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San Diego, Orange and Imperial Counties

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BBB Accredited Business since

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Description

This company offers administrative business services for timeshare resorts and timeshare owners.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Resortcom International LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Resortcom International LLC include:

  • 34 complaints filed against business

Factors that raised the rating for Resortcom International LLC include:

  • Length of time business has been operating.
  • Response to 34 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 14
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Resortcom International LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 25, 1996 Business started: 06/25/1985 in CA Business incorporated: 05/10/2003 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Attorney General Seller of Travel Program
1515 K St #511, Sacramento CA 95814
http://ag.ca.gov/travel
Phone Number: (213) 897-8065
The number is 2071215.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Small, Chairman Ms. Anja Dixson, Manager, Financial Services Call Center Customer Experience
Contact Information
Customer Contact: Ms. Anja Dixson, Manager, Financial Services Call Center Customer Experience
Principal: Mr. John Small, Chairman
Number of Employees

176

Business Category

Business Consultants Timeshare Companies

Products & Services

Resortcom International LLC offers the following product(s): Financial services for resort developers

Alternate Business Names
Resortcom
Industry Tips
Timeshare Resale
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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