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BBB Accredited Business since

Marrokal Design & Remodeling

Additional Locations

Phone: (619) 441-9300 Fax: (619) 588-5917 9474 Kearny Villa Rd #205, San Diego, CA 92126 http://www.marrokal.com

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Description

This company offers design-build services including complete interior and exterior renovations, kitchen remodels, bathroom and master bedroom remodels, family rooms, second story additions, and all-season outdoor rooms.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marrokal Design & Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Marrokal Design & Remodeling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Marrokal Design & Remodeling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 01, 1984 Business started: 07/18/1980 in CA Business incorporated: 09/08/1989 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 593914.

Type of Entity

Corporation

Business Management
Mr. Gary Marrokal, CEO Ms. Lori D Bryan, VP / COO
Contact Information
Customer Contact: Ms. Lori D Bryan, VP / COO
Principal: Mr. Gary Marrokal, CEO
Number of Employees

21

Business Category

Construction & Remodeling Services Home Improvements - Additions Contractor - General Green Builder Bathroom Remodeling Kitchen Remodeling Remodeling Services Kitchen & Bath - Design & Remodeling Construction Estimates Contractors - General Home Improvements

Alternate Business Names
Marrokal Construction Company
BBB Program Participation

BBB Yellow Pages

Industry Tips
Contractors

Additional Locations

  • 9474 Kearny Villa Rd #205

    San Diego, CA 92126

  • 9842 River St

    Lakeside, CA 92040 (619) 441-9300

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

Discount CouponsX

Discount Coupons for Marrokal Design & Remodeling

DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT: Complimentary Seminars. Being your questions and meet the designers. Visit marrokal.com to RSVP. 

This company offers full service design build home remodeling.

To receive this discount, contact 619-441-9300 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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Complaint Detail(s)

3/19/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I payed Marrokal $1,800.00 to get a written quote and design to have a portion of my house remodeled. I worked with **** ********* at Marrokal on the design along with the architect/designer. Since that time I have requested to get a written quote for several proposed construction options. I have asked for the quote from **** via phone and email numerous times. **** has essentially refused to provide me a written quote even though I have asked several times on the phone and email. i essentially paid $1,800 for nothing. I have gotten no quote or final design.I want a refund of my money since they did not hold up their end of the contract. ***** ********

Desired Settlement: I want a refund of my money since they did not hold up their end of the contract.

Business Response:

I wish that Mr. ******** would have contacted our office for resolution, but this is the first that I have heard of his issue. Our process obviously did not align with Mr. ********'s expectations.

This company was built on doing the right thing, therefore we will issue a refund check in the amount of $1800.00 today as requested.  I will forward a copy of the check to the BBB as well for your records.

We wish him the best on his project.

**** *****

VP/COO