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This business is not BBB accredited.

Cell Phone Shop

Phone: (888) 989-1584 7486 La Jolla Blvd #118, La Jolla, CA 92037 http://www.cellphoneshop.net/


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Description

This company offers cell phone and computer accessories.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Cell Phone Shop include:

  • 45 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

45 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 15
Guarantee/Warranty Issues 0
Problems with Product/Service 25
Total Closed Complaints 45

Additional Complaint Information

Consumer complaints are alleging defective products and delayed shipping. Several complaints allege receiving defective products and/or not receiving their ordered products. Company responses mostly include an apology with a promise to refund the consumer. As of January 8th 2012, the business provided the BBB with several solutions to address their pattern of complaints which include: offering a 30-day full refund guarantee, offering a 90-day exchange policy for products with any issues, adding additional quality control personnel in order to confirm product reliability, they will work with their logistics vendor in order to improve delivery times, provide a full track-able shipping method in-store soon and improve their order status online email page to provide more information on shipments.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Cell Phone Shop
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 8

Additional Information

BBB file opened: December 12, 2005 Business started: 06/24/2000 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Vinnie Avedesian, Customer Service
Contact Information
Principal: Mr. Vinnie Avedesian, Customer Service
Number of Employees

1

Business Category

Cellular Telephone Service & Supplies

Alternate Business Names
Cellphoneshop.net CPS Recycle Program
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Industry Tips
Internet Shopping Savvy Consumer
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.