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Business ProfileforTebra
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege in their complaints to BBB of misrepresentation of their agreement. Consumers also mention specific items that were included in their package upon purchase, but when reviewing the package and written contract, these items were not included. On May 30th, 2023, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On June 6th, 2023, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern with the following. The business is investigating the disconnect between the purchase and customer agreements . The business plans to implement new protocols to regularly review, escalate and resolve customer complaints and are re-evaluating their Early Termination Fee process.The business also introduced a in-app support case option to allow customers to streamline their support experience and ensure efficient resolutions. Options include the ability to submit tickets with attachments, track support cases and add important notes. Lastly, the business plans to utilize a completely revised Terms of Service and updated order form language.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1111 Bayside Dr Ste 150, Corona Dl Mar, CA 92625-1762
- BBB File Opened:
- 10/23/2013
- Years in Business:
- 20
- Business Started:
- 2/17/2004
- Business Incorporated:
- 2/17/2004
- Type of Entity:
- Corporation
- Alternate Business Name
- Tebra Technologies Inc
- PatientPop
- Kareo Inc
- Business Management
- Mr. Steve Davis, Associate
- Mr. Dan Rodrigues, CEO
- Mr. Ricardo Feldman, Customer Service Manager
- Mr. Dave Justus, CFO
- Mr. Frank Estrada, Customer Service Specialist
- Mr. Edgar Hernandez, Manager
- Contact Information
Principal
- Mr. Steve Davis, Associate
- Mr. Dan Rodrigues, CEO
Customer Contact
- Mr. Dave Justus, CFO
- Mr. Brian Tran, General Counsel
- Mr. Frank Estrada, Customer Service Specialist
- Additional Contact Information
Fax Numbers
- (949) 209-3473Primary Fax
Email Addresses
- Primary
Website Addresses
- (949) 209-3473
Customer Complaints
158 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Customer Reviews
58 Customer Reviews
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Most Recent Customer Review
Cheryle P
04/03/2024
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