now. I truly want them to remove it from ALL 3 credit bureaus as it's only a couple months out from being deleted anyway.

Consumer Response: Please find attached completed authorization for release of account information to and by the Better Business Bureau.

Thank you,
******* ***** 

Business Response:

CPS received the credit dispute from the customer, reviewed the account, and sent an update to the credit bureaus to reflect the date of delinquency to December 2008 on August 4th. Please note, CPS cannot control when the credit bureaus will reflect the information or when each credit bureau will stop reflecting the tradeline. 


 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *****

10/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I got a title loan with Consumer portfolio services (CPS) 01/2014 and signed up for a 2 year agreement in which I paid them back 07/23/2015 . After paying them back I spoke to ***** and asked when will I received my title back and she said 30 days after the request for documents and I asked her if she can mail or email me a letter stating I owe a zero balance so I can give it to my mortgage advisor who is helping me purchase a home. ***** lied to me and said her boss was giving her the docs that day and she could email me the paper I was asking for that was in mid August. I called her back a week later and she said that i should have them in the mail anyday or on the first of September.. Never received nothing. Last week. I called again and a gentleman gave me a theresa extension cause she the one who deals with the titles and she said she would call me back in 30 mins and she nvr did..

Desired Settlement: I want my title to my car ASAP

8/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My wife and I purchased a 2013 ***** ***** from **** *** ****** in *********** ** on 8/5/2015. The dealership used CPS as the finance company because they offered a lower interest rate. We put down $9,000 on the car and signed over our trade which was a 2013 **** *******. We gave all of the required documentation to the dealer to give to the lender and they approved our loan and we drove off with the car that same night. The finance company called my wife yesterday afternoon 8/12 to verify the loan information and verify her payment and due date and all the other stuff and said that was all they needed. She was contacted by the dealer today to notify us that our loan was denied because she is on maternity leave. That is an unethical lending practice. She is still getting paid by her company while she is on maternity leave for 8 weeks and the company can't change their decision based on this. They need to not renig on deals because of the wrong information is given to them by a third party.

Desired Settlement: This loan needs to be marked approved and go forward. We have had the new car for over a week since we are having twins in the near future. Company needs to make sure all information is correct before they approve the loan and not change their decision after 7 business days.

Consumer Response: Here is the release that you requested. I needed to update my complaint. Consumer Portfolio Services finally funded the loan of our new vehicle on Friday 8/14/15. The only used my financial information to approve the loan after they excluded my wife's income. Her HR representative from **** **** **** even called the underwriter directly to verify that my wife was still in a paid status from her job while working from home, but the lady did not seem to care or want the information. They caused undue stress to my wife who is 34 weeks pregnant with twins. Companies do not have the right to exclude verifiable income due to a paid leave especially a maternity leave where my wife is still working, but from her computer at home for her full pay. I know this company has had problems in the past as seen in the FTC lawsuit against them from last year. I even told the dealer if they knew the history of this company and they claimed they didn't care because they get loans approved. If I knew this underwriting process was going to be this difficult then I would have gone with someone else at a higher interest rate. Please contact me if you need any further information.

***** ******
************

Business Response: CPS apologizes for any frustration the customer may have experienced while CPS was attempting to confirm the information provided by the applicants. The applicant was approved.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  They need to be clear to customers when they are applying on what is acceptable income.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ******

7/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a vehicle in 2008 and financed it with Consumer Portfolio Services (CPS). In April 2015, I refinanced it though my credit union. I went to the CPS website and requested a payoff amount which I gave to the credit union. They in turn, issued a check in this amount to CPS. CPS advised that this amount was insufficient and would not release the vehicle title to the credit union. I contacted CPS and was told, very rudely, that they had no record to me requesting a payoff amount. After a heated conversation with this rude employee, I have paid this amount in order to complete the refinance. I am very upset about this unfair treatment. In my eyes, this equates to this company stealing money from me. I was forced to pay an additional almost $300 in order to get away from this company.

Desired Settlement: To have this additional money refunded to me and an apology by the company for this unfair treatment.

Business Response: CPS apologizes for any frustration the customer may have experienced. CPS provides payoff requests via the internet or over the phone. Those payoffs are good for 10 days. CPS is unable to locate the internet payoff referenced by the customer. Please provide a copy of the payoff from the internet that was provided to the credit union so that CPS can investigate further. 

7/8/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been contacted by this company regarding a payment that is behind. I've spoken and made arrangements to make the payment but each time I speak with the customer service reps, they are VERY RUDE AND DISRESPECTFUL. Even the manager is rude and doesn't show very good customer service etiquette. The customer service reps talk to you in a tone that sounds like they're bullying or trying to insult my intelligence. They need better customer service etiquette.

Desired Settlement: They need to have better customer service etiquette and stop harassing customers when they're payment is late.

Consumer Response: I do not see the attached disclosure form that you request I complete and send back. Can you resend it or is it located somewhere else in the email, thanks!

Business Response: CPS apologizes for any frustration the customer may have a experienced. CPS has placed a cease and desist on the account so that all future contact will be done in writing. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******

5/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company lied to me after,my car which was financed thru this company was reported.I was told on there recorded line that I would be able to get my car back by paying my missed 2 payments,a.d retrieval fees I could receive it back.Instead what was done was the car was repoed then I called to try to get it back and was told by an employee on a recorded line that I would have to pay the remaining balance of 10,400 after only having the car 6 months and only reason the 2 payments weren't payed was because the dealer who made the deal with this bank was holding my registration and plates ransom,so to get my credentials I would have to pay more than the $2500 dollars I gave on the deposit.Which all ties back to the shady practices at Consumer Portfolio.Trying to rip me off and destroy my credit.

Desired Settlement: I would lime to either receive my allotted time to get my vehiclesvehicle back or my down payment back and to remove this repo,and debt of 10,400 from my credit.This company has contracts but make up there own rules.

Business Response: CPS apologizes for any frustration the customer may have experienced. A review of the account shows that the customer was delinquent fifty days at the time the vehicle was repossessed from the city impound lot.  Please note, the customer is still responsible for the deficiency balance on the account.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



Regards,

********* *****

CPS lied .They told me they would pick it up and I could pay the payments owed and fees to get my car back.When they picked the car up they never contacted me.The first thing I got from CPS was after The BBB got involved after they sold my car ,and want me to pay the difference.Unbelievable that criminal behavior is practiced in once creditable company's.

Business Response: A copy of the notice to sell the vehicle was mailed to the customer on 02/25/2015 advising him that the vehicle would be sold at a private sale sometime after 03/18/2015 in order to provide him with sufficient time to bring the account current. In addition, a deficiency letter was also mailed to the customer on 04/07/2015 providing him with the remaining balance. Please note the customer remains contractually obligated to pay the remaning balance. A copy of both the notice to sell the vehicle and deficiency letter will be mailed to the customer for his reference.  

4/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Consumer Portfolio Services (CPS) and I agreed that I would pay 24.99% interest rate on my 2012 Dodge Charger. I made my first payment on 04/14/15 which was due on 04/15/15. I noticed that $318.54 was depositied into interest and only $129.46 was applied to the principal. The interest applied to the loan exceeded the 24.99% which is listed in the contract. When I contacted CPS, the representative stated that I am being charged approximately $10.50 per day in interest and the bulk of my payments are going to be applied to interest. This company is paying the interest on the loan in excess to the interest rate I agreed to. I submitted nearly a $500.00 payment and the loan was only credited $129.46. The process this company uses is unethical and this is not the rate I agreed to. Another representative from this company advised me to submit a letter stating that I do not wish to have $318.54 credited to the interest and the company would modify the payments. The Supervisor stated that they cannot modify the payments.

Desired Settlement: I would like for CPS to honor the contract I signed which states the interest rate is 24.99%. The interest rate applied per payment should be approximately $120.00. Majority of my payment should not be applied to interest. The company is attempting to pay the interest on the loan first and then apply the remaining finds to the principal. Only the agreed interest rate should be applied to the interest portion of the loan.

Business Response: CPS apologizes for any frustration the customer may have experienced. The contract that the customer agreed to was for an APR of 24.45%. CPS will send the customer a copy of her simple interest contract for her records. Please note, in a simple interest contract, the interest accrues daily and the timing of the payment can affect how much goes toward interest and principal. If there are more days between payments, then there will be more interest because interest accrues daily. The interest is paid first, so less of the payment will go to principal.  CPS does not refinance accounts.

4/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After originally financing a vehicle through Fireside, CPS took over my loan. I continued to make my monthly payment, on time, as usual, to them as per my original contract with Fireside. In February 2015, I made my final payment. I did, however, notice that my final payment was $100+ more than what it should be. I contacted Consumer Portfolio Services, yesterday and spoke with a supervisor. She stated that I owe them that additional financing fee because I paid late. I told her I have never paid late. That I have always paid within the allowed 10 day grace period. ,She stated, that it was still considered late and that per my agreement, it stated, We will figure your finance charges on a daily basis. That explanation didn't sit well with me. My loan, also, states, RETAIL INSTALLMENT CONTRACT SIMPLE FINANCE. This morning, I emailed the same supervisor that I spoke with. I asked her to send me a record of statements showing and explaining the additional amounts at the end of my loan (there is not one.) I noted in my email that NEVER, throughout the 5 year contract, did I receive a statement showing ANY finance charges, pertaining to me paying during 10 day grace period. As a matter of fact, I always rounded up my payment to the nearest dollar and a few times paid a little more. Each time I did that, I wrote on check to apply to principal, only. I, also, don't believe they, even, did that. Their billing statements are very generic and vague and do not show how your payment was applied. No breakdown of payment at all.

Desired Settlement: I want my extra monies that I paid out when I sent monthly payments, whether it be 43 cents or $10,monthly, to be applied to the principal, only. I would, also, like reimbursement of any extra money I know I paid them that was not owed to them, I want to be refunded in full. I would like to see them shut down for unlawful practices.

Business Response:

CPS apologizes for any frustration the customer may have experienced. CPS reviewed the account and the account is correct. Please note, in a simple interest contract, the interest accrues daily and the timing of the payment can affect how much goes toward interest and principal. If there are more days between payments, then there will be more interest because interest accrues daily. Copies of the monthly statements and an interest day to day sheet that shows the customers daily accrual has been emailed to the customer on 03/24/2015 for her records.

4/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have a high interest auto loan with this company. I have strived to make my payments on time but due to a recent layoff, 2 of my payments have been late. I have sent partial payments, but was told because I was not making a full payment they wouldn't apply this payment to my account. I have never heard if this..even if I make only a partial credit card payment, the amount is applied to my balance. I've had this loan for almost 2 years and I still owe as much as the original loan amount. If I'm even a couple of days late, the harassing phone calls start...they tell me if I don't make payment they have no choice but to send it to some man for further action. .they have called up to 3 times a day at my place of employment. The last contact I had with them,I was told to send 72.93 in order to get some sort of extension. I was able to do this, but was then was called repeatedly to say I hadn't met my obligation. I recently sent them 500.00 dollars. I'm not these practices are kosher. I've never had partial payments not applied to my account or threatened with further action if I can't come up with a payment. I've always had companies accept payments and apply to my account even it was just a partial. I figured sending 3/4 of a payment was better then sending nothing at all. I have hoped that companies like these that prey on people like me(those who have filed bankruptcy and need auto loans and have very little options) can be stopped.

Desired Settlement: I would like to see this company reviewed and have them explain why partial payments aren't applied to accounts, why they charge 12.00 for every debit card transaction(I've never heard of fees this high), harassing and threatening of clients should cease and desist..especially at the work place..costing someone their job is not helping clients make payments. The reviews of this company on line are disturbing and my hope this might help others who have been dealing with CPS have more positive results in the near future.

Business Response:

CPS apologizes for any frustration the customer may have experienced. The customer states that CPS does not apply partial payments to the customer’s account. A review of the account shows that a partial payment posted to the customer’s account on 02/13/2015. Please note, CPS will accept partial payments but the customer is still responsible in making the full payment before or on the due date. The customer can also avoid the $12.00 service fee by mailing her payment or setting up an automatic payment plan. A cease and desist has been placed on the account so that all future contact may be done in writing.

4/3/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Portfolio Recovery Associates, LLC 140 Corporate Blvd. Norfolk VA 23502 Ph: 1-800-772-1413 Consumer Portfolio Services, Inc PO Box 57071 Irvine, CA 92619 Ph: 1-888-469-4520 Complaint Description: PRA & Consumer Portfolio Services Inc are attempting to collect on a debt that is 10 years old, which is obviously time-barred/past statute but even worse, I do not owe it. In reviewing my records and previous credit reports, I do not see that any balance is owed to Portfolio Recovery Associates nor Consumer Portfolio Services Inc. Both companies have been in violation of collection laws and have found to have unethical collection practices. I am married with 3 children, just purchased a house and cannot afford to pay something that I do not owe that is from a decade ago and I cannot afford to have something like this to ruin my credit.

Desired Settlement: Your Desired Resolution: Since I do not owe this debt and it is past the statute of limitations to pursue legally or to legally report to my credit bureaus, I kindly ask that this account be closed and for collection efforts to cease. I do feel that this is a violaton of the FDCPA & FCRA and as a result, I will be contacting the attorney general, the CFPB/FTC and will be retaining legal counsel just in case.

Business Response:

CPS has reviewed the account and it is for a 2001 Nissan Altima (VIN *****************). CPS has submitted a request to delete the trade line from all three credit bureaus. Please note that CPS cannot control when the credit bureaus will reflect the change. The account is now being serviced by Portfolio Recovery Associates and they can be reached at 1-888-772-7326 for any questions or concerns the customer may have.

3/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a car loan through Consumer Portfolio Services (CPS) and closed out my account when I traded in my vehicle on Jan. 17, 2015. My car note payment was due January 19th but I always paid my car note early and made a payment in the amount of $460.00 on Jan. 15th. I had been in the process of car shopping and had intention on purchasing my new vehicle on Jan. 17, 2015 and my payment to CPS in good faith so that my credit was not affecting. The dealer that I purchased my new vehicle from called CPS and received a 10 day pay off in the amount of $13,220.69, which did not include the payment that I had made on Jan. 15, 2015. The dealership mailed the check to CPS and CPS processed this check on Feb. 3, 2015. When I contacted CPS to check the status of my refund, as I was anticpating a full refund, I was informed by a CPS representative that a check in the amount of $128.00 would be sent to me on Feb.18th. I questioned why not the full amount and no have been unable to speak with anyone who could directly assist me. I've called CPS numerous time and made it as far as the Vice President of Sales, ***** ******** ***** informed me on Feb. 12, 2015 that this issue was not his area but that he would have someone in the operations department return my call within 24 hours. Andre explained that he would be out of the office on Feb. 13th but that I should call him on Feb. 16th if I had not heard back from anyone. I never heard from anyone and called and left a message for ***** on Feb. 17th and 20th. To date I have not heard anyone in Operations. I called CPS on Feb. 20th and was informed that an audit would be performed but that there was no person that I could speak to directly regarding not receiving my full refund.

Desired Settlement: I would like to receive a refund in the full amount of $460.00. If the full amount will not be refunded I would like a check and a detailed explanation as to why I am not due a full refund.

Business Response: CPS apologizes for any misunderstanding the customer may have experienced. CPS audited the account and the account is correct. The customer made her normal monthly payment on January 15th and it posted to her account. On January 20th, Boulevard Auto Sales, Inc. was quoted a 10 day payoff for $13,061.59. CPS received a check from Boulevard Auto Sales, Inc. on February 3, 2015 for $13,220.69. Please note because payoff was received on January 3, 2015 instead of January 30, 2015 (10 day payoff time frame), an additional $30.40 of interest was due which gave the customer a refund of $128.67. A review of the account shows that the payment of $128.67 has been mailed to the customer on February 18, 2015.

3/26/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On February 20, 2015, I submitted a principle only payment to CPS. I ensured it was properly visible, I highlighted it and had it in bold black pen. When I looked to see if the payment had been submitted and applied, it showed they applied $2868.37 toward principle and applied the remainder $131.63 to interest. When I called to ask why this was done when I specifically requested for this to be toward principle I was told they would correct it and it would take 24-48 hours. I thanked them and hung up. Two days later when I looked again to make sure this was done, it had not been done. I called again on Feb 27th, the young lady apologized and ensured me it would be done by the end of the business day and I would see it reflected. It is now March 3rd and I have not seen anything changed. I am trying to pay off this loan and they are fully aware of it, which is why I feel they are taking their time in fixing this error. Each day it takes them to fix this, is an extra day of interest on my account.

Desired Settlement: I would like for them to do their job, correctly. I am requesting that they fix their error and reflect the correct payoff amount so I can pay them off and move on. According to my calculations the amount reflected should roughly be around $2980 and some change.

Consumer Response: They finally adjusted the charges, however, the way they did it was incorrect. I am currently awaiting for them to respond to my last e-mail in regards to a detailed explanation of the way they applied the payments.

Business Response: CPS apologizes for any frustration the customer may have experienced. CPS has applied the entire payment from 02/25/2015 towards the principal balance on 03/04/2015. In addition, CPS has also audited the account and it is correct. A copy of the audit has been mailed to the customer on 03/13/2015.  

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ***************

3/16/2015 Billing/Collection Issues | Complaint Details Unavailable
3/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: To start off with we purchased a vehicle on 11/1/14 with CPS being the finance company. In December when our first payment was due, we had to pay at the dealership because our paperwork wasn't ready. Then by the time *** came we still had no paperwork for our loan, A rep called and told us we had to overnight a payment to them this was right around the 7th of Jan. our payment wasn't due til 16th. ( they received our payment on the 14th) We did so they didn't credit our acct for right amount and then proceeded to email our attorney, from our ch13 which is discharged and told them that we were 10 days late! When in fact we were EARLY. Finally by the end of Jan we had our first payment coupon! I told them I want an apology letter sent to our attorney and trustee telling them that our payment was never late. They never sent it but then sent them another letter saying we were due for payment on Feb 6th when it isn't actually due until the 16th! We have purchased many automobiles and this company is by far the worst! The dealership had to send them letters from the trustee not once BUT 3 times! The same paperwork one letter from trustee stating we were done making payment on our ch13 and were free to purchase a car. Well that wasn't good enough they had to have a letter actually stating we could purchase!

Desired Settlement: We want an apology letter sent to our attorney and trustee letting them know we were NEVER late and for this company to stop telling inaccurate information on our account, and want it removed from their "bankruptcy" department as this loan has never been in bankruptcy, We sent them 2 letters on three different occasions stating it was ok to purchase a car. So this shouldn't be in a bankruptcy depart. We also would like our loan listed on our credit report as being paid on time for the first 2 payments. As we done our part on making payments on time and they didn't do their part of getting our paperwork to us on time.

Consumer Response: I filled this out and sent it back but it isn't showing that I have. And when I try to go and "redo" the form it wont let me.

Business Response: CPS apologizes for any frustration that the customer may have experienced. A review of the account shows that her payments were received and posted to her account. The account is being reported as paid on time. If the customer has any additional questions or concerns she may reach CPS at *************** 

3/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company continue to call and I have asked them to stop calling multiple times. I have NO business with this company at all. I owe them NOTHING and I know NOTHING about them. The calls are in reference to another person and I have told them on multiple occasions that I will take a message or rely a message and asked that they remove me from the call list. If is unethical for the to continue to call me and share information about another persons debt. I have no desire to be involved in this. Today another call from someone at extension *****. They are clearly ignoring my request. PLEASE stop calling my cell phones!I I have to pay for these phone calls and it is totally unfair for the to keep calling when I have asked them to stop.

Desired Settlement: I do not owe them any money nor have I accepted any products or services from them. I have asked that they stop calling but they have refused to stop calling. Please remove my phones. The numbers are************* ************.

Business Response: CPS apologizes for any frustration *** ****** may have experienced. CPS is unable to locate the account with the phone numbers provided. If *** ****** can provide additional information such as the name of the account holder or account number so that CPS may place the necessary changes to the account.   

1/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has reported negative information on at least one of my credit reports that is absolutely false. When I asked TransUnion to investigate, they stated that the information was verified, but the company has not provided any documentation of why they have reported this negative information. My credit score has dropped 57 points because of this false information. They have not provided any documentation of why this is on my credit report and my pay is not being garnished for a car loan nor has it ever been.

Desired Settlement: What documentation do they have supporting this claim? I need evidence of a court-ordered judgment, anything that includes my signature, and the false information removed from my credit report.

Consumer Response: I was looking for some type of form to sign per your message, so if I can still missing something let me know.

From what I gathered from the TransUnion Credit Reporting Agency is that this vendor has put a negative credit rating on my credit report as well as my husband's report through Experian that we are currently paying through garnishment on a car loan.
The report shows:
Responsibility: Joint Account
Account Type: installment Account
loan Type: Automobile
Balance: $0
Date updated; 10/31/2014
Payment Received $100
High Balance: $12,893
Pay Status: Current; Paid or Paying as Agreed
Terms: $333 per month, paid monthly for 56 months
DAte Closed; 10/31/2014
Remarks: paying through Garnishment: closed
Estimated month and year that his item will be removed: 11/2020.
We have absolutely no idea what this is about.  We have never heard of this company and our salaries have not been garnished. 
We need to see the court order/judgment or anything that they have to justify this claim.  This is an error.  
This is all that I have been able to gather from both credit reports.  

Business Response: In the complaint, the customer states that negative marks were reported to TransUnion by CPS. After further review, CPS has reviewed the account and the 2007 judgment in Seminole County case number ***************.  As a gesture of goodwill, CPS has removed all negative marks and marked the account as paid in full. Please note CPS cannot control when the credit bureaus will reflect the change.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



Regards,

***** *****


I have no idea what judgment they are talking about.  We had no garnishment and we have never paid this company anything.  We need to see the documentation and the removal of this error from all credit agencies.  We had a mechanic's lien judgment but we paid an attorney directly, not this company. the amount was not over $12,000.    

Business Response:

Please note that the Judgment was for a 1994 Ford Tempo (VIN. *****************) financed through The Finance Company which was later bought by Consumer Portfolio Services, Inc. (CPS). A copy of the Amended Final Judgment has been mailed to the customer for her review. As previously noted CPS has removed all negative marks and marked the account as paid in full. CPS does not control when the credit bureaus will reflect the change.

12/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My vehicle is paid -off and CPS reported on my credit report that I owe $5,000 of late fees but Mr. **** ###-###-#### or ###-###-#### told me that my credit report was wrong and I owe the company $7,000. My 2008 Chevy Malibu is paid-off and I was making payments towards the late fee until I was informed that the account was transfer to the Irvine CA Office. Mr. **** informed me that the vehicle was out for repossion and I needed to pay $7,000 and their was no one else that I could talk too and that was that (no payment plans arrangement or nothing) In 2013 I was approved for another vehicle but the other financial bank saw what I truely owed but CPS wanted the late fees also

Desired Settlement: My vehicle is paid-off and I want late fees to be forgiving or settle 1/2 of the $5,000 that was reported on my credit report

Business Response:

CPS apologizes for any misunderstanding the customer may have experienced.  A review of the account shows a principal balance of $3,489.67, which is correctly reported to the credit reporting agencies, and fees of $3,466.85. The customer has been delinquent 76 times and had 9 returned checks.  As a gesture of goodwill, CPS will settle the account for the principal balance of $3,489.67. Please contact **** at 949-788-5761 with questions or to accept this offer.  

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

***** ******


CPS clearly reported $5,000 (five thousand and something) and CPS representatives told me over the telephone $7,000 (seven thousand and something)

CPS is calling the principal balance late fees. My vehicle is P.I.F.... CPS have been harassing me during work hours and also have talked to my co-worker concerning my personal business.

This is why I should only have to paid $522.47

Business Response: CPS reports the principal balance of the account to the credit reporting agencies. A review of the account shows that CPS is currently reporting a balance of $3,489.  CPS accurately reported a balance of $5,032 in February, however, that balance was updated monthly as the customer made payments. CPS cannot control how or when the credit bureaus update or reflect the information furnished, however, if the customer provides a copy of the credit report showing a $5,000 balance, CPS will investigate further.

The account is not paid in full.  The current payoff for the account is $6,956.52.

CPS will mail the customer a copy of her contract and payment history so that she can see how each payment was applied and the nature of any fees.  Please note that all payments must be made according to the terms of the simple interest contract and delinquencies on the account (including 53 times 30-59 days delinquent, 4 times 60-89 days delinquent, and 6 times over 90 days delinquent) will affect how much of each payment is applied to interest and principal and the customer will incur late fees according to the contract.  Fees are included on each billing statement.

CPS has placed a cease and desist on the account so that all future contact will be done in writing. CPS has already offered to settle the account for the remaining principal
balance of $3,489.67.  Please contact **** at 949-788-5761 with questions or to accept this offer.  

11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: consumer portfolio services cps called me on aug 7th 2014 and demanded payment for a auto loan I have with them, I told the woman that my mother passed away that day and I would be able to make any payment until after the funeral arrangements, she stated well you still have to pay your loan and hung up. cps continued to call throughout the week and proceeded to call my references associated with the loan application and asked them my whereabouts and told them about my delinquent loan statusthey broke the lawI contacted consumerfinance.gov the only thing cps offered to me was to waive the late feesthis is not acceptablethey embarrassed meand disclosed my personal info to friends and family

Desired Settlement: I would like them reprimanded to the fullest amount allowed by lawmaybe pay off this debt orcut loan in half orlower my interst rate

Consumer Response:

I have a auto loan with consumer portfolio service llc  other words know as CPS 1-888-469-4520

I became behind in payments due to serious illness in the family my mother, I told CPS that I was going to be late and in good faith paid them some money toe dwards the loan.

On aug 7 my mother passed away my payment on loan was aug 8th.... I received a phone call from CPS on my cell phone them demanding payment and told me just because someone died that doesn't pardon me for a payment and that the debt has to be satisfied.... I hung up CPS proceed to call my father during this time of loss during funeral arrangements!  Cps asked him my where about and told him I am late on my loan.   CPS also called my ex co-worker *** ****** .*********** and a friend ******* ******* ********** informing them the same

this is un acceptable.... they embarrassed me.... broke a trust/confidentiality clause

 

Business Response: CPS has already received this complaint, has been in contact with the customer, and has reached a resolution with the customer.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** *****

11/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I became a CPS customer last year and I have not been a good customer at all. I have had an extraordinary amount of loss and misfortune happenings. Lost my job, my home and temporary custody of my child. I have emailed CPS several times as I lost my phone because I had no job, other times I was working and stated that I could not answer but needed to talk about my account. I honestly am five months behind. I have made payments as I could and have sent countless emails to try to get any help I could. I am being charged almost $800 in late fees which is making it impossible to catch up. My representative Gil and I have never been able to speak. In April the car was towed and I thought it was repossessed I was even told by that department that they had the car. In June I get a letter from the State of Colorado that they have the car and pit a lien on me for almost $1800! I have been trying to make payments on that as well as the car. In April I made a payment of 469.00, June a Payment of 210, August 210, September $250.00 Not a lot I know, and not consistent like I said I am not a good customer. My balance should be around $1500.00 Which I can tackle now that I am working full time now and have a place to live. Please help me get the car back I only have a few payments left to the tow yard and keep the car once I get it back.

Desired Settlement: I am praying that we could waive the late fees; defer some of my payment and get a payment schedule that I can get current and contact me via email only as I can respond that way. And that the account is updated on my credit report not as charged off. I am begging for help.

Business Response:

“CPS acknowledges that the customer has begun making payments to the account and hopes that all aspects of the customer’s situation continue to improve.  As a gesture of goodwill, CPS has waived the late fees on the account in the amount of $155.00. 

 

CPS has noted the account with the customer’s request to contact her by email only and placed a cease and desist on calls. 

 

The customer requests help getting the car back.  Unfortunately, as the customer states, the vehicle appears to be held by the state of Colorado and CPS will not be able to assist the customer with the issues related to the state of Colorado.

 

There appears to be some possible misunderstanding about the status of the account and the balance of the account.  CPS has no knowledge of the balance owed to the state of Colorado, however the principal balance on the CPS account is currently $7,659.77, with a delinquent balance of $2,649.10.  The account is 250 days delinquent.  No late fees have been paid to date on the account, and as stated above CPS is waiving the accrued late fees.  CPS will send the customer a copy of her contract and payment history so that she can review the information.

 

The customer requests that CPS remove the charge off from the credit report. Please note that the account was charged off on 4/23/14 and CPS is required by law to accurately report credit information.”

 

 

 

Thank You,

******* ******* – Corporate Paralegal

19500 Jamboree Rd | Irvine | CA | 92612

Voice: 949.450.3042 | Fax: 949.753.6897

maribelc@consumerportfolio.com | http://www.consumerportfolio.com

 

Description: cid:image004.jpg@01CB0323.81CAA070

8/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company leave very harassing messages on my phone. Plus they call after only being a week late on your payment. Some of the representatives are very rude. They call multiple times throughout the day. The company told me that they will lower my interest rate after paying on my truck for a year but now they are not acknowleding the agreement. My payments are so high which is is causing me to be late on my payments. i asked for help and assisstance and they denied me. I have been paying on my truck for 1 year and 5 months and still owe almost the same amount I got the loan for. This is very difficult to handle.

Desired Settlement: I would like for my interest rate to be adjust so i can have an affordable car note so i will not lose my car. I would also like for the customer service represententives to have better customer service skills and be more considerate. Plus, if all the harrassing phone calls stop please.

Business Response: CPS apologizes for any frustration or misunderstanding the customer may have experienced. CPS has placed a cease and desist on the account so that all future contact will be done in writing. Please note that CPS does not refinance contracts.  Payments are required per contract the customer signed.  The customer has  been given a free due date change so that the timing of payments will be more convenient for her. The customer states that she has been paying for 1 year and 5 months and the amount owed is almost the same.  Please note that the customer has been delinquent on 9 of 13 payments made, has had two returned checks, and has received one extension. CPS will send the customer a copy of her simple interest contract and payment history so the customer can clearly see how the payments have been applied to interest and to reduce the principal balance owed.  If the customer has any questions about her payment history, please contact customer service at 888-400-4491.

8/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This is a very simple issue that should have been easily corrected in minutes if CPS had the proper internal organization. My wife and I had a loan with a company called Fireside Bank. The loan was then acquired by Consumer Portfolio Services sometime in 2009-2010. About a year after the acquisition I noticed that the loan was no longer on my credit report as it was when fireside owned it. I called CPS and they said they'd look into it. 4-5 months later I called again and was told once again that they would "look into it". At this point I knew nothing was going to happen. About 12 months ago (now 2013) I called back and spoke with a supervisor who double checked my social security number. We figured out that they were off by 1 digit. Finally I thought, it will now be reported. She said to allow 30-60 days for it to show on my report. I waited 2 months and still nothing showing on my credit report. I called again to complain but this time I couldn't get passed the first line of customer service. I left voicemails for various supervisors to no avail. Finally, someone from CPS called me back to "sincerely" apologize for all the trouble and to give me a phone number to corporate headquarters. If they were really sorry why couldn't they talk with corporate headquarters to get this fixed? So I then call the number given (888) ******** and to my surprise (at this point no surprise) it goes straight to a generic sounding voicemail box that I'm almost certain nobody checks. So I've had it. Either CPS has the most incompetent individuals in the world or no one in that organization has any power to resolve problems. I'm trying to shop for a new car loan, but I'm missing almost 7 years of good payment history on my report which is really hurting my interest rate. At this point CPS has been paid over $10,000 in interest but has not lived up to their end of the contract.

Desired Settlement: I want the loan reported to the credit bureaus immediately. That's all I want!

Consumer Response: Please find the requested Authorization Release form. I'm hoping my complaint can now be registered with the Consumer Portfolio Services.

Business Response: CPS apologizes for any frustration the customer may have experienced. CPS has submitted an update to the credit reporting agencies to ensure that they are reporting the account for the customer. A copy of the credit reporting update will be mailed to the customer. Please note, CPS cannot control when the credit bureaus reflect the information, but CPS will check to confirm that the information is being reported.

Consumer Response: Better Business Bureau:

I will Accept the business resolution as soon as I receive the letter in the mail that they said was sent. I'm hoping this letter will include the confirmation receipt code used by the Credit agencies that show proof reporting. 

 
Thank you

Regards,

**** ********



8/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am again inquiring as to why there seems to be no rhyme or reason to the way payments are applied to my account. One month there is about a proportionate amount applied to both interest and principal, the Next month barely anything is applied to prinicipal. Then there are 3 months where absolutely nothing is applied toward principal!!! I know this cannot be correct. I've always overpaid in order to pay this down more quickly yet in over 6 months I've only paid the balance down not even $500??? Something is definitely not right here especially when all my payments have been no less than $235 and most are at $250 or above!Please explain what is going on. I hate to complain but I won't be a victim. I'm afraid to make a complaint because I know how nasty and vindictive they can be but it makes no sense that I've paid over $1900 on a $2500 loan and the balance is still $2000.00+. Unless the interest is 2000% - which it is not - the calculations just don't add up. I've had absolutely no missed payments and as I've already mentioned, pay more than the minimum due. I'm afraid to make a complaint for fear of repercussions but something has to be done. I have all of my bank records showing payments, amounts and when CPS deposited the checks into their bank. I've tried contacting them to no avail by email twice and miraculously on the second attempt, my account could not be located in the system even though I'd already been logged in.

Desired Settlement: I would like the balance to be accurately reflected. At this rate i will be paying until I'm 95! There is absolutely no way payments can be made and none of that is applied to the principal. My account should be paid off in just a few months with the amounts I've paid. They said there is no prepayment penalty and that's what I'm trying to do in order to get my title back and be done. Again I've paid over $1900 on a $2500 loan; more than $497 should have been paid towards principal.

Business Response: CPS apologizes for any misunderstanding or frustration the customer may have experienced. In a simple interest loan, the interest is paid first, and what is left is applied to the principal balance. At the beginning of the loan, more goes toward interest, and then at the end, more goes toward principal. CPS wills end the customer a copy of her contract and payment history for her review.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

******* ****


No matter how calculated, there should be SOMETHING going towards the principle each and every month.  There have been several months where absolutely nothing has gone towards the principle!  In addition, I've been paying extra nearly every month since the inception of the loan and NONE of that money has gone towards anything!!!  Any legitimate loan company knows extra goes to pay down the principle, thus reducing the interest.  There is no way to pay this off early, as stated in the contract, if CPS is not applying overage amounts to anything.  Lastly, the amount of interest paid each month makes no sense either.  One month it's $40, the next, it's $120!  That's not a simple interest loan properly calculated either.  Once again, I'm getting severely shafted by this company.  You would have thought I learned my lesson after the first raping I'd received from them.  They came off real nice and sweet, until they get your business, then it's the same rude, unprofessional cretins as before.  Not a single truly nice person at this company.  They obviously train everyone to be rude and conniving thieves!

Business Response: CPS will send a detailed breakdown of how the payments were applied, as well as the amortization table showing how the loan would be paid if payments were made according to the contract.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

******* ****


Once again, I don't need a breakdown.  You send the EXACT same thing that is on the website.  Nothing.  You have yet to answer the original complaint or the fact that you've completely screwed up my account WHICH IS CURRENT and is PAID OVER AND ABOVE THE AMOUNT DUE!  Apparently no one at this company can read or understand clear English.

Business Response: CPS has attempted to call the customer but has been unsuccessful in reaching her. The customer may reach *** at 888-595-1367 for further explanation on her simple interest contract and how her payments have been applied to her account, or for any other questions or concerns.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

******* **** 

 
 
The business has called me 1 time and based upon their previous contacts, I have absolutely no interest in being yelled at or all but cussed out which are the tactics they employ. Absolutely no one from that business has any customer service skills and won't allow you to speak nor do they answer your questions which is evident from them refusing to answer my questions through this complaint. Plus I need written proof for future reference and phone calls don't facilitate that proof.



Business Response: CPS has sent documents showing how the customer’s payments were applied. If the customer does not want CPS to explain the application of the payments, the customer may take the documents to any accountant for an explanation on how simple interest contracts work and why making payments, both early and late, and sometimes for more than what is due, will result in different amounts being applied to principal and interest.

Consumer Response:

"The Customer" does not understand how NO part of payments have been applied to the principal balance.  That has yet to be answered.
 
 
 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

******* ****

7/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Serveral occasions a CSR rep has called my landlord and informing them that I was behind on my truck payments and need them to get ahold of me to call me. This is the second time this has happened and we placed a complaint about the same issue. Also they have contacted my wife at working leaving a message on company voicemail asking her to call in regarding our truck payment. We have aske them 5 times to stop calling my wife at work and it hasn't stopped. Fianlly I received a call from my landlord stating the we are being evicted due to CPS call about my truck payment.

Desired Settlement: I want a written apology and a resoluation to my past due payments or I will contact a attorney to get restitution.

Business Response: CPS apologizes for any unprofessional conduct and frustration the customer may have experienced. CPS has placed a cease and desist on the account so that all future contact will be done in writing.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is the second time I have placed a complaint concerning how CPS conducts business.  Its unprofessional and needs to be stopped.  CPS has casused fininacal heartship with my family.  I have three kids and the stress this company as caused me is down right criminal.  If I had know that CPS conducts business this way I would have never financed my truck through them.  I can accept a apology the first time, but to have this happen a second time is wrong.  I am seeking protection and privacy from this type ofbehavior in the future.  I am sure I'm not the only customer that has had this problem.  I have privacy right and CPS have violated them. 

Business Response: CPS apologizes for any frustration the customer may have experienced. CPS has placed a cease and desist on the account so that all future communication will be done in writing. If the customer has any questions regarding the account, he may reach Martin at 1-888-378-8374. As a gesture of goodwill, CPS has waived the late charges on the account of $456.15.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response is still not acceptable due to in part that CPS cause extreme stress to my wife and I.  CPS is the reason I was asked by my landlord to move plan and simple.  Moving not only caused a huge financial burden on my family but on my job as well.  I had to use vacation time to located a house and move.  This was a unforseen expense that should have been avoided.  I want all my past due payments removed or I will seek leagal action. 


Regards,

**** ****

Business Response: CPS apologizes for any frustration the customer may have experienced. CPS has already waived $456.15 from the acount and, as an additional gesture of goodwill, CPS will bring the account current by moving his delinquent balance to the back of the loan. If the customer would like to have this done to his account he can reach ******* at 9*********** to authorize the change.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ****

7/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have had an auto loan with Consumer Portfolio Services since September 2012. I had some problems the first part of this year (I am the main caregiver for my 80 year old mother, who lives with me.) She has *********'s and broke her heip twice last year. The ********** medication is expensive ($486.00 per month, and her insurance, at the first of the year, did not want to pay for the medication at all (saying in was not in their formulary). I had to pay for this in Jan 2014, Feb 2014, and March 2014. This put me behind on my car payments, and Consumer Portfolio was aware of this. I have also told them on numerous occasions that I cannot talk on the phone while at work. I have a very demanding job. I work in a manufacturing environment, on the producation floor. As a forklift driver, I am resonable for keeping material moving through the plant and getting orders done. They would not call after work or communicate via email. When they did leave a message, they said there were options available to bring the account current. I had made arraingements to make a payment on 05/02/2014 and again on 05/10/2014 and defer the other payment. However, when I called on 04/30/2013, I was told my only option was to pay $199.00 by 7pm that night or the loan would be transferred to another department. Then they could demand the car back, or request a larger payment. I need my vehicle, as I only have the one and I commute 30 miles (one way) to work each day. I feel that they pushed me into this current situation and that is not right.

Desired Settlement: I want the loan returned to the orginal status before this occured. I want any attempts at repossession terminated and I want 2 payments deferred as the representative stated on 04/30/2013.

Business Response: CPS apologizes for any frustration the customer may have experienced. A cease and desist has been placed on the account so that all future contact may be done in writing. Please note, CPS gave the customer a one month extension in April 2013 and December 2013 and a due date change on July 2013. The customer describes his offer to make two payments and receive a one month extension.  The two payments were not made and the account is due for April 10, 2014 and is currently 81 days delinquent.  CPS will honor the offer the
customer a one month extension.  The customer must call CPS and speak with **** at ###-###-#### to make the arrangements and must sign and fax back the necessary paperwork.

7/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I set up an automatic payment via consumerportfolio.com on May, 30 2014 for my June 1 payment in the amount of $154.10. I received a confirmation page via email and website that payment had been scheduled. On June 11, 2014 I noticed that the payment had not yet been extracted from my bank account. I then called Consumer Portfolio Services. The lady I talked to was hard to understand. I did understand that she said I had to make payment that day or I would be charged a late fee. Still unsure of the circumstances surrounding my account I asked to make a payment in a couple of days and the lady hung up on me. I sent a check in the amount of $154.10 which cleared my bank on 06/17/14. In addition to a late fee charge to my account of $15.00, $122.29 was applied to interest and only $31.81 was applied as principal. I believe the late payment was a result of a failure on Consumer Portfolio's end, not mine, and I should not of been charged a late fee or the abundant amount of interest.

Desired Settlement: Remove late fee, overcharge of interest, and $50.00 credit for rude customer service / hassle.

Consumer Response: Please see the attached authorization form.

Consumer Response: Hello, 

 
Can you tell me where to send the release form please? 
 
Thanks,
 
****** ******** 
*** E. ***** St
*********, MI *****

Business Response: CPS apologizes for the frustration the customer may have experienced. The customer states that the payment scheduled for June 1st was not withdrawn from his bank account causing him to be late on his monthly payment. Please note when electing to pay through Speeday, it must indicate the type of frequency of how often the payment will be withdrawn from the bank account. As a gesture of goodwill, CPS will remove the $15.00 late charge fee and waive the $39.56 interest charged from the last payment made. 

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ********

7/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I financed my vehicle in July 2013. I had difficulty making my first payment due to the due date of the loan payments. I have requested mulitple times to have my due date changed to the 22nd of the month to allow me to become current on my account and have been told no. Because I am unable to pay until the end of the month I am always late and end up paying more in interest. The vehicle value is depreciating rapidly but by loan balance is remaining the same.

Desired Settlement: I would like my due date changed to the 22nd of each month and to have the past due payments deferred to the end of the loan to allow me to catch up and pay the loan off faster.

Consumer Response:

Good Morning,

Enclosed is the release form for your review and use.

 

Thank you,

 

****** *********

*******************@hotmail.com

Business Response: CPS apologizes for any frustration the customer may have experienced. The customer is asking for a due date change to the 22nd of each month. Please note, a due date change was made to the account on October 16, 2013, changing it from the 14th of each month to the 1st. Oridinarily, one due date change per the course of the loan may be granted, however, the customer may qualify for a one month extension but would need to call in to discuss and provide the necessary information. Please feel free to call ******* at 888-469-4520.

6/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: CPS bought my Fathers loan from Fireside bank in 2011. My Father purchased the car in Feb 2008 and I took over payments in mid 2009. Once purchased by CPS, we requested a copy of the contract in which we were now under, in January, February, March, April and June of 2012 this request was made. Each time I spoke with the customer service dept, they assured me they would send it right away. The payments on the car were often late, as a way to make up the interest charged I made extra payments toward the balance and asked that after the payment any overage go directly to principle. This was in our fireside contract, and CPS stated they had to "request" it. Over and over I asked for a break down of how that overage was applied and how the interest was calculated. I also referred to it as a validation of debt, concerning their practices. The loan was to mature in April, 2014, at which they request a ballon payment. I made the final payment on March 25, 2014 for $550. Again, they stated I still owed $600. The payment is 537 per month. On that date, and again the first week of April I requested a breakdown on my payments, and how the overages were applied. The customer service acct rep stated there was NO history of payments applied to principle. With an interest rate of 16.99, my goal was to knock down extra interest incurred due to late payments, and instead they simply applied them as "credit" toward the next month. Even when I called them and told them again these should not be credits, they are to knock of the amount of interest they were charging me from principle. They said" that isn't how this loan works" so, I again requested the contract and term of which they are charging me, and again requested the proof of how my payments were applied. I still have not received either. Over 30 requests, still no accounting, neither to myself, or my Father. At this point, they have now reported a 30day late, they are holding the title, but refuse to send me the requested documentation.

Desired Settlement: By my own calculations, since they refused to send me any, I see that they overcharged me 2133 in interest. This is the first step before pursuing legal action. I am requesting the documents, proper verification, adjustments, a removal of the 30 day late and my title.

Business Response: CPS apologizes for any frustration the customer may have experienced. A cease and desist has been placed on the account so that all future contact will be made by mail. A copy of the contract and payment history will be mailed to the customer. As a gesture of goodwill, CPS has waived the remaining balance on the account and will have title mailed to the customer. Please allow 45 days for processing.

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** *******

6/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: CPS is reporting a debt on my credit from 2006. I called and asked that the trade line be removed from my credit because the statue of limited for the state of Delaware on a repo is 6 years. They refused and offered me a settlement on an account that should be removed. I am requesting the trade line be removed from my credit. I file a claim with the Attorney generals office in 2008 and the CPS was advise to consider the account a died account and was instructed no to contact me via mail or phone anymore. The customer of the reps are very rude and I have a hard time talking with them. I am reaching out to bbb to see if you can be an middle man and help me resolve this issue

Desired Settlement: DesiredSettlementID: Other (requires explanation) I am requesting the trade line be removed from my credit.

Consumer Response: Here is the papaer work you requested

Business Response: CPS apologizes for any misunderstanding the customer may have experienced.  CPS placed a cease and desist on the account after the Attorney General complaint.  However, that does not affect credit reporting.  CPS will review what was last reported to the three major credit reporting agencies and if there are any errors, CPS will correct and update the information.  Please note that CPS cannot control when the agencies reflect any updates.  CPS suggests visiting the educational websites provided by the three major credit reporting
agencies to learn more about when and why each agency will delete a tradeline off of a consumer credit report. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *******

6/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have a car loan with Consumer Portfolio Services. When I first got my loan 2 years ago- for application purposes I put my work number on the application But, when the loan was approved I made it crystal clear by contacting them that I could not receive phone calls at my place of business because this could cause me to get fired. I provided them two good contact numbers for me (cell and home phone) I was told at that time that my account was flagged to not receive any calls at my job. Now, throughout my loan Ive received not one but three calls from three different customer service representatives at my job.; one of which was from a man who left a message with one of my co-workers asking me to call him back. Ive informed them AGAIN not to call my job and if they did It again which would be the third time, I would be filing a complaint against them. Now, today May 8, 2014 at 11:00 a.m. a representative named ******** for the THIRD time called me at my job, I told her do she not see where I requested not to be reached at work, She said yes she saw the notes but because I had returned their phone calls she called me at work. I advise her that I would be filing a complaint and regardless, I am not to be reached at work. This is very unprofessional and unacceptable. I cannot and will not lose my job because the employees within Consumer Portfolio cant follow policies and procedures.

Desired Settlement: ONE: I dont want to be called at work again TWO; I want my account credited for my continues Inconvenience. They called me three times, I should be credit three full car payments. THREE: Consumer Portfolio Services need to make it a priority to coach and train their employees on the FDCPA so this doesnt happen again.

Business Response:

Consumer Portfolio Services ("CPS") apologizes for any frustration the customer may have experienced. The customer states there was excessive calls to work phone number. CPS has placed a cease and desist on the account so that all future calls are to the home and cell phone number provided only. Also, as a gesture of goodwill CPS has waived $1,285.29, representing three payments.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****

6/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company threatening action against account when a partial payment was made. Les then a third of amout is still due. Will not post current paid amount to the account until full payment is made. Stated had until 5pm central to have a resolution so they could make a determination, even though I would not be able to speak with my wife before then. Asked for a supervisor/manager/director and was advised no one was available. When calling the telephone number 3 out of 4 times the line answers with a fax tone. Threatening any action is a violation of the Fair Debt Collection Act. Even if partial payment is late, they hound the people on the account from the start of day 1 with multiple calls a day. This is not the first issue I had with this company. My other issue was that they allowed me to change the date of my payments from the 3rd to the 15th but only changed it to the 5th and stated that technically with a 10 day lead time it makes it the 15th. Fought for 2 months with multiple call reps and a few supervisors with getting hung up on.

Desired Settlement: Payments posted to account when payment is made and thorough review of account practices. If these practices do continue then I hold the right to seek legal action.

Consumer Response: Attached is the signed release form. Also in addition to my complaint, before submitting complaint have called the and left message for a manager to call me with no response from the business. My wife has multiple times asked that they do not call me. The loan is for her, so she can have a vehicle, and she is in charge of making these payments. They still decide to call my phone stating to immediately call them about our loan and it is urgent that we contact them that day, especially when the loan is not even 10 days overdue. This can be considered harassment on their part.

Business Response: CPS apologizes for any misunderstanding or frustration the customer may have experienced. The customer stated that a partial payment has not posted to the accoount. A $200 partial payment posted to the account on May 9, 2014 and another partial payment of $100 posted to the account on May 19, 2014. Together, these payments are less than the full payment amount, so the customer is still due for the remainder of the April 15 payment, plus the May 15 payment.

CPS already changed the due date to the 15th of each month. CPS has placed a cease and desist on the account so that all future contact will be made by mail. If the customer has any questions, the may reach ****** **** at 888-378-8374.

5/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ficanace a car withe them starting july 2011. when i made my first payment they stated i could change my payment date i did so one day i notice that my payment ws come on a different date i call a the guy state oh dont worry ms ****** we got you all set up. well he put it to the first of the month which i state to them for over a year that it could never be that date because i have other bills .well they dtate that the guy that chage it that way is no longer with the company and it can not be change . well that have been charge me interest on daily base every since that day. i need that to stop. the second issue i made apayment by check to the account . they stated that the check was return nsf. i check with my bank they have no record the check was every put in my account on came to my account bout yet they charge me areturn check fee. please help i have call themto no prevail.

Desired Settlement: the interst taken off the return check taken off because it was never put in my account

Business Response: CPS apologizes for any frustration the customer may have experienced.  As a gesture of goodwill, CPS will waive the NSF fee and offer a due date change to the 20th
of the month.  The customer is currently due for 1/2/14.  This will move the due date to 1/20/14.  Please note that this is a simple interest contract and interest accrues daily.  As a gesture of goodwill, if the customer calls to accept the due date change, CPS will waive the interest accrued from the 1/2/14-1/20/14. The customer must call in to accept the due date change.  Please contact ****** at ###-###-#### to request the due date change. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

THIS IS A FOLLOW UP TO MY FIRST COMPLAINT#******* MY DUE DATE WAS CHANGE FOR OVER A YEAR AND HALF AND THEY ONLY OFFER ME 18 DAYS OF INTEREST BACK AND THEY DID NOT REVISED ANY OF THE LATE FEES THE CAR WAS 14101 I THINK AND MY CURRENT BALANCE IS 13963 I THINK SOME WHERE AROUND THERE . THE INTEREST IS 8.95 PER DAY.I TALK TO AN ****** SHE STATED. SHE WOULD HAVE TO TALK MANAGEMENT AND CALL ME BACK HAVE NOT HEARD FROM HER.

I RECEIVE 13 LATE FEES I WOULD LIKE FOR CPS TO RE FUND HALF BECAUSE IF MY DATE CHANGE WAS NO FAULT OF MY OWN THEY COULD REFUND ALEAST 6 OF THEM IF NOT ALL.


Regards,

******* ******

Business Response:

The customer has called in and CPS has already changed the due date to the date to the 20th as the customer requested.  As a gesture of goodwill, CPS will waive all of the late fees to date ($307.04).  The customer will have a fresh start.  Please note that the customer will be responsible for paying on the 20th of each month, and late fees will accrue if the customer continues to make delinquent payments.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Thank for all your help really . I JUST HAVE ONE SMALL PROBLEM CPS CALL ME AND STATED THAT I'M ONE MONTH BEHIND . I THINK THEY STATED ON MARCH 6 2014 THAT I WAS STARTING WITH A CLEAN SLATE SO I THINKING MY PAYMENT DUE MARCH 20 . I DONT UNDERSTAND WHAT THEY ARE TALKING ABOUT COULD U PLEASE LOOK IN TO THIS LAST THING FOR ME ******* ****** . Once again thank you.

Regards,

******* ******

Business Response:

 

CPS received this complaint and waived the NSF fee and offered a due date change to the date requested by the customer so that the customer was due for 1/20/14 instead of 1/2/14. CPS waived the interest for the customer that would have accrued during that time period.  On 3/6/14 CPS waived all late fees on the account to date. CPS stated that this would give the customer a fresh start. The fresh start was that all late fees were waived to that date. She is due for 3/20/14. It is now 4/10/14 so there will be more late fees because the customer did not pay by the 20th, which was the due date that she requested.

 

 

***** ***** – Assistant Vice President / Corporate Counsel

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  



Regards,

******* ******



5/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We have had our vehicle since January of 2013. With that, we had trouble making the first payment or two which immediately placed us behind, but started paying more each month in hopes to try and catch up. I have spoke with several people in customer service in hopes to try and have a deferment done so that I am not paying additional fees each month as our payment is the first of the month. I have also tried to have the date changed to the 20th of each month as this is my middle check and per our account history the best time for me to make payment. Each month that goes by I am paying more towards interest than towards principle due to CPS not allowing us to catch up which makes me believe that they are stealing money from me.

Desired Settlement: All I want is that CPS move my payment date to the 20th of each month so that I can be on time instead of always playing catch up. As seen in my payment history I have been paying more than my set monthly payment which should show my determination to get this account straight.

Business Response: CPS apologizes for any frustration the customer may have experienced. The customer is requesting a due date change to the 20th of each month. Please note, a due date change was previously given to the customer on May 2013 to have it changed to the 2nd of each month. That due date change was previously given to the customer on May 2013 to have it changed to the 2nd of each month. That due date change moved the May 8 due date to June 6 and gave the customer an additional 25 days to make the payment. Ordinarily, one due date change per the life of the loan is allowed. As a gesture of goodwill, CPS is willing to move the due date a second time to the 20th of each month and this will make the customer due for May 20, 2014. Alternatively, the collections department can assist with a one month extension, making the the next payment due on June 2, 2014 and allowing the customer to be 2 weeks early if he paid with his mid-month check on 5/15/2014. If the customer continues thereafter to pay with is mid-month check, he will pay 2 weeks early and always have a current account. If the customer would like either the due date change or the extension, please contact supervisor ****** at 888-503-9957.

5/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After initially financing a vehicle through another company, Consumer Portfolio Services took over my loan. I have continued to make my monthly payments to them as outlined by my original contract with Fireside. It is nearing the end of my loan and now Consumer Portfolio Services insists that I owe them an additional financing fee not outlined in my original contract. After noticing that when my loan matures my balance would not be zero I contacted Consumer Portfolio Services. I asked C.P.S. to send me a record of payments and explanation of the additional amount at the end of my loan. C.P.S. said they would send a copy of payments received and an explanation of the balance at loan maturity. After not receiving the paperwork I contacted C.P.S. and requested the information again. The employee insisted that it had been mailed and said that they could not send another copy. After noticing that several other people have noticed this additional amount at the end of their loan and complained, the refusal to provide an explanation of the amount they insisted I owe seemed all the more strange. I phoned C.P.S. again and was met with the same response, that they had mailed the records and would not be able to mail them again. I am not sure if the problems with providing an explanation of balances on my contract are malicious or simply a problem that developed after purchasing my contract from Fireside, either way I am not behind on my payments and can plainly see that upon my loan maturation date I do not owe C.P.S. any more money. I am requesting an investigation into C.P.S. regarding this trend toward insisting their customers have a balance at the end of their loan, in some cases going so far as to hold titles to vehicles or even attempt repossessions over this fictitious balance. Thank you for any assistance,**** *********

Desired Settlement: I would like for C.P.S. to honor my contract with Fireside.

Business Response: Consumer Portfolio Services, Inc. (“CPS”) apologizes for any frustration the customer may have experienced. The customer states that CPS is asking for an additional fee after the maturity date.  CPS  has not added an additional financing fee.  The reason that there may still be a balance when the loan matures is that the loan was not paid as agreed in the original contract.  The customer has been delinquent 57 times on 68 payments made (including 12 times 30-59 days delinquent and 1 time over 90 days delinquent) and has had one returned check.  The customer has also had 3 extensions during the life of the loan.  As a gesture of goodwill CPS will waive the late fees as of 3/19/14 ($286.64).  Please note that the account will mature 6/1/14 and the balance of the account will be due at that time.

The customer also states that he did not receive his payment history.  CPS is happy to send another copy to the customer and will send it to the address provided in this BBB complaint.  If the customer has any additional questions, please feel free to contact *** ******* at ************.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have sent an email to S.***** with all attachments i am missing several payments that total 2120.69 would like applied back to my account thank you


According  to cps payment history on 4/21/08 and 4/25/08 i had a payment  reverse that is not the 
case on 4/28/08 i made a payment of 530.00 that does not reflect on my payment history cps records 
also does not  reflect my 9/20/2011 payment when originally asked cps about  this missing payment 
in Oct 2011was told it would be credited  to my account since then have spoke with them  on 
numerous occasions about  these missing payments was told oh that happen to a lot of people that is 
why we gave you an extension i do not want an extension i want my payments applied to my account  
in 08/2011 i received an extension  when asked why i was being told i was behind  when according to their records i was paid 
up until august i was told because i had a check return  however my bank statement shows no 
returned check ample money in account  to cover check if it were to be received by account   
however it also shows a withdrawal for that day to western union  it as ioften did there is also 
some questions  to two western union  payments i made one on 05/23/2008  & 06/09/2008 how do 
western union  payments reverse? cps also replied  to you that that i have been 90 days past 
according to their records that is not the case i think their business ethics need to change. When 
trying  to contact  cps about  this audit it took five days to finally speak with someone only 
after i called my eighth and final time and demanded to speak with someone to try to resolve this 
matter i spoke with ******
and was told they will not  apply  those payments to my account she mentioned speaking to the legal 
dept i have sent three letters to the legal dept. and still no answer or change when askd for the 
legal dept information so i can again try to resole this issue with then was told she is not 
allowed to give this info out in closing my missing payments total2120.69 and I would like those 
applied  to my account  and them  to not do this to anyone else. Enclosed is bank statements.
Regards,

**** *********

 

Business Response: CPS purchased the account from Fireside in 2011. CPS has no record of a 9/20/2011 payment and the bank records the customer provided do not reflect September 2011.   CPS did not agree to credit a "missing" payment.  There are two debtors on the account. CPS granted an extension at the request of the co-signer.

3/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company repossessed my vehicle with a pay off amount of 3500 left and last payment was less than 30 days ago. No communication regarding this and when i asked them they told me they communicated with me telling me that if I did not make a balloon payment they would pick it up. I spoke to them in December, and October of 2013 when the vehicle was at the end of contract and told them I could not pay the whole amount and they told me to continue to make the monthly payments, there was no mention that it would be repossessed if I did not pay in full. Now they have my car, my belongings and want more money than before to pay it off. This is fraud in my eyes, I have communicated with them several times, I have been late in the past by several days and they never came to get it, but now that I am about to own it, and it is worth more than i owe, they come get it, so they can make more money!! I have now a payment of 350 for repo fees and storage fees, never mind the lump sum payment. I do not believe I should have to pay the repo fee or storage fee.

Desired Settlement: I do not believe I should have to pay the storage fee or repo fee since I have continued payments as I told them and they told me to do since October, since I could not afford the lump sum. I was never advised that they could come get it and considered it late since October, I have never in my life paid off a car and had no idea about any of this and if the company that holds all the cards does not tell me that is sneaky and for them to just keep collecting. really not good!

Business Response: CPS apologizes for any frustration the customer may have experienced. A review of the account shows that the issue has been resolved and the account paid in full. Title has been ordered. Please allow up to 45 days for title to be processed.

2/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a car in August. I have made all of my payments on time. In November some of my payments were reversed from my payment history. The statement showed me as being behind. I called and spoke with a person named Rutledge. He told me that I bounced the checks. I assured him that I had not because there was over a 1000 dollars in the account. He told me to fax him my bank statements and there would be an audit. I did. I called Rutledge back a week later. He stated the audit found that it was accurate and I bounced the checks. I said that the payments came out of my account and that I had proven this. I was going to report theft if they did not either return my money or post the payments. He connected me with ******* ********. She said that she did not have my faxed bank statements, so I emailed another copy to her. A week later I call and asked why my payments still were not posted. She said that they must have mistakenly taken the payments from my account and sent them to the dealership. She wanted me to go to the dealership and complain to them. I said no. The checks were made out to Consumer Portfolio and that it is their responsibility to post them. I am missing over 900 dollars from my checking account that was paid too Consumer Portfolio that they will not account for.

Desired Settlement: I want the payments that I have made to either be posted to my account on the exact dates that they came out of my bank account or I want my money refunded to my bank account. They owe me over 900 dollars or credit for payments made.

Business Response:

Consumer Portfolio Services ("CPS") apologizes for any frustration the customer may have experienced. CPS has reviewed the account and shows that all three payments have posted to the customer's account and is currently due for the month of February. If the customer has any questions, please contact ***** ***** at ###-###-####.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[CPS did not remove the payment reversals from my account history. It still looks like I wrote them two bad checks. I have never written them a check that has been bad. While my account is now showing current till Feb as it should, the principle is not being posted to the account. I am about to send my 5th payment and hardly any of my principle has been posted. In 5 payments there has only been a little over 200 dollars posted. This is on a 5 year loan for 17417.00 at 475.61 per month]

Regards,

**** **************



Business Response: CPS apologizes for any frustration the customer may have experienced.  Please note that all five payments have been applied to the account (9/06/13, 10/29/13, 12/3/13, 1/3/14, 1/31/14).  If the customer has any additional questions or believes that she has made more than 5 payments, please contact supervisor ****** ****** at ###-###-####.


2/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern at the BBB, I purchased my car which is a Toyota Camry in march 2008. my contract gave me 5yrs. to pay for it. I finished paying for it in the month of September 2013. than when I asked them when do I get my pink slip they told me that I owed for late fees for the tune of $3,500.00. so I can get my title to the car until that was paid. so I have been paying $550.10 since starting my late fees in October 2013 until now and for 4mos. I have already paid $1,500 of that late fee, so what I need to know is how much was those late fees. why would, or could it be that much. I just don't understand, I know that I wasn't late every single month I am still paying the same amount that I was paying before I owned this car. what I don't understand is why do I owe for a late fee, or if I did than why wasn't it taken out when I was paying my car notes. the place that I had actually purchased my car was with Golden State Mitsubishi Suzuki, they went out of business and I got a notice that I have to finish paying for my car threw Consumers Portfolio Inc. They are always threating me that they are going to cut my car off. They have a device in the car that could turn it off whenever they please, on Dec. 29th 2013 Consumers Portfolio was going to do exactly that. Thank God they didn't. That would have been not good for me because I work without transportation how will I get to work, and I have a sick child to take care of. now I want be able to answer my phone any time after 4:00pm maybe 4:15 would be good for me or email me. or u can call my mother and leave a number and a message with her. her name is ******* number: ###-###-####!! Thank u, very much, ***** ****!!

Desired Settlement: I would like to get a refund of $3.000 back. this is what I believe that Consumers Portfolio Inc. owe me back. Thank u again very much, ***** ****

Business Response: CPS apologizes for any frustration or misunderstanding the customer may have experienced. Please note that the customer was delinquent 46 times over the life of the loan (5 times more than 30 days delinquent). However, as a gesture of goodwill, CPS will mark the account as paid in full and order title to the customer. Please allow up to 45 days for processing.
   
 


 






2/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ive been paying these people for two years on a 6000 dollar car loan and my payoff amount is still 5500 dollars this cant b legal i pay 250 a month for a old car with over a hundred thousand miles. they shouldnt be able to do this they shouldnt even be in business theyre robbing everybody

Desired Settlement: i want the thousands of dollars ive givin them to be put toward my debt and i dont want to pay them anymor this is ridiculous

Business Response: CPS apologizes for any frustration the customer may have experienced. The customer has a simple interest loan. Please note that the account was opened only 19 months ago, 17 payments have been made, and the loan does not mature until 8/11/14.  CPS will audit the account and send the customer a copy of his contract and payment history for his review.

2/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had previously had a car loan through CPS for nearly 4 years that had an automatic payment that came out the 2nd of each month. On January 29th I called to cancel this auto payment for several reasons. On 2/2/14 this payment came out anyways. I called and spoke to 3 different customer service reps on 2/3/14 telling them the situation and requesting immediate refund of money into my banking account. I faxed them bank statements and was waiting for a call back from Supervisor which I never got even after leaving a voicemail. I then called back again on 2/4 and asked again and told my story again and faxed my bank statements AGAIN. ... again after talking to 2 different people this time I was told it would be processed by the end of the day and take up to 7 days to get back into my account. When I called back today on 2/10 to confirm the process had been taken care of I was told my refund wouldn't be released until 2/24/14 ... I need my money back and can't afford to wait for $340.00 that was taken out of my account that wasn't supposed to have been ... again I have left another voicemail with another supervisor and continue to wait for that call. I am so frustrated and don't understand why the refund isn't more immediate and no one can answer my question why it was taken out in the first place when I clearly canceled auto-pay.

Desired Settlement: I would like the $340.00 into my account ASAP ... I would also like the consideration of interest. If this was a pay day loan that i now might have to go get since i don't have money in my account to cover my other bills there would be a high interest rate that i was expected to pay back .. yet CPS can take and keep my money and i have NO SAY??!! How is this fair!!!

Business Response: CPS apologizes for any frustration the customer may have experienced. CPS will return the payment promptly. If you have any questions please call our customer service at ###-###-####.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution however is being solved is still frustrating for having to wait nearly a month.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

To have canceled an auto-pay in the proper amount of time, then have it taken out regardless of the cancelation, and then being told different things by several different people to find the end result of not getting paid back until nearly a month after the canceled payment comes out anyways..... very frustrating.

Regards,

***** ********

2/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: c p s financed a car for me from kingdome chevy for 17,100.00 kingdome couldnt get a title for the car for 5 months I paid 4 payments of 443.55 to c p s so kingdome told me to bring the car back an they would return c p s money back so c p s also charged them 830.73 interest all together c p s was paid 17,813.67 plus my 4payments of 443.55 an now c p s dont want to give me my payments back total 1776.00 back. ever body is to be made whole as if there was no loan but c p s refuse to pay me I think some body at c p s took my money for ther self

Desired Settlement: all my money back 1776.00

Business Response: CPS apologizes for any frustration the customer may have experienced.  Please note that the customer made the agreed payments while he was actually possession of the vehicle from May to August 2013.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

***** ******

right I  HAD the car but it didnt do me any good when Iam not able to drive the car without license plates because theres no title work for this car. you know If I new that cps was going to do this I would have kept this car until I got all my money back kingchevy gave you your money back an then some

Business Response:

Again, CPS apologizes for any frustration the customer may have experienced.  The customer made payments while in possession of the vehicle, which reduced the payoff of the vehicle.  The dealer has since repurchased the contract.  Please direct any remaining questions to the dealer.

2/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failure to deliver auto title after final payment was accepted; restrictive endorsement on payoff check clearly noted. No auto title; bad credit. CPS continues to withhold title to vehicle after check #**** in amount of $345.00 with notice "paid in "full" (Date Jan. 25, 2013) was accepted. (2006 Chrysler Sebring) Historically, CPS sent payment coupons after claimed due date, unnecessary late fees.

Desired Settlement: Auto title in claimant's name; removal of credit blemish on claimant's rating.

Business Response: CPS apologizes for any frustration the customer may have experienced. A review of the account shows a paper title was mailed to the customer on December 30, 2013 to the address on file of **** ******** **** ********** ** ****** In the case that the customer has not received title, CPS has mailed a lien release to the customer. It the customer has any questions regarding title, he may reach the Title Supervisor, ***** ***** at ###-###-####.   

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *******

2/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Have received several calls today from this company. When I called back I was bounced around to multiple departments. When I finally talked with a representative I explained that my payment has been late for awhile due to one of my children being sick and undergoing medical testing for the past several months. I told the representative when could make the next payment. I was advised to "exhaust all other options for funds" and that I needed to speak to yet another person that was not available and that person was the ultimate decision maker on the account. While it hasn't been easy and it has been late, I have always made the payment.The agent I spoke with told me that if I make another payment they would defer the payment that was late. I was not calling in for a deferment - I was just making payment arrangements and explaining that end of January/Early February my payments would be able to be on-time each month. Since our health flex accounts reset and our tax refund will help get everything we were behind on caught up.I was very frustrated because it is not easy to get to a responsive person there and everyone just passes you along and refuses to work with you or give you answers. Customer service and communication is very poor with this company.

Desired Settlement: Would like to know the arrangement is set and I don't have to worry about my car being repossessed. I would think that a business would want to work with their customers and make it easy to talk to the correct person and get everything set up without threats and uncertainty.

Business Response: Consumer Portfolio Services ("CPS") apologizes for any misunderstanding or frustration the customer may have experienced. The customer's complaint states that she would like CPS reps to assist her by making payment arrangements. Please note, in an attempt to assist with the customer, CPS offered a deferment on her account. CPS offers deferments in an attempt to assist customers with financial hardships. After further review, it appears that the customer has made payment arrangements with a CPS representative as it has been noted in the customers account. If she has additional questions, she can contact our Customer Service department at ###-###-####.

2/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had a payment returned from the CPS, Inc. stating "the merchant was unable to locate your account." I called immediately when I received the notice from my bank. They advised me to fax over the letter, which I did the same day. As soon as the funds were re-deposited, I resent the payment. On my next bill, I was assessed a late fee due to that payment. I called on 11/25 reviewed the information with the associate and was told it would be removed. My statement I just received again has this late fee. I called, they said they never received the fax; which I find suspect because they had it when I called on 11/25. Asked me to email this time; the last time they told me that it couldn't be emailed. They were rude and treated me like a collection call and not a consumer who pays her bills.

Desired Settlement: I want the $15.00 late fee that is assessed to my account removed and if their was anything posted to credit reporting agencies, I want that removed as well.

Business Response:

Consumer Portfolio Services ("CPS") apologizes for any frustration the customer may have experienced. A review of the account shows that the customer has settled the account in full. If the customer has any questions, please contact our customer service at ###-###-####.

1/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On October 31, 2013 I had attempted to make arrangements to make a payment on my account for my next pay date which was refused. I then thought arrangements had been made to make two payments on November 21, 2013. However, on November 16, 2013, at a big suprise to me, my truck was repossed. This had created a serious burden on me since I am a single parent with one vehicle and small children to transport to and from school.I have attempted to work with the company but have been told I will have to pay the whole loan before I can get my only means of transportation back. I am willing to make the payments to bring the loan current but do not feel they are being fare in insisting I pay the repossession fees since there is a recording on October 31, 2013 showing I thought arrangements had been made on the payments. I need to get my truck back as soon as possible so I will be able to get to work to provide for my family and pay my bills.

Desired Settlement: I would like to get my truck back with making the payments due and not be responsible for the repossession fees since I do not feel this was my doing. I sincerely thought arrangements had been made concerning the payments. I am not trying to dodge my payments, as I said, I am a single parent having some difficulties right now and doing the best I can. Any assistance in this matter would be greatly appreciated.

Business Response: CPS apologizes for any frustrations the customer may have
experienced. After further review of the customer’s account, CPS determined
that the customer failed to follow-up with her promise to pay for November 7th.
CPS attempted to contact the customer prior to processing the repossession but
was unable to get  hold of the customer. Please note, at the time of
repossession, the customer’s account was 106 days delinquent. During the life
of the loan CPS made several attempts to work with the customer to no avail.

In the complaint, the customer expresses that she would like
to reinstate her loan. As a gesture of goodwill, CPS will allow reinstatement
of the loan if the customer can meet the requirements of the reinstatement.
Please have the customer contact CPS representative, ****** ********* at ***** ******** in order to go over the requirements of reinstatement and make
arrangements.

1/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have a major issue with Consumer Portfolio Services. There have been 3 hard inquiries on my Experian Equifax and Tranunion credit reports all of which are unauthorized. I have sent letters asking CPS to contact the Credit reporting agencies and request the removal of all 3 inquiries. I am contacting the better business bureau for help with this. here is a list of the inquires: Experian 1/23/13 Equifax 1/23/13 TransUnion 11/15/12

Desired Settlement: I want Consumer Portfolio Services to contact Transunion Experian Equifax and request that these inquires be removed from my credit report.I would also like a written response from CPSmy address***** ************** **** ********** ******* *****

Business Response: The credit inquiries resulted from credit applications to two dealerships, **** ***** Toyota Scion and ******* Ford.

1/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Was furloughed as a government employee in Oct/Nov 2013. Was making payments by recurring drafts biweekly. I stopped the recurring payments in October and was told that due to my payments being more than the monthly amount, a payment would not be due until December 1, 2013.In error, I resumed the recurring payments at the end of November with a payment due to be debited from my account on the first Friday of the month. Upon review of my bank statement, I noticed that this payment was not debited from my account. I accessed my online account and found that I was charged a "return check fee" as well as a late fee. As I work every day, I also found that this company called my home at 15 minute intervals at least 3 days per week.I went onto my CPS online account to ensure banking/routing numbers were correct. I also sent several emails asking why the website indicated my banking/routing information could not be used. I have no other account and I will not make payments via Western Union as the fees are excessively high. I have yet to receive an email (as I requested) from CPS explaining why my payment has not been placed on my account. I find this to be a deceptive practice to charge additional fees on a high interest loan.

Desired Settlement: Refund ALL negative charges in the month of December 2013 AND credit my load ONE additional payment.

Business Response: CPS has reviewed the account. CPS has placed a cease and desist on the account so that all further communication will be in writing. As a gesture of goodwill, CPS has already reversed the fees from the returned check and the additional interest due to the late payment. Currently, the account is not set up for recurring payments. If the customer would like to to reinstate the recurring payments, please contact ****** ******** at ###-###-####. If the customer has any other additional questions, please contact our customer service at ###-###-####.

1/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My sister, ******** ********** died in August 2011. At that time she had a car note which I decided to take over the payments. When I contacted CPS, I informed them of her passing. They advised me that I can keep making the payment on her behalf and the car would be paid off in Oct 2013. After paying off the balance, I am now being informed that there is an additional $735 owed due to an deferment that occurred early in 2011. So I made arrangements to pay this amount but I asked the payment to be lowered each month. They agreed however I received a letter on December 2 that they reported to the credit bureau. I called to dispute it but was told that there is nothing they can do. My complaint is, after paying on this for over a year, why was I not informed that there is an additional money owed. Additional payments could have been added to the car note each month to pay the balance. The to add more insult - they reported to a credit bureau for a person that is deceased.

Desired Settlement: I would like this black mark to be removed from ******** ********** credit report. I would also like for the company to implement a policy for these types of situations in the future. It is very upsetting to receive such a letter.

Business Response: CPS apologizes for any frustration the customer may have experienced. As a gesture of goodwill, CPS will waive the remaining balance on the account. Please confirm the address where title should be sent and then allow 45 days for processing.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  However I do have one slight problem. I have already paid $500.00 on the balance of $750.00. The last and final payment is due on 01/20/2014. By waiving the payment, does this mean I dont pay the last payment or will I be reimburse for the 2 months I already paid. I need clarification. Also she has a device on the vehicle that needs to be removed. If the payment is going to be waived, the device also need to be removed because her car is paid in full. I would need an answer right away. I will wait for the business to perform this action and, when it does soon, I will consider this complaint resolved.

Regards,

**** ****

12/5/2013 Problems with Product/Service
11/28/2013 Problems with Product/Service
11/18/2013 Problems with Product/Service
11/12/2013 Billing/Collection Issues
11/1/2013 Problems with Product/Service
10/5/2013 Problems with Product/Service
10/3/2013 Billing/Collection Issues

Customer Review(s)

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Customer Reviews Summary

11 Customer Reviews on Consumer Portfolio Services Inc
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