BBB Business Review

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BBB Accredited Business since

America's Finest Carpet Co

Additional Locations

Phone: (619) 262-8040 Fax: (619) 827-0213 730 Design Ct #401, Chula Vista, CA 91911 View Additional Email Addresses http://www.americasfinestcarpet.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers carpet sales and cleaning services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that America's Finest Carpet Co meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for America's Finest Carpet Co include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

0 Customer Reviews on America's Finest Carpet Co
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 24, 1996 Business started: 09/01/1988 in CA Business incorporated 07/15/1998 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 665605.

Type of Entity

Corporation

Business Management
Mr. Carlos Ledesma, President Mr. Brian Bronson, Retail-Operations Manager/Complaint Handler Ms. Veronica Mendoza, General Manager
Contact Information
Principal: Mr. Carlos Ledesma, President
Customer Contact: Ms. Veronica Mendoza, General Manager
Number of Employees

135

Business Category

Carpet & Rug Dealers - New Floor Coverings & Installation Tile - Non-Ceramic - Contractors & Dealers Window Coverings Carpet & Rug Cleaners Hardwood Floor Contractors

Alternate Business Names
Home Carpet Investment Inc
Industry Tips
Contractors Window Treatment Tax Credit
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.