This business is not BBB accredited.Additional Locations
Phone: (714) 777-2323 View Additional Phone Numbers 520 E Jamie Ave, La Habra, CA 90631
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for R 1 Concepts Inc include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for R 1 Concepts Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Phouc Martin Trinh Mr. Kit Davis
Number of Employees
Auto Parts & Supplies - New Truck Equipment & Parts Engines - Supplies, Equipment & Parts
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BBB Complaint Process
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Additional Phone Numbers
- (714) 630-6626(Phone)
- (888) 712-6623(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The first mistake I made was to order from this company. The second mistake I made was ordering the incorrect parts for my truck. Returning the incorrect parts was simple enough, but every single rep I spoke with about getting the correct brakes to me gave me incorrect information. I was told I would receive the parts I need by Sunday, Aug. 2, but here we are on the 4th and still no parts. I called yesterday (Aug. 3) and much to my disappointment, there was no manager available to speak to. I then called today (Aug. 4) and to my surprise, no manager, AGAIN. I asked what day the manager would be back and was told, "I do not know. The manager only comes in one day a week, and that day varies from week to week." The employees over the phone are very rude and talk over you, instead of listening to their customers. They also deliberately feed faulty information to their customers, to keep them happy. All in all, a very bad company to do business with.
Desired Settlement: I would like to see this company acknowledge they screwed up instead of patronizing their customers. I would also like them to give me a full refund, but if not, it is not the end of the world. But more importantly, I would like to ensure this business shuts down because no one purchases from them anymore.
|9/2/2013||Problems with Product/Service|