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Phone: (888) 621-1711 Fax: (714) 522-6102 6281 Beach Blvd #316, Buena Park, CA 90621 View Additional Email Addresses
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This company offers auction software and services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Beyond Solutions Inc include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Douglas Weick, CEO
Number of Employees
Computers Hardware, Software & Services Computer Software Publishers & Developers Computers - Multimedia
THIS LOCATION IS NOT BBB ACCREDITED
6281 Beach Blvd #316
Buena Park, CA 90621 (888) 621-1711 Directions
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Additional Email Addresses
- - Customer Service
- - eQuote
- - Technical Support
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I originally paid $1,999.00 to Beyond Solutions for their software and to have that software/website modified to fit my needs. Through the process of getting the quotes for the software/website modification I became concerned with the amount of time that it was taking to get quotes. I hired beyond solutions for their expertise in auction software and design the auction platform to suit my needs. I concluded that it was in my best interest to end my relationship with Beyond Solutions and I requested a refund since I had not received the software or the website. Beyond Solutions denied the refund claiming they had already sent me the codes to download the software via FTP, however they failed to send that email with the proper attachment. To date I have not downloaded the software and I have not used the software. All I request is that I receive a refund because I can't use a software that I do not have. Beyond Solutions has stated that they can't refund the money because of the digital nature - I do not have a digital copy and never received a digital copy so I do not understand why they would not issue a refund. I do not wish to complain about Beyond Solutions or the employees but I hope that they will consider issuing a refund when it is clear that I never received the product.
Desired Settlement: I completely understand that Beyond Solution had time in conducting business with me and preparing quotes, I am happy to pay some fee for that time. However I would like them to consider issuing some refund for the simple fact that I don't have the software minus any reasonable fee to prepare a quote. I am not trying to get something for free here and I am also not trying to give a business money for a product that I do not have and can't use.
We provided ****** ******* **** to the customer in the form of a fully deployed and functional auction website. All details were emailed to the customer by our customer service manager. The website is still up and running and fully functional. We also sent the customer download codes for a backup copy of the software. The customer signed the invoice confirming that the product was received and that he understood there was a no monetary refund policy due to the digital nature of the product.
Better Business Bureau:
We regret that the customer has taken this position. We can offer to do the following in the interest of customer satisfaction.
Problems with Product/Service
Read Complaint Details
Complaint: In July 2014, Beyond Solutions assured me that if I purchased their software they could easily modify the software for a website in 3-4 weeks. The contracted estimated completion time for this project was 4-5 weeks. The contract states the actual delivery time will be determined based on customer directives, such as added items, deleted items or substantial changes to the scope of work. No changes or additions were made to the site. The task have not been completed and we are now 4 months into this project. After I paid the company the bulk of the money, leaving a small balance for the website, the work seem to almost come to a stop after week four. Weeks would go by, and sometimes no work seemed to be getting done. I called, sent numerous emails and complained. **** Weick, CEO, would tell me the programmer was moving in the wrong direction. "Don't worry, we will not charge for these hours". The company has changed programmers three times, due to incompetence and not understanding the English language, which I stated from the beginning I only wanted an American programmer. The company would give all types of excuses, leading me to believe that the site was coming close to completion. I have asked numerous times for a completion date, but the company has told me that they do not give out completion dates. After three months, the company is now telling me they will give me completion dates of milestones. This company has never been honest with me and keeps sending me around in circles. As to date, I still have not receive a completion date for my entire website. Beyond Solutions is holding my website hostage. They have even recently asked for more money, to give the new programmer a bonus. I have tried to work with this company for months, having phone meetings, sending emails and calls, to no avail. I recently sent an email asking for some credits to the balance for my project, a completion date/release date for the project. **** Weick has not responded.
Desired Settlement: Release of my website and refund of $500 dollars because now I have to get another programmer to complete the website. I have lost a lot of money because this website is not up and running. I want to be released from the chaos this company is putting me through. They did not have to develop a website from scratch, just modify their software that already existed. This company keeps telling me how ********* they are, but they don't keep their word. They have not been honest. I had a phone meeting with ****, CEO, and two of his staff, and caught them all in lies two weeks ago. They were stuttering, gave no responses for some of my statements or questions, and were also pointing fingers at one another. Please resolve this issue and have them release my website and refund $500 dollars. I have reached out numerous times, and have even flew to California to resolve this issue, but to no avail. I was told for a month the CEO was in the Philippines. O.k. They have not honored their contract
Business Response: Spoke with customer and was told that she wrote the complaint out of frustration because she believed I had ignored an email she had sent. She later realized that she had used an invalid email address. I did respond to her when she used the correct email address. She was apologetic and told me that she would retract her complaint. We will continue working on her site as per our agreement.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
|4/24/2014||Problems with Product/Service|