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Phone: (949) 222-0222 Fax: (949) 222-0140 4500 Campus Dr #300, Newport Beach, CA 92660
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This company offers auto rentals.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for UR Enterprises Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Thomas Zurba, Owner
Number of Employees
Auto Renting & Leasing Leasing Service
Alternate Business NamesUnited Auto Rental
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The sales rep who closed the contract was rude and unprofessional. I called to ask before hand if I could extend my contract. I was offered unlimited miles, and had flights which correspond with traveling to and from SF. The sales rep closed my contract and left me stranded at the location, after I came in to renew the contract. The location offers cash rentals, then because of my mileage stated I need to leave a credit card. The business rented a car which reeked of cigarette smoke. The agent was sarcastic, rude, disrespectful, and has not business working in the customer service business.
Business Response: Mr. **** ********* rented a vehicle from our company in October 2014. He was given unlimited mileage as agreed. Mr. ********* did a cash rental. At the time of the rental Mr. ********* signed an extension agreement which stated that he agreed that if he needed to extend his rental he would come in and pay cash up front for any additional rental time. Mr. ********* did not honor this agreement. We had to constantly call him and request that he make a payment. When Mr. ********* came in to renew his contract we told him he needed a credit card because he did not honor the terms of the cash rental. I understand that Mr. ********* was upset with the rental agent because the agent took possession of the vehicle from him. Our agent tried to be as professional as possible but Mr. ********* was upset. All of our vehicles are non-smoking, unfortunately we cannot control what people do when they have the vehicle. Mr. ********* complained that the vehicle smelled of smoke and we gave him a credit for his inconvenience.
Better Business Bureau:
Your agent even stated the owner was upset about the mileage on the vehicle, not some lie "that I was late".
To say I was upset is a lie as well, I don't raise my voice, or appear to be upset at all. I am simply stating that your company did not HONOR the terms of an unlimited agreement.
The agent also stated he did not want to rent the "Corolla" to me because of the fear of mileage.
Smoking discount was not honored upon checkout, and I was charged for one extra day.
The agent bated me to come into the location, and then left me stranded.
This is bad business practices and should not happen to anyone.
Business Response: The customer requests to know when he was late: 10/29/14: We called the customer because he was past due. 10/30/14: Customer was still overdue. Stated he was out of town and would be in that day. 11/4/2014: Customer was overdue and stated he would be in the next day with a payment. 11/5/2014: Customer was still overdue and said he would be in with a payment. Cash rentals are high risk for us. We have agreements with cash customers that they must come in and make payments to extend. If the cash rental extension agreement is not honored by the customer a credit card will be required. It is unreasonable to expect us to have to call the customer numerous times to remind him about payments.