268 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jacob G
5 stars04/12/2024
****** with customer care support was quick to answer my call and helped me with all of my inquiries in a timely fashion! highly recommend
Upper Deck Response
04/15/2024
HI *****, That is great news! Thank you for sharing your story. Please let us know if you need any further assistance in the future.Review from Nicolas D
5 stars04/03/2024
J ai ** affaire avec **** du service a la clientle j ai t trs content du service **** rapide et trs efficace *************Upper Deck Response
04/04/2024
Hello *******, Thank you very much for sharing your experience! We hope you have a great day!Review from Rick L
5 stars04/03/2024
Dealt with ***** for a damaged product. One of the best customer care service Ive had at **.Fast, friendly and efficient !10/10Upper Deck Response
04/04/2024
Hi ****,Thank you for sharing your story! It is great to know ***** was able to resolve the situation on your behalf. Have a great day!Review from Peter P
5 stars04/02/2024
Pulled over a dozen misprints from the 23/24 series 2 hockey cards and ************ was quick to respond to my email on the same day I emailed the upper deck customer service team. He helped recrify the issue within a couple of minutes of me providing him the necessary information. Amazing customer service from ************ and **********************.Upper Deck Response
04/15/2024
HI *****, Thank you for sharing your experience! We are very happy to hear ***** was able to help. We are very happy to have you as an Upper Deck collector and hope you have a great day!Upper Deck Response
04/15/2024
HI *****, Thank you for sharing your experience! We are very happy to hear ***** was able to help. We are very happy to have you as an Upper Deck collector and hope you have a great day!Review from Yannick T
5 stars04/02/2024
Great customer services. Very helpful and kind.thanks to **************Upper Deck Response
04/04/2024
HI *******, Thank you very much! We are very happy to know ***** was able to resolve the matter. have a great day!Review from Andrew P
5 stars03/29/2024
Holy cow ??...... What a great experience. I contacted them last night March 28th about a redemption that unfortunately was my favorite PC player was not able to be fulfilled. Coby, the customer service rep got back to me the next morning at just after 6:00am Pacific time ????. We had the issue resolved after a few emails, I then decided to check the replacement status at 2:00 pm Pacific time and *** my complete shock it says item being pulled and packaged.... Talk about resolving the issue promptly, now I just eagerly await to see who I recieve from the list of 5 players I was told to send them. Thank you **** at upper deck customer service!!!!!!Upper Deck Response
04/04/2024
HI ******, Thank you very much for sharing your experience! It is a pleasure having you as an Upper Deck collector.Review from Laron B
5 stars03/29/2024
********* was real helpful in my questions. He also responded super fast too!!! This kind of service is not common today. Thanks again!!!Upper Deck Response
04/04/2024
Thank you *****! We appreciate you sharing your story.Review from Aj J
5 stars03/12/2024
Super fast response time! Very clear instructions on the help provided!Upper Deck Response
03/13/2024
Hi **, Thank you for sharing your experience!Review from Jordan A.
1 star03/11/2024
Just getting back into the hobby. Terrible experience with Upper Deck customer care. Spent too much on a hobby box of Artifacts cards that shorted me 2 cards. (Received 2 extra fillers instead). After contacting customer care, I was informed that it was past 1 year since its release date so nothing could be done. They really dont want to have to correct any of their errors Got about $10 value in a $165 box.Looks like Ill be staying out of this hobby for good.Never againUpper Deck Response
04/15/2024
We are sorry to hear what happened, however we are required to follow company policy when making a return or exchange. You can find our exchange policy on our website under the *** section. We have attached a link here. ******************************************************************************* We apologize again.Upper Deck Response
04/15/2024
We are sorry to hear what happened, however we are required to follow company policy when making a return or exchange. You can find our exchange policy on our website under the *** section. We have attached a link here. ******************************************************************************* We apologize again.Review from Adam H
5 stars03/08/2024
I recently had to submit a ticket for a missing hit on an expensive hobby box of 2024 UD Series 2 Hockey however I was fortunate enough to get ************** for my ************* Representative. He almost immediately responded to my email and guided me through the process with ease. I've had to do this with other manufacturers and it is always a huge hassle so it was a pleasant surprise to see how painless Upper Deck and it's Customer Support team makes this process. Thanks again *****! I appreciate your professionalism and attentiveness ??Upper Deck Response
03/13/2024
HI ****, Thank you for sharing your experience. We are very happy to know ***** was able to assist in this matter. have a great day!
Customer Review Rating
Average of 268 Customer Reviews
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