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BBB Accredited Business since

Boatmania.com

Phone: (530) 342-4338 1380 E Washington Ave #38, El Cajon, CA 92109 http://www.boatmania.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers the online retail of boating equipment and supplies.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Boatmania.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Boatmania.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Boatmania.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 14, 2013 Business started: 09/30/1999 in CA Business started locally: 06/01/2013 Business incorporated 04/17/2015 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Bierbaum, Owner
Contact Information
Principal: Mr. David Bierbaum, Owner
Number of Employees

1

Business Category

Boat Covers, Tops & Upholstery

Method(s) of Payment
PayPal, VISA, MasterCard, American Express, Discover
Refund and Exchange Policy
There is a 30 day money-back refund policy for most products except custom boat covers. Due to custom covers being made-to-order this company cannot accept returns unless there is a manufacturer defect.
Alternate Business Names
DWB Enterprises LLC

Additional Locations

  • 1380 E Washington Ave #38

    El Cajon, CA 92109 (530) 342-4338

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/6/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a boat cover on 10-21-13 and was told that I would receive an email when the item is shipped. I did receive an email confirming the purchase but never received another email to show the item was shipped and a tracking # for UPS

Desired Settlement: I would like the product I purchased to be shipped and want to know when I will get it.

Business Response:

Hello, I apologize that the shipping confirmation email did not make it through, but your cover did ship yesterday with UPS tracking number ****************** and a scheduled delivery date of tomorrow, 10/30.