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BBB Accredited Business since

Portfolio

Phone: (949) 789-6220 Fax: (480) 897-7507 25541 Commercentre Dr #100, Lake Forest, CA 92630 http://portfolioco.com/ View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers protection products, such as extended warranties and service contracts for automobiles, motorcycles, RV's, and travel trailers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Portfolio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Portfolio include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 4
Problems with Product/Service 5
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

1 Customer Review on Portfolio
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 23, 2013 Business started: 04/19/1994 in CA Business started locally: 04/19/1994 Business incorporated 04/19/1994 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Department of Insurance
Consumer Services Division, 300 South Spring Street, Los Angeles CA 90013
http://www.insurance.ca.gov
Phone Number: 800-927-4357
Fax Number: 213-897-5961
The number is 0F84414.

Type of Entity

Corporation

Business Management
Mr. Steve Burke, CEO Ms. Maysoon Ben-Ghaly, Operations Manager Ms. Brenda Griffith, Director of Operations Ms. Tanya Stevenson, Manager
Contact Information
Customer Contact: Ms. Maysoon Ben-Ghaly, Operations Manager
Principal: Mr. Steve Burke, CEO
Number of Employees

35

Business Category

Auto Parts & Supplies - New Tire Dealers Truck Equipment & Parts Auto Service - Specialty Parts Engines - Supplies, Equipment & Parts Auto Warranty Service Auto Warranty Plans

Alternate Business Names
Express Systems Inc Portfolio Protection
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.