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BBB Accredited Business since
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This company offers automotive diagnostic and repair services.
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A BBB Accredited Business since
BBB has determined that Aamco Transmissions of El Cajon meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Aamco Transmissions of El Cajon include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The number is 256687.
Type of Entity
Business ManagementMr. Walter Fabian Vereda, President
Number of Employees
Auto Repair & Service Transmissions - Automobile
Alternate Business NamesPrestige Automotive Services Inc
Industry TipsAuto Repair Tips
355 N Johnson Ave
El Cajon, CA 92020 (619) 442-0404 (619) 592-8385 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Discount Coupons for Aamco Transmissions of El Cajon
This company offers automobile transmissions and general repairs.
To receive discount, contact (619) 442-0404 or print out this BBB Discount Offer and bring it with you.
This BBB Discount Offer is not valid in conjunction with any other discount, offer, special or promotion.
This BBB Discount Offer has no expiration date.
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Additional Phone Numbers
- (619) 442-0404(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Approximately for the past 4 years, I have had (currently now 10-30-13) 4 problems to include a complete rebuilt transmission that AAMCO has done. The first problem I have encountered with is I took my truck to an AAMCO store in San Diego on Convey St. They repaired my truck with a 3 year, 50,000 mile warranty along with a letter I received saying I have a lifetime warranty. Throughout the past 3 years, I have had to return back to AAMCO in El Cajon 3 times because the store on Convey St has closed down. I turned my truck into the store in El Cajon on Oct 28, 2013. The person I am working with is ****, 619.442.0404. On Oct 30, 2013, Todd informed me that the AAMCO headquarters department said they will NOT honor the lifetime warranty and it would cost me $1,800.00 to repair my truck.
Desired Settlement: To honor this lifetime warranty that I have received from AAMCO and do the appropriate repairs in 24 hours that Todd quoted me on Oct 30, 2013.
Business Response: Mr. *****,
I understand that you are upset.
Aamco head quarters has decided to honor your warranty one more time. They have instructed us to let you know this is the last time they will do the repair at not cost to you.
Each shop in this chain is independently owned. Aamco Transmission of El Cajon did not perform the initial repair nor issue the life time warranty. It was issued by an unscrupulous man that not longer belongs to our chain. You can contact Aamco Head Quarters for more information in this matter.
Again, all we have been trying to do is to help you get your transmission repaired at a low or not cost to you, but ultimately is was not our call to perform such repair until we had authorization from Aamco Head quarters.
A regular retail cost for a transmission repair including parts and labor for a unit like the one you have in your truck is between $ 2,200 and $ 2,600.00. Todd have given you the option to get yours repaired at a considerable discount as an option, Aamco head quarters finally decided to cover this repair.