This business is not BBB accredited.
Phone: (714) 540-5566 Fax: (714) 540-5784 View Additional Phone Numbers 3176 Airway Ave, Costa Mesa, CA 92626
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This company offers the sale of auto parts and supplies.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Steve Millen Sportparts Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Bill Claytor
Number of Employees
Auto Parts & Supplies - New Tire Dealers Truck Equipment & Parts Auto Service - Specialty Parts Engines - Supplies, Equipment & Parts
Alternate Business NamesThe Stillen Outlet
THIS LOCATION IS NOT BBB ACCREDITED
3176 Airway Ave
Costa Mesa, CA 92626 (800) 576-2144 (714) 540-9154 (800) 891-1058 (866) 250-5542 (714) 540-5566 Directions
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Additional Phone Numbers
- (800) 576-2144(Phone)
- (714) 540-9154(Phone)
- (800) 891-1058(Phone)
- (866) 250-5542(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Purchased an automotive part from Stillen. It was invoiced and shipped to me with exactly $9.95 shown and charged for shipping and handling. I was not satisfied with the quality of the part. I requested to return the new unused uninstalled part. Stillen informed me that $66 in original shipping will be deducted from any refund. They refuse to honor the original shipping charge amount of $9.95 that was shown in my shopping cart at time of transaction and also on the invoice I received at time of purchase.
Desired Settlement: Refund my entire purchase price less $9.95 in original shipping. And Stillen issue a call tag to have part shipped back to them at their expense due to the aggravation.
The customer ordered a part on our website. This particular part is a skid plate, designed to cover the bottom of the front part of the vehicle and take scrapes and groundings to protect the vehicle. It is not a cosmetic part and is exactly as described and pictured on our website. The customer does not indicate that it is any way defective.
The 9.95 the customer paid was not for shipping, it was for insurance and handling. The actual amount of shipping that we paid is shown on the customer invoice, $66.
Per our terms on the website, the customer may return the product, but is responsible for the shipping we paid to ship it to them and they must ship it back to us, shipping charges paid by them. We had agreed to waive our usual restock fee for this gentlemen.
He was previously issued an authorization to return the product on 12/21/15. Our return authorizations are good for 30 days. We will extend this for an additional 30 days and he may still return this to us.
Better Business Bureau:
Regarding this complaint -
The customer states that he is not satisfied with the quality of the part. This part is a sacrificial part, meant to be a barrier protecting the vehicle's frame from groundings. It is not cosmetic. This is adequately described on our web site and the images on the site are accurate. He does not say that the part is defective or misrepresented in any way. These parts are on hundreds of cars without complaint. They all come from the same mold and are virtually identical.
As a gesture of goodwill, we will agree not to deduct our actual cost of shipping the item to the customer. If he pays shipping back, we will refund the entire cost of the item. The RA (return authorization) number is ******. Mark this on the outside of the box and send it to **** ****** **** ***** ***** ** *****
Read Complaint Details
Complaint: On June 26, 2014, I purchased a sway bar through *******'s company website for my 2007 Nissan Altima 2.5 S sedan, to be picked up. After picking up the item I installed it with the help of **** ******, who is an auto expert at Auto Hub Supply in Costa Mesa, CA, using all the proper tools and to the exact specification that was listed in the manual. It wasn't anything complicated, just nuts and bolts mostly. After assuring that everything was securely fastened I began driving with my new sway bar. About four months later the M-links on both sides of the sway bar broke. The M-link on the driver side was slightly bent and ripped away from the sway bar, but still attached to where it was secured to my vehicle. The M-link on the passenger side broke in two pieces. One piece that was fastened to the car broken off and ending up somewhere in the street as I drove away, unaware of what had happened, and the second piece was still attached to the sway bar. According to *******'s website I had a one-year warranty on the part that I had purchased so I called to get the M-links replaced. I began a three month process of going back and forth with Ivan Paredes, who works in parts for *******, giving him information and pictures of the damages by email and phone. After not hearing back from anyone for several weeks I called back only to be told that they would not honor the warranty, claiming "installation error." They said that the problem was that the nuts were not put on correctly, causing the part to slip off. One problem with this claim is that would not result in the M-link breaking into two pieces, which they know and so they ultimately denied that it had broke in such a way despite my photo evidence proving that it had. A second problem is that there is no way that they can absolutely say that the part slipping off had to do with incorrect installation and not faulty parts (nuts, bolts, etc.).
Desired Settlement: As my desired outcome I would simply like ******* to honor their warranty policy and give me the replacement M-links that had broke, or refund my money of $214.69. (Additional sources contact info) **** ****** - auto expert at *** **** ****** ***** ******** **** ****** **** ***** ***** ** *****
Business Response: We have not seen this happen with sales of a great number of these bars. At our request, the customer supplied pictures that showed the pieces had not been properly installed. Detailed installation instructions with pictures were included with the part. The end link hardware (not "M link") is available separately and we have offered to furnish this to the customer at our cost, approximately $25.00. There is nothing wrong with the product.
Better Business Bureau:
Customer Reviews Summary