This Business is not BBB accredited

Beyond Solutions Inc

Phone: (888) 621-1711 Fax: (714) 522-6102 6281 Beach Blvd #316, Buena Park, CA 90621 View Additional Email Addresses http://www.beyondsolutions.com

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Description

This company offers auction software and services. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Beyond Solutions Inc include:

  • 3 complaint(s) filed against business

Factors that raised the rating for Beyond Solutions Inc include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Beyond Solutions Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: Business started: 08/28/1997 in CA Business incorporated: 08/28/1997 in CA
Type of Entity

Corporation

Business Management
Mr. Douglas Weick, CEO
Contact Information
Principal: Mr. Douglas Weick, CEO
Number of Employees

1

Business Category

Computers Hardware, Software & Services Computer Software Publishers & Developers Computers - Multimedia

Industry Tips
Tech Support Scam

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    6281 Beach Blvd #316

    Buena Park, CA 90621 (888) 621-1711

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Email Addresses

  • - Customer Service
  • - eQuote
  • - Technical Support
  • - Sales
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Complaint Detail(s)

12/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In July 2014, Beyond Solutions assured me that if I purchased their software they could easily modify the software for a website in 3-4 weeks. The contracted estimated completion time for this project was 4-5 weeks. The contract states the actual delivery time will be determined based on customer directives, such as added items, deleted items or substantial changes to the scope of work. No changes or additions were made to the site. The task have not been completed and we are now 4 months into this project. After I paid the company the bulk of the money, leaving a small balance for the website, the work seem to almost come to a stop after week four. Weeks would go by, and sometimes no work seemed to be getting done. I called, sent numerous emails and complained. **** Weick, CEO, would tell me the programmer was moving in the wrong direction. "Don't worry, we will not charge for these hours". The company has changed programmers three times, due to incompetence and not understanding the English language, which I stated from the beginning I only wanted an American programmer. The company would give all types of excuses, leading me to believe that the site was coming close to completion. I have asked numerous times for a completion date, but the company has told me that they do not give out completion dates. After three months, the company is now telling me they will give me completion dates of milestones. This company has never been honest with me and keeps sending me around in circles. As to date, I still have not receive a completion date for my entire website. Beyond Solutions is holding my website hostage. They have even recently asked for more money, to give the new programmer a bonus. I have tried to work with this company for months, having phone meetings, sending emails and calls, to no avail. I recently sent an email asking for some credits to the balance for my project, a completion date/release date for the project. **** Weick has not responded.

Desired Settlement: Release of my website and refund of $500 dollars because now I have to get another programmer to complete the website. I have lost a lot of money because this website is not up and running. I want to be released from the chaos this company is putting me through. They did not have to develop a website from scratch, just modify their software that already existed. This company keeps telling me how ********* they are, but they don't keep their word. They have not been honest. I had a phone meeting with ****, CEO, and two of his staff, and caught them all in lies two weeks ago. They were stuttering, gave no responses for some of my statements or questions, and were also pointing fingers at one another. Please resolve this issue and have them release my website and refund $500 dollars. I have reached out numerous times, and have even flew to California to resolve this issue, but to no avail. I was told for a month the CEO was in the Philippines. O.k. They have not honored their contract

Business Response: Spoke with customer and was told that she wrote the complaint out of frustration because she believed I had ignored an email she had sent.  She later realized that she had used an invalid email address.  I did respond to her when she used the correct email address.  She was apologetic and told me that she would retract her complaint. We will continue working on her site as per our agreement.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *****

4/24/2014 Delivery Issues
4/24/2014 Problems with Product/Service