BBB Accredited Business since
Phone: (619) 225-7882 Fax: (619) 523-3862 Operating Worldwide with Datacenters in San Diego, New York City and London, San Diego, CA 92107
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers managed network services to businesses of all sizes. Including virtual servers & desktops, offsite backup, streaming media, two-factor authentication and more.
Request a Quote
A BBB Accredited Business since
BBB has determined that Commercial Network Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Commercial Network Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Barry Bahrami, General Manager / Owner
Number of Employees
Computers - Networks Internet Services
Method(s) of PaymentMasterCard, Visa, American Express, Paypal, Money Bookers (skrill) and wire transfer.
Refund and Exchange Policy30 day MBG and a 100% uptime guarantee.
Industry TipsTech Support Scam
Operating Worldwide with Datacenters in San Diego, New York City and London
San Diego, CA 92107 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I rented a virtual server from Commercial Network Solutions (CNS) for using in trading. The server contained my custom code and data. I missed a payment and received a notice my service would be suspended. As an IT professional, this to me meant that the VM would no longer run but could be restarted after making payment. When I contacted CNS to pay the invoice and restart my service, they stated the server had been terminated and the data was unrecoverable. Nowhere in the automated communications I received said that my service would be terminated and that the virtual server and all my data would be destroyed.
Desired Settlement: I would like to see two things happen. First, I would like my files returned to me from backups done while the my VM was in operation. Second, I would like CNS to improve the language in their automated messages to clearly state that the virtual server would cease to exist and all customer data within would be lost.
I am sorry your subscription has been terminated.
Our records show your subscription expired on 10/27. We sent you notifications of the non-payment on 10/28, 10/30 and 10/31. We did not hear back from you and so the subscription was suspended on 11/2 and we sent you another notification at that time. We still did not hear back from you and the subscription was terminated on/around 11/12. This is standard operating procedure.
When a VM is terminated, the data is forever deleted. It is not possible to recover the VM. However, the data in the CNS VM Backup is generally retained much longer (it is periodically purged of old data). I show you utilized the free CNS VM Backup. The last update was on 9/10/2014. This data is encrypted and CNS cannot recover it without your backup password.
In order to recover the data, you must re-subscribe (use the "add new service" link in your client area). After your VM is online, please open a support ticket and explain that you need to recover data from the VM Backup of an older subscription, and that I have confirmed we have data online.
Please understand we cannot guarantee this is the data you are looking for. This is the backup set you created and CNS cannot review it. It must be restored from inside a VM using the encryption password you setup.
CNS CAN NOT GUARANTEE THE VMBACKUP DATA WILL REMAIN ON OUR SERVERS. We have no responsibility to retain data from terminated subscriptions. I will make sure no data is purged before Friday.
Better Business Bureau:
The first was the loss of my data which CNS made an attempt to return to me. On this point I am satisfied.
My other point was that this potential for data loss and the deadlines surrounding that loss were not communicated to me. The response from CNS on this point was that everything followed the "standard procedure". If it is standard procedure, CNS has neither shown me where this process is documented for customers to review nor said how it intends to improve it's customer communications in regard to this matter.
We sent you three notices before your subscription was suspended for non-payment. They were sent to you on 10/28, 10/30 and again on 10/31. We did not hear back from you. A final notice of suspension was sent to you on 11/2. The subscription was terminated and the VM deleted on/around 11/12.
It is not reasonable to expect a hosting company will hold on to your data in the event you may come back to activate service. Are you sure you want them to? Keep in mind it is not our data to hold on to. Much of it belongs to the subscriber and by our SLA we must destroy it after the subscription is terminated. I realize in your banking world you must hold customer data for 7 years, etc.. However the amount of cumulative data for each customer I expect is very small compared to virtual server hosting.
There is no requirement to hold data in the hosting industry (certain exceptions not relevant to this issue apply), and in fact the public expectation is that we hold data for only as long as we need to and no longer. If we were to hold data then we must keep the entire OS image on hand, including checkpoints and backups – many gigabytes. In your case, more than 22GB . As you know, we use SSD disks. And while they are nice and fast, they are also very expensive. It is cost prohibitive to keep all this data on hand in the event someone may want to reactivate their subscription after they fail to respond to four notices of non-payment. I believe it is also unreasonable to expect that any hosting company would.
I have nothing to remotely indicate this is a problem for our subscribers. i.e. I have never received a complaint regarding a situation like this before. And so with that in mind, I do not believe there is any need to change our subscriber communication procedures. Certainly if we were to receive any information that this is a real problem then we will address it.
Incidentally, I just checked our VM Backup volume in NYC and your backup data is still there. The VM Backups are saved on HDD’s, and so they tend to stay a little longer. It is not scheduled for cleanup until the holiday.
Please understand: CNS CAN NOT GUARANTEE THE VMBACKUP DATA WILL REMAIN ON OUR SERVERS. We have no responsibility to retain data from terminated subscriptions.
In order to recover the data, you must re-subscribe (use the "add new service" link in your client area). After your VM is online, please open a support ticket and explain that you need to recover data from the VM Backup of an older subscription, and that I have confirmed we have data online. Please note: this data is encrypted and CNS cannot recover it without your backup password (enter it in the VM Backup app when you start it in the new VM).
If you like, you can cancel the subscription after you recover the data and claim a refund under our 30 day MBG. Please open a support ticket to do that.