BBB Logo

Better Business Bureau ®
Start With Trust®
San Diego, Orange and Imperial Counties

This Business is not BBB accredited

Centers For Family Medicine

Phone: (562) 799-4801 Fax: (714) 252-8339 View Additional Phone Numbers 3460 Katella Avenue, Los Alamitos, CA 90720


BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Centers For Family Medicine include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Centers For Family Medicine
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 23, 2013 Business started: 10/03/1991 Business started locally: 10/03/1991 Business incorporated: 10/03/1991 in
Business Management
Ms. Sharon Cooper, Office Manager
Contact Information
Principal: Ms. Sharon Cooper, Office Manager
Number of Employees


Business Category


Additional Locations


    3460 Katella Avenue

    Los Alamitos, CA 90720 (562) 594-6599 (562) 799-4801


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (562) 594-6599(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

10/21/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: The laboratory billing department is very inefficient returning phone calls and communicating to me regarding my lab bill that I have been receiving from Long Beach Memorial. I have been trying to get a response since April - and today finally, I got a return call from office manager ******- who can only say that they have been taking care of my $ 146 bill with Long Beach Memorial- who is really the one at fault.It is very hard to sympathize with her because - my numerous phone calls- resulted to a collection notice for my laboratory work.I am insured and pays my health insurance- I should not be involved in poor billing and office inefficiencies.

Desired Settlement: none

Business Response: To Whom It May Concern;

Re: ID#********

I am writing in response to the complaint submitted on 91212014 and was assigned an ID of ********

Our office draws blood as a courtesy and we send the patients insurance information and diagnoses to the lab so the Jab can bill the insurance company for the patient.

The diagnoses codes that were sent to the lab her insurance denied payment and the patient received a bill. She called the office and asked if we could do anything about her bill and the diagnoses codes. The doctor was asked if the labs could be receded and the patient did have some codes that were resubmitted. They were sent to the lab and the lab rebilled her insurance company as a corrected claim and that is in the process now.

Thank you, 

****** ******