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BBB Accredited Business since

Viejas Enterprises

Phone: (800) 847-6537 Fax: (619) 659-2585 View Additional Phone Numbers 5000 Willows Rd, Alpine, CA 91901

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers gambling services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Viejas Enterprises meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Viejas Enterprises
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 30, 1997 Business started: 05/12/1993 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Gambling Control Commission
2399 Gateway Oaks Dr #220, Sacramento CA 95833
Phone Number: (916) 263-0700
Fax Number: (916) 263-0452
The number is TRCS-000058.

Dept of Alcoholic Beverage Control
1350 Front St., #5056, San Diego CA 92101
Phone Number: (619) 525-4064
The number is 280149.

Type of Entity

Sole Proprietorship

Business Management
Mr. Robert J Welch Jr., Chairman Mr. Tony San Pietro, Vice President of Entertainment and Advertising
Contact Information
Customer Contact: Mr. Tony San Pietro, Vice President of Entertainment and Advertising
Principal: Mr. Robert J Welch Jr., Chairman
Number of Employees


Business Category

Casinos Outlets - Stores, Factory, Mills

Alternate Business Names
Viejas Casino & Resort

Additional Locations

  • 5000 Willows Rd

    Alpine, CA 91901 (800) 847-6537 (619) 445-5400


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/23/2016 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Viejas Enterprises
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)