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The Drake Institute of Behavioral Medicine & Medical Associates

Phone: (949) 653-2020 View Additional Phone Numbers 4330 Barranca Pkwy #130, Irvine, CA 92604 http://www.drakeinstitute.com


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Description

This company offers behavioral medicine.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Drake Institute of Behavioral Medicine & Medical Associates include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on The Drake Institute of Behavioral Medicine & Medical Associates
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: Business started: 10/03/1984 in CA Business incorporated 03/12/2007 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Medical Board of California
1434 Howe Avenue #92, Sacramento CA 95825-3236
http://www.mbc.ca.gov
Phone Number: (800) 633-2322
Fax Number: (916) 263-2387
The number is 34929.

Type of Entity

Corporation

Business Management
Dr. David Velkoff MD, Owner
Contact Information
Principal: Dr. David Velkoff MD, Owner
Number of Employees

15

Business Category

Clinics Behavioral Education Services

Alternate Business Names
Drake Institute of Behavioral Medicine Picard Medical Inc

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4330 Barranca Pkwy #130

    Irvine, CA 92604 (800) 700-4233 (818) 709-2009 (949) 653-2020

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/15/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I naiad cash upfront before my son could be seen. After several sessions my son was not getting any better and I asked for a refund for the unused portions. They have not contacted me back

Desired Settlement: I would like a refund on my unused portion of the treatment

Business Response: Dear *********,

I received an email notice from the BBB of a complaint against the Drake Institute on Friday evening, May 27, at 10:29pm on a disputed amount from a patient. The patient was ******* *** and the Complaint # was ********, for a refund for $3000.

The only request we had received from her for a refund was on May 25, 2016, requesting a refund for unused treatment sessions.
My secretary had left her a voicemail during the day on May 27, so we could obtain her credit card number in order to credit her the refund. There never was a dispute from our end on crediting her the refund. 

Later that night, May 27, I received the BBB notification that a complaint was filed against the Drake Institute by her. She did not call my office back from the voicemail left for her on May 27, so my secretary called her again on May 28 and she answered the phone and gave my secretary her credit card number. A refund of $4950.00 was processed that day and the funds were debited from our account on June 1, 2016.


This complaint was unfortunate because we were trying to credit her a refund before we even knew that she had filed an unnecessary complaint with the BBB. We never disputed providing her with the refund.

Sincerely,

***** ************ ************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on The Drake Institute of Behavioral Medicine & Medical Associates
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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