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This business is not BBB accredited.

The Upper Deck Co

Find a Location

Phone: (760) 929-6500 Fax: (760) 929-6548 View Additional Phone Numbers 2251 Rutherford Rd, Carlsbad, CA 92008 http://www.upperdeck.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers complete sports and trading cards, memorabilia, and collector items.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Upper Deck Co include:

  • Failure to respond to 1 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for The Upper Deck Co include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 21
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Upper Deck Co
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1992 Business started: 01/01/1989 in CA Business started locally: 01/01/1983
Type of Entity

Sole Proprietorship

Business Management
Mr. Richard McWilliam, Owner Mr. Chris Carlin, Marketing Manager
Contact Information
Principal: Mr. Richard McWilliam, Owner
Number of Employees

350

Business Category

Baseball Cards & Sports Memorabilia Collectibles Games & Supplies Gift Shops Sporting Goods - Retail Toys - Retail Womens Apparel - Retail Athletic Organizations Retail Stores

Alternate Business Names
Upper Deck
Industry Tips
High Pressure Sales Tactics
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.