This business is not BBB accredited.
Phone: (866) 509-7367 View Additional Phone Numbers 92 Corporate Park #C700, Irvine, CA 92606
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This business offers business consulting services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Reputation Management Consultants include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Gary Hagins, CEO
Number of Employees
Business Consultants Management Consultants Marketing Consultants Marketing Programs & Services Motel & Hotel Consultants Internet Marketing Services Advertising Agencies & Counselors
THIS LOCATION IS NOT BBB ACCREDITED
92 Corporate Park #C700
Irvine, CA 92606 (866) 509-7367 (888) 526-5206 Directions
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Additional Phone Numbers
- (888) 526-5206(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We contracted with Reputation Management to remove one article from the front page of a google search here in our area. 6 months later and $15,000 out of pocket and the article is still there. In talking to them over this period of time they told us they were working on the article not showing up in other areas of the country rather than our area. Since we are a regional company other areas of the country don't matter to us. We asked them to solely concentrate on our specific business area. Since they were unable to remove the article or move it to another page they now want us to spend more money with them to accomplish the goal. Fool me once shame on you, fool me twice shame on me. We would like a reimbursement of our funds or work to be done at no additional charge until the article we originally contracted to be moved has been moved. Either case will work for us.
Desired Settlement: We want the article removed, we believed we have paid enough for this one item to have been accomplished.
I hope you're doing well. I wanted to address the concerns that you had with the campaign that we ran for your company. Looking at the results of your campaign, it looks as though the search results are cleared and positive for the "CITOC" keyterm in every state except the city of Houston, TX local search engine results. This is a huge success when it comes to the final results, and we are little confused that you don't consider these results as a positive outcome!
I am sure all the reports and the assets we shared with you can speak for itself, otherwise, we can further discuss your results over the phone if you wish. RMC has performed countless location-specific campaigns and we contract specifically to deal with situations where only certain locations are damaged. However, this campaign was not contracted with those needs in mind; we found out after the fact. We would be happy to discuss a local program with you that will be significantly effective on Houston's Google search results.
More than anything, we want to make sure that you had a positive experience working with RMC and we would still like to do whatever we can to achieve your desired results.
Better Business Bureau:
As a follow up to my last email, it doesn’t appear that our searches are having any movement. You mentioned that it is making movement in other states but we don’t care because we don’t do business in other states. From the beginning this is supposed to focus on local only.
** ****** * ****** **** * ************ ****** | *****************
This email is representative of at least a half dozen more made to your company to please focus on Houston only. I believe that you are misrepresenting the facts here.
I completely understand your urgent intent to have the search results cleared specifically in the Houston area. As I mentioned, we found out from ** after we started the campaign that we wanted to focus on the Houston area. However, we were performing a standard Reputation Management campaign that is designed to clear the national search result landscape for a given keyterm. This stands apart from our Local Reputation Management product that is designed to focus on one specific location at a time -- this requires a far different set of resources and distribution of labor and production.
I want to make sure that we do what we can to resolve your situation, but in order to fully solve the Houston-specific problem, we would have to pursue a Local Reputation Management campaign directed at the Houston area. We would be happy to perform a full Local campaign at 50% cost, meaning that RMC would cover half the cost of your Local campaign in recognition of the first campaign not meeting your expectations. In another way, you only need to cover our cost of service with money back guarantee if we don't resolve your issue. We would like to speak with you further about this. Please let us know when we can discuss your situation on the phone.
Read Complaint Details
Complaint: I contracted with Reputation Management Consultants to manage my online reputation (which is, to create websites which rank highly on Google and other search engines), and they did NOT perform the services they claimed to. When company was contacted, they sent a list of websites that they "created" as proof that they did indeed perform the services promised. I went through the URL's listed in their email and found that the VAST MAJORITY OF THE WEB PAGES THEY CLAIMED TO HAVE "CREATED AND LAUNCHED" DO NOT EVEN EXIST. When confronted with this, the company responded that there is no guarantee the pages would rank highly on Google and therefore, they did not violate the contract. While I totally understand there is no guarantee that the pages would rank high on Google, their response totally ignored the fact that the websites NEVER EXISTED, AND THEREFORE COULD NEVER, EVER RANK HIGH! I have a full list of the websites which they, in writing, claimed to have "created and launched" but actually never did. I can easily provide this list and all communication to you, but as I am not supposed to include any personally identifiable information, I will not do so on this form but would be happy to provide on a different platform.
Desired Settlement: I am currently disputing the charges with my credit card company and speaking to lawyers about litigation. I want a full refund from the company AND I WANT OTHER PEOPLE TO KNOW THAT THIS COMPANY DOES NOT PERFORM THE SERVICES THEY CLAIM TO.
******** ********** hired Reputation Management Consultants on December 19, 2014. The agreement was for suppression reputation management for ********* **********; this was month to month agreement at $1000.00 per month and a one-time fee of $500 with a 30 day notice of cancellation. ******** was reached out to immediately by phone 216-******** and email ******@gmail.com this is the contact information provided by ******** in the agreement. We were to make all contact regarding this campaign with ********, we were not provided contact information for *********.
After multiple attempts to reach ******** to schedule a campaign strategy call, we proceeded with the campaign, suppression of the negative links in Google by creating multiple assets and content campaign. We continued to work on this throughout entirely of this campaign until she cancelled via email on August 20th. ******** received monthly reports with all work our team had done each 30 day period. We did not guarantee removal or suppression of negatives.
12/19/2014 – Introduction left voicemail with all contact information
12/30/2014 – Follow up left voicemail
02/13/2015 – Follow up to ensure client received first report left voicemail
06/2015 – Several attempts by Director to reach client via phone, client never returned calls
07/2015 – Attempts to reach client, no return call
12/19/2015 – Introduction and Media Kit and Branding Questionnaire (no response)
01/05/2015 – Initial Report and second attempt at Media Kit and Branding Questionnaire (no response)
02/13/2015 – First Month Report (no response)
03/12/2015 – Monthly Report (no response)
04/10/2015 Monthly Report (no response)
05/11/2015 Monthly Report
07/07/2015 Director reached out to ******** in detailed email with all the work we have done to date.
08/20/2015 Received email from client requesting to cancel service
I also attached all the monthly reports for all the assets and links we created for this campaign, there was a lot of effort put into this account from day one, and it was mostly achieved based on the agreement we have with the client.
Better Business Bureau:
I firmly believe that Reputation Management Consultants DID NOT PERFORM THE SERVICES PROMISED IN THE CONTRACT and even falsified information which they provided to American Express in an attempt to cover up the fact that they never performed said services. I also want to make one thing clear, I totally understand that there was no guarantee that these websites would rank high on Google, as I understand Reputation Management Consultants does NOT control Google's algorithm, but the fact is, they never actually launched the websites, so they had NO CHANCE of ever ranking at all, because they didn't exist!
Please see the supporting documentation, where you will clearly see that Reputation Management Consultants wrote to American Express a list of websites which they used as justification that they actually performed the services promised. In addition to this, you will see my research, where I took several hours to visit each website individually and was shocked to see that the vast majority actually did not exist. I have even provided screenshots of each website, so you can see the error messages for yourself.
In response to the claims asserted by ********* **********, RMC offers the following rebuttal:RMC fully performed all services promised in the contract to the extent that RMC was permitted, based on the lack of response and cooperation from Mr. ********** and his primary contact. Despite numerous attempts to contact Mr. ********** to discuss the strategy and branding for his content, Mr. ********** never responded to our calls or emails until 6 months into the campaign, when he issued his cancelation and demanded a refund for the reasons previously stated.
As a strict policy, RMC will not engage in content creation & publication for a brand or individual without conducting a thorough consultation with our clients to agree on a content strategy. Publishing content without the approval of our clients has been extremely detrimental in the past, and has caused considerable problems with inaccuracy and branding preference. Therefore, RMC practices a policy of cooperative branding strategy, to ensure that our clients receive only content that they want published, and that all facts and information is accurate.
RMC completed every step in creating, registering and launching all of the pages submitted in our original response, and RMC ensured that these assets were indexed on Google’s search engines. These assets were built as comprehensively as possible without approved content from Mr. **********. Upon review, all of the sites submitted are live and active (with the only exception being Friendfeed, a site which shut down after RMC created a profile on the domain).
RMC also fulfilled all other activities pertaining to the assets, including sending unique visitors to each profile and ensuring that third-party web users engaged with every asset. For example, a simple review of the Google+ profile we created will show that RMC generated over 1,300 views for that single page.
The only aspect of the campaign that was not completed for Mr. **********’s campaign was the publication of original content – which we were prevented from accomplishing because of the lack of response and cooperation by Mr. ********* and his team. All of the sites created and built by RMC fully exist, live and active on the web – they are simply devoid of content because Mr. ********** did not engage with RMC in the content-creation process.
Read Complaint Details
Complaint: The company promised removal of 100% of the negative listings and images on the first 2 pages of three different Google searches. They collected $8,000 from me and continued to work on the project for the agreed upon term of 4 months. The WORK was NOT terminated early. Not only did the company not remove a significant percentage of negative listings, they actually created and posted additional negative listings.
Desired Settlement: grant desired settlement swiftly
Plainly put: We deny ******'s assertions.
Better Business Bureau:
Read Complaint Details
Complaint: We received a voicemail at our office from ******** at Reputation Management Consultants. The number she called from was ###-###-####. In the voicemail she claims that there are malicious and damaging reviews on the first page of google and on Yelp regarding our business. After checking both Google and Yelp, it is determined that these claims are blatant lies. Reputation Management Consultants is using false claims in order to coerce companies to buy into their product.
Desired Settlement: Stop these false advertisement practices immediately.
We sincerely apologize for any message that was left in error. Like any modern efficient company, we heavily leverage technology for many aspects of our business. In this case, our tools that we use to help gather information in order to form new relationships with those who may be in need of our services produced faulty data. We recognized the issue and apologized to those individuals who contacted us where no issue was present. It is not our goal to make anyone scared of an issue that does not exist.
Problems with Product/Service
Read Complaint Details
Complaint: Was told they could remove negative comments and pictures from search engines after 1 year & $8500 was told i need to spend $800 per month to continue Was informed that they could remove or push down negative items and a picture in search engines. they asked me to send them written text and pictures which I did I could never get the same person on the phone and once they got my $8500 payment I never heard from them they told me i would get update phone calls from there team. and every time I called to speak to Mr ****** he wasn't there in fact they were transferring me to his cell phone and my Dedicated acct rep had no idea who i was.. after 6 months nothing was happening. and they said hang in there. it was at that point I started to receive calls for a maintenance program of $800 per month. my response was but nothing is happening ? answer just give it time... I was completely lied to and i and going to contact the CA Attorney General as I was completely taken advantage of
Desired Settlement: I want a refund as they did nothing as promised I received more phone calls from them trying to sell me me and once they got paid that was it
Our guest (Mr. ********) engaged with RMC on March 27, 2012 for an inoculation campaign that was quoted at $8,500 for an initial 6-month period, followed by a subsequent monthly charge of $1,500 per month, with a stated goal of suppressing negative/damaging sites from the Google Search Results for a specific keyterm (‘******* ******** Rare Coins’). There was never a stated guarantee of success or total clearance of 100% of pre-existing negatives. As stated in our contract agreements, the monthly service fees cover the labor and resources required to fund our best practice ORM methodology, involving such items including but not limited to: organic content creation & publication as well as our proprietary technologies.
Customer Reviews Summary