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BBB Accredited Business since

Direct Home Energy Solutions

Phone: (714) 559-4649 Fax: (714) 632-8825 View Additional Phone Numbers 3164 E La Palma #P, Anaheim, CA 92806 View Additional Email Addresses http://www.directgogreen.com


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Description

This company offers general contracting services, including windows, siding, HVAC, and walk-in bathtubs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Direct Home Energy Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Direct Home Energy Solutions include:

  • Length of time business has been operating

Factors that raised the rating for Direct Home Energy Solutions include:

  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Direct Home Energy Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 29, 2013 Business started: 05/10/2013 in CA Business incorporated 05/10/2013 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 985723.

Type of Entity

Corporation

Business Management
Mr. Gregory Friend, RMO Mr. Michael Lumary, CEO/President Mr. Ethan Sundilson, Client Services/Web Administrator
Contact Information
Principal: Mr. Gregory Friend, RMO
Principal: Mr. Michael Lumary, CEO/President
Customer Contact: Mr. Ethan Sundilson, Client Services/Web Administrator
Related Businesses
PowerStar Home Energy Solutions
Number of Employees

8

Business Category

Construction & Remodeling Services Home Improvements

Industry Tips
Contractors

Additional Locations

  • 3164 E La Palma #P

    Anaheim, CA 92806 (800) 757-1869 (714) 559-4649

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: co. does not scrub phone lists makes illegal telemarketing calls won't stop calling

Business Response: Dear *****,

I appologize, if you are on the do not call list and we called you. At Direct Home Energy Solutions we do scrub our phone list against the national do not call directory every 30 days as required by law.  Occasionally, a number falls through our checks of our phone lists.  We are always constantly striving to lessen these occurances. Direct home energy solutions prides itself that our work is second to none and that our customers are very happy after work is completed. Anyways, I have removed your number from all of our databases and if you still receive calls please contact us at ************.

Thank you,

***** *********
Client Services