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BBB Accredited Business since
Lido Consignment Gallery
Phone: (949) 650-7793 2700 W Coast Hwy #100, Newport Beach, CA 92663
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This company offers consignment and used furniture.
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A BBB Accredited Business since
BBB has determined that Lido Consignment Gallery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation
4244 S Market Ct #D, Sacramento CA 95834
Phone Number: 916-999-2041
Fax Number: 916-921-7279
The number is 166172.
Type of Entity
Business ManagementMs. Susan Landon, Owner
Number of Employees
Consignment Service - Furniture Consignment Service Furniture - Used
2700 W Coast Hwy #100
Newport Beach, CA 92663 Directions
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I brought in my parents antique etching in an ornate gold 28" x32" frame and it was accepted and valued at $500.00 by ****. He was really nice. After the initial consignment period, I called to find out the status of the picture. I was told they were going over the Christmas sales and I would be called back. That didn't happen.In January, I called again and didn't get a definite answer but was told I would be called back. That didn't happen.In February, I went by to see if the picture sold or pick it up. The employees didn't know where it was and said I could look around to see if I could find it! After 20 minutes I couldn't find it and asked it they could check with **** to see what was going on.In the beginning of March I called and was told that they had the picture and I could pick it up.I went by to pick up the picture and was horrified. The b****m corner of the frame was badly chipped - not they way it came in. When I asked what happened there was an IMMEDIATE "We're not responsible for any damage."I was told it was hanging on the wall and nobody knew what happened. Did it fall when they took it down, or did it just get chipped when it was stacked up against other pictures? So what now? I reviewed my Consignment Policy Agreement and it says that "LCG is unable to insure the property against theft or damage. However LCG will take all necessary precautions to ensure the safety of each item." I didn't read anywhere that they weren't responsible for damage - just unable to insure it against damage. Really. If they took the necessary precautions, it would look they way it did when I brought it in.
Desired Settlement: Repair chipped frame or pay for a reputable company to do the work.
Business Response: We are very sorry that her piece of art was damaged..we have over 1,000 customers a week in the store. We were unaware that the frame had been damaged until it was located in are 20,000 sq. Ft. Store. We believe a customer damaged it and did not tell us. Had we seen it happen we would have charged the customer for the damage.. Are consignment agreement makes it very clear that we are not responsible for any damage and the consigners home insurance is in place to cover it. We are unable to insure consigners items as we are not the owners of the items. We are brokers of the items we consign. In 15 years we have never had an items damaged and rely on are customers to be honest when something has been damaged by them. We take every precaution to watch what is going on in the store but we did not see this happen.
Better Business Bureau:
To suggest that the owner file a claim with their own insurance company sounds as unethical as they appear to be! FYI: Riders for coverage for decorator items (as they are not covered by standard homeowners insurance policies) are generally more expensive than the items and not recommended.
Footnote: A phone call to ANY of the "Home Consignment Centers" listed online will confirm that accidental damage to items is handled with fair compensation- not ignored. I should have read **** first - 2 stars!
Better Business Bureau,
**** called at the end of her consignment agreement and was told there were no sales on her 2 items. At the time **** called to ask about her piece it could have been sold for best offer per contract (see enclosed contract). Yes **** was told to look around (while the sales staff assisted) for her piece of art as we have thousands of pieces located throughout the showroom. **** had consigned the piece and was not in the showroom the day she came in to pick it up (after the contract had expired). **** then located it and called her to have her pick it up. If she would like to bring the frame in to be repaired we will do so.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Please advise person to contact and what days and hours they are in the store.
Customer Reviews Summary