BBB Business Review

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This business is not BBB accredited.

Cellular Distribution Strategies

Phone: (888) 224-7231 6370 Lusk Blvd #F202, San Diego, CA 92121 ! There is an alert on Cellular Distribution Strategies !

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This company recycles or resells used cell phones.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

196 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 16
Delivery Issues 25
Guarantee/Warranty Issues 0
Problems with Product/Service 137
Total Closed Complaints 196

Additional Complaint Information

Consumer complaints allege excessive delays of payment for cell phones. Several consumer complaints indicate that after mailing their phone to the business for payment, they have not received the promised quoted amount. Many also allege difficulty in reaching the business regarding the status of their order. Complaints also allege consumers are initially quoted one price for their phone but are quoted a lower price shortly thereafter. Most business responses advise consumers to check the tracking on their packages through the 3rd party shipper. Many of those responses also indicate that consumers may be re-quoted a different price, after receipt of their phones, because the phones are not received in the same condition as the consumer initially stated. On 3/25/13 the BBB was notified by the business that they are working to eliminate this pattern of complaints. Some of the changes the company has agreed to make include: Hiring new customer service representatives, initiating an online ticket system to provide consumers with detailed communication and information, redesigning their website by adding stronger verbiage so consumers are less confused about their process and hiring a new Chief Executive Officer to help with their continued growth and further implement these processes.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cellular Distribution Strategies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 02, 2010 Business started: 02/03/2008 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Nicholas C Fiorentino, Founder and Chief Marketing Officer Mr. Rob Longo, Chief Financial Officer
Contact Information
Principal: Mr. Nicholas C Fiorentino, Founder and Chief Marketing Officer
Principal: Mr. Rob Longo, Chief Financial Officer
Number of Employees


Business Category

Cellular Telephone Service & Supplies

Method(s) of Payment
We pay via check payment or PayPal.
Refund and Exchange Policy
A full refund policy can be found at
Alternate Business Names
Fiorentino Ventures PFP Marketing Totem
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580

California Attorney General PO Box 944255, Sacramento CA 94244-2550 Phone Number: (800) 952-5225

Small Claims Court - San Diego 330 W Broadway Room 241, San Diego CA 92101 Phone Number: (858) 634-1777

Industry Tips
Identity Theft Internet Shopping Savvy Consumer SMS Phishing (Smishing)

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.