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          Find a Location

          Pacific Sunwear has 58 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePacific Sunwear

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3450 E Miraloma Ave

            Anaheim, CA 92806-2101

            Visit Website
            Email this Business
            (714) 414-4498

            Customer Reviews

            1.14/5

            Average of 35 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            162 complaints closed in last 3 years

            50 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers clothing services. 

            Business Details

            This is a multi-location business.

            Find a Location

            Pacific Sunwear has 58 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3450 E Miraloma Ave, Anaheim, CA 92806-2101
              Email this Business
              BBB File Opened:
              1/28/2013
              Years in Business:
              41
              Business Started:
              8/24/1982
              Business Incorporated:
              9/7/2016
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • PacSun
              • Pacific Sunwear Stores LLC
              • PacificSunwear.com
              Business Management
              • Mr. Pablo Sanchez Sr.
              Contact Information

              Principal

              • Mr. Pablo Sanchez Sr.

              Customer Contact

              • Mr. Pablo Sanchez Sr.
              Additional Contact Information

              Fax Numbers

              • (714) 414-4260
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              166 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/29/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I received a sweatshirt from Pacsun. My order number was *********. It is a ***************** ************* sweatshirt. The stitching on the sweatshirt is crooked.I called PacSun and spoke with ******** who was very helpful and ordered a replacement for me at no charge and even offered upgraded shipping. Order number *********. I gave him a great review for his customer service.A couple of hours later, I received an email stating my replacement order #********* has been canceled because the product is out of stock. I checked the website just now on 3/29/24 and the item IS still available. They are lying. I want my replacement sweatshirt as I was promised. Terrible customer service after all.
              Read More
              Read 165 More Complaints

              Customer Reviews

              35 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              melissa c

              03/18/2024

              No shock that this company is not BBB Accredited and that their rating is currently 1.15 out of 5 - and should really be a ZERO. They have different return policies for different products and change these policies on a whim. I purchased a sweatshirt that has a manufacturing defect - the neck is far too small to get over my child's head. It's a size 10 and I even tried it on my tiny 6 year old and it won't budge. I sent measurements as requested and the customer service could tell there was an issue but management won't let her refund me or take a return because this specific brand is NO RETURNS. Horrible policies, horrible service, and now I am stuck with a sweatshirt that won't fit anyone.SHOP SOMEWHERE ELSE. Not worth the headache.
              Read 34 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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