If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers burglar alarm systems.
Request a Quote
A BBB Accredited Business since
BBB has determined that National Alarm Company Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for National Alarm Company Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Security & Investigative Services
2420 Del Paso Road, Suite 270, Sacramento CA 95834
Phone Number: (916) 322-4000
Fax Number: (916) 575-7290
The number is 6032.
Type of Entity
Business ManagementMr. Goran Grguric, CEO Ms. Pamela Grguric, Vice President
Number of Employees
Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors Security Systems Consultants Smoke Detectors & Alarms Security Cameras Home Automation
Service AreaThis business is a burglar alarm system comany
Alternate Business NamesNAC National Alarm Company National Alarm Company Security & Surveillance
12362 Beach Blvd #18
Stanton, CA 90680 (714) 717-0978 (800) 483-5111 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (714) 717-0978(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Under two year agreement, National Alarm Company sold me Alarm unit and alarm monitoring service. Without my knowledge, Mr. ***** ******* changed the Master Access Code when he installed the unit. Without the Master Code, I can not access the alarm unit to make changes or transfer service to new company. I requested NAC for the code so that I can transfer my service but he they have not responded to my phone calls, text messages or emails. I can not operate this unit i purchased from NAC. New Alarm company is unable to make any changes without selling me a new unit. Unless i get the code, I will need to buy a new alarm system for $200-300. I need your help. Contract copies a available on request. It has come to my attention that it is common practice to change Mater Access Code and keep the customers clocked in a service contract.
Desired Settlement: I would like to have all access codes for my unit.
This is our Statement in response to the complaint which was filed by **** ***** against National Alarm Company on October 30, 2014:
On Friday, October 24, 2014 at 6:00pm, **** ***** called and texted to ***** ******* (Installer) requesting that he give her his Installer Code because, as she stated, she had another Alarm Company on the phone and needed it. Her text, "Sorry to keep asking, I'm on hold with another Company to get the system moving". ***** did not respond to her phone calls or texts because Ms. ***** was still under the Contract and we were still monitoring her Alarm System at that time. Ms, ***** also stated that she purchased the Alarm System. She only paid for the installation and a Monthly Monitoring Service. It is our Policy, as stated in the Agreement, that after the Customer complies with all of the terms of the Agreement, which renews annually unless cancelled in writing, the ownership of the Equipment is then transferred to the Customer. The Agreement signed on November 17th, 2011 states the "Customer will follow all of the Company's instructions regarding maintenance and use of the Equipment and Customer will not allow or permit alteration of the Equipment except in a manner approved in writing by Company," Clearly, she was in violation of her Agreement.
**** ***** requested the Installer Code, which is proprietary. We do not give the Installer Code to anyone under any circumstances. In her Complaint, she stated that we changed the Master Access Code which is not true. The Master Access Code is the code the Customer uses to turn the Alarm System off and on, and to access to their System. We do not keep these Codes, nor do we even know the Code she used. We do not under any circumstances change the Codes unless we go out to the location and it is requested by the Customer.
In August, Ms. ***** requested a service to replace the back-up battery on her Panel, and we did not charge her for this Service. Back-up batteries are $31.00 and the Service Charge is $75.00 for our Customers. Her Master Code was working at that time. We cannot be responsible for damage or programming issues that resulted from Ms. ***** trying to program the Panel with another Company or any other Third Party while she is still under the Contract. If she wished to default the Panel for another Company to take over the system (most Alarm Technicians can do this), she could have called our Customer Service Department and requested a Service after the Contract was completed. She never called Customer Service to request a service for this purpose.
We have discussed this matter with Consumer Affairs, where she also filed a Complaint. We are willing to help Ms. ***** to default the Panel by sending one of our technicians (service charges will apply) to try to undo any damage that was done to the programming and/or the Equipment. We cannot, however, guarantee that we can be successful. We are concerned when she says that her Master Code doesn't work. Sounds as though she wasn't working with a technician who has sufficient experience with this type of equipment. Ms. ***** may have tried to re-program the system on her own. We don't know what she did without our knowledge, however, we are still willing to help her with a Service Call.
Copies of our Protective Service Agreement and Installation Order for **** ***** will be provided upon request. We thank you for all your help in resolving this Complaint.