BBB Business Review

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This business is not BBB accredited.

Duvera Financial

Additional Locations

Phone: (760) 602-5000 Fax: (760) 602-1209 View Additional Phone Numbers 1910 Palomar Point Way #101, Carlsbad , CA 92008 View Additional Email Addresses http://www.duvera.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers the purchase and service of installment contracts.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Duvera Financial include:

  • 106 complaint(s) filed against business
  • Failure to respond to 10 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Duvera Financial include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

106 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 69
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 29
Total Closed Complaints 106

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Duvera Financial
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: August 08, 2001 Business started: 04/03/2001 in CA Business incorporated 01/24/2006 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight (DBO)
7575 Metropolitan Dr #108, San Diego CA 92108
http://www.dbo.ca.gov/
Phone Number: (866) 275-2677
Fax Number: (619) 682-7217
The number is 6039813.

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Mary Jones, Operations Manager Mr. Scott Vertrees, President & CEO Mr. Mike Call, Credit Manager Mr. Ken Rightmire, Credit Manager
Contact Information
Principal: Ms. Mary Jones, Operations Manager
Principal: Mr. Scott Vertrees, President & CEO
Number of Employees

39

Business Category

Billing Service Consumer Finance & Loan Companies

Alternate Business Names
Duvera Billing Services LLC Palomar Associates
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

California Attorney General PO Box 944255, Sacramento CA 94244-2550 Phone Number: (800) 952-5225 http://www.ag.ca.gov

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Industry Tips
Credit Repair/ Credit Counseling Debt Negotiators/ Debt Settlements Fair Credit Reporting Savvy Consumer
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.