This business is not BBB accredited.

R 1 Concepts Inc

Additional Locations

Phone: (714) 777-2323 View Additional Phone Numbers 520 E Jamie Ave, La Habra, CA 90631 http://www.r1concepts.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for R 1 Concepts Inc include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for R 1 Concepts Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on R 1 Concepts Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: Business started: 07/17/2003 in CA Business incorporated 04/14/2004 in CA
Type of Entity

Corporation

Business Management
Mr. Phouc Martin Trinh Mr. Kit Davis
Contact Information
Customer Contact: Mr. Kit Davis
Principal: Mr. Phouc Martin Trinh
Number of Employees

1

Business Category

Auto Parts & Supplies - New Truck Equipment & Parts Engines - Supplies, Equipment & Parts


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    520 E Jamie Ave

    La Habra, CA 90631 (714) 630-6626 (714) 777-2323 (888) 712-6623

  • THIS LOCATION IS NOT BBB ACCREDITED

    5540 E La Palma Ave

    Anaheim, CA 92807

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The first mistake I made was to order from this company. The second mistake I made was ordering the incorrect parts for my truck. Returning the incorrect parts was simple enough, but every single rep I spoke with about getting the correct brakes to me gave me incorrect information. I was told I would receive the parts I need by Sunday, Aug. 2, but here we are on the 4th and still no parts. I called yesterday (Aug. 3) and much to my disappointment, there was no manager available to speak to. I then called today (Aug. 4) and to my surprise, no manager, AGAIN. I asked what day the manager would be back and was told, "I do not know. The manager only comes in one day a week, and that day varies from week to week." The employees over the phone are very rude and talk over you, instead of listening to their customers. They also deliberately feed faulty information to their customers, to keep them happy. All in all, a very bad company to do business with.

Desired Settlement: I would like to see this company acknowledge they screwed up instead of patronizing their customers. I would also like them to give me a full refund, but if not, it is not the end of the world. But more importantly, I would like to ensure this business shuts down because no one purchases from them anymore.

9/2/2013 Problems with Product/Service