This Business is not BBB accredited

Pacific Sunwear

Additional Locations

Phone: (714) 414-4000 View Additional Phone Numbers 3450 E Mira Loma Ave, Anaheim, CA 92806 View Additional Web Addresses


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This company offers men and women's clothing, shoes, and merchandise. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pacific Sunwear include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Pacific Sunwear include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific Sunwear
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 23, 2013 Business started: 08/24/1982 in CA Business incorporated: 08/24/1982 in CA
Type of Entity


Business Management
Mr. Gary H Schoenfeld, CEO
Contact Information
Principal: Mr. Gary H Schoenfeld, CEO
Number of Employees


Business Category

Clothing - Retail General Merchandise - Retail Shoes - Retail

Alternate Business Names
Pacific Sunwear of California Inc

Additional Locations


    3450 E Mira Loma Ave

    Anaheim, CA 92806 (877) 372-2786 (714) 414-4000


    PO Box 68042

    Anaheim, CA 92817


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Additional Phone Numbers

  • (877) 372-2786(Phone)

Additional Web Addresses

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Complaint Detail(s)

3/10/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Advertised buy one get one 50% off AND buy 3 get one free. When I checked out with four pairs of men's pants, they rang up 54.95 54.95 54.95 and free. With the advertised sale in the store, it should have been 54.95, 27.48, 54.95, and free. I asked the clerk about the register price, she told me "You can't have both, they give you the better deal". There is no better deal and both "deals" are the same. I emailed PACSUN customer service on 12/2 and they have not replied. This is deceptive advertising, as I was overcharged 27.48 on one pair of pants. Product_Or_Service: Mens Pannts

Desired Settlement: DesiredSettlementID: Refund I believe that the total price was an overcharge of 27.48 plus tax on the items purchased.

Business Response:

Attn: Better Business Bureau


Case ID: *******


PacSun received a complaint against or an issue that occurred at our Store Bloomingdale, IL.


I contacted the Customer, ***** **********, and apologized for the confusion of the current Store promotion running. We will be sending her a Gift Card for the refund she wanted to receive.


We will be sending her a Gift Card today via FedEx and the Customer was very happy with the conversation I had with her.


If you need additional information, I can be reached at ************ or **** **** ******************


Thank you,

**** ****

Store Operations

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


***** **********

12/4/2013 Problems with Product/Service