Phone: (877) 235-6628 Fax: (866) 640-5851 14712 Franklin Ave #F, Tustin, CA 92780 ! BBB Business Review on Nextwarehouse Inc is being Updated by BBB!
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This company offers electronic equipment sales.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
14712 Franklin Ave #F
Tustin, CA 92780 (877) 235-6628 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|8/29/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I am writing to file a complaint about my recent RMA experience with NextWarehouse.First, one of the items (item#1216005, price $88.18) for my order #********* arrived DOA. As a result, I filed a RMA and placed another order (#*********) for the same item.Second, NextWarehouse took the longest time (more than 10 business days) to process my RMA. USPS tracking# ********************** shows the RMA/defective item was received by NextWarehouse at 10am on 1/2, but I did not receive any refund until 1/16 night. If 1/2 is the first business day, then 10/16 is the eleventh business day.Third, the refund was processed incorrectly because the amount issued, $83.21, is less than the item price. It seems NextWarehouse took the liberty to deduct the credit used in my order from the item price.That is outrageous, because the item only represents a tiny portion of the total ($574.01) of the whole order. If they want to consider the credit, it should be prorated (4.97 x 88.18 / 574.01).Nonetheless, I don't agree that the refund of a DOA item should be reduced at all, because this is not an error on my part, and I already bear the cost for return shipping of a DOA item, and the amount of credit that they reduced from my refund is not added back to my account (even if they do, this store credit has no cash value to me, and as a result, this DOA issue is unfair to me if the item price is not completely refunded).
Desired Settlement: I would like to request a complete refund of the item price - i.e. an additional $4.97 of refund.
From: F***** **** <*********************>
Date: Fri, Jan 31, 2014 at 10:21 AM
Subject: complaint #*******
Thank you for your help, the business has resolved the matter with me. (Not sure why they didn’t respond to you) Therefore, you may close complaint #*******.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|11/13/2013||Problems with Product/Service|