BBB Accredited Business since
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This company offers protection products, such as extended warranties and service contracts for automobiles, motorcycles, RV's, and travel trailers.
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A BBB Accredited Business since
BBB has determined that Portfolio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Portfolio include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
California Department of Insurance
Consumer Services Division, 300 South Spring Street, Los Angeles CA 90013
Phone Number: 800-927-4357
Fax Number: 213-897-5961
The number is 0F84414.
Type of Entity
Business ManagementMr. Steve Burke, CEO Ms. Brenda Griffith, Director of Operations Ms. Tanya Stevenson, Manager
Number of Employees
Auto Parts & Supplies - New Tire Dealers Truck Equipment & Parts Auto Service - Specialty Parts Engines - Supplies, Equipment & Parts Auto Warranty Service Auto Warranty Plans
Alternate Business NamesExpress Systems Inc Portfolio Protection
Irvine, CA 92618 (800) 705-4001 (949) 789-6220 Directions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (800) 705-4001(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I had express Auto gap insurance. In my definitions on my contract it say " Actual cash value means the retail value of the covered vehicle at the date of loss AS DETERMINED BY YOUR INSURANCE CARRIER." this company did not pay my difference fully because they said that they are not responsible for the difference of the cash value of what it should be an what my ins. carrier determined cash value was after taking into consideration of normal wear an tear. I don't get it that is what gap insurance is for. I was very disappointed by this company an am trying to fight to get this off my credit.
Desired Settlement: I want it paid off, an off my credit as stated in my contract. Everyone I talk to about this other then them said its ridiculous. They straight up said it doesn't say that in your contract but that is what it means. ??? "contract"!!!
This is a summary regarding the complaint made against our company by customer Jennifer *** *****.
Read Complaint Details
Complaint: Portofolio is one of Express systems sister companies, I purchased an extended warranty back in 2010 when I bought my wifes car new from Newby GMC of St. George Utah. I have had to make two claims since then, both times it seems to take forever for their people to approve or disapprove a claim. the first time a claim was made it took 5 business days plus the weekend before an approval was made, this was also after the dealer made over 8 calls and I with 4. Currently my vehicle is at the dealer awaiting their response, it has been there for 3 days now. the dealership told me they have made 4 attempts to expediate this, with typical answer that the person that is working this claim isnt at their desk. My wife and I have both called once with the same response. I have called the dealer that sold me this plan and also expressed my frustration, I have also called their main number to lodge a complaint but the supervisor they gave me had nothing to do with this division, when I asked for a supervisor of Portfolio she tried to give me their regular 800 number. The problem with warranty is you only need it if something brakes, and when it does its usually right before a scheduled family road trip for spring break! I dont want to tell my kids we cant go to Magic Mt. because of Portfolio.
Desired Settlement: I just dont want anyone else to have these same issues!
The customer purchased an Extended Service Agreement from a Dealer in St. George,
Problems with Product/Service
Read Complaint Details
Complaint: After experiencing a total lose of my vehicle in November of 2013, my GAP claim still has not been processed. I have made numerous attempts to contact my Claim Administrator and she will not return my calls or emails. Earlier this month the website made adjustments to my claim status stating that more information was needed, but there have not been any attempts to contact me since the date logged on the site and any attempts I have made to contact them have gone unanswered. In the meantime, I have since paid of the balance of my loan and the company owes me the balance of my loan from the date of the accident.
Desired Settlement: Release of payment in the amount of the balance due on the auto loan after insurance premiums were applied back dated to the date of loss.
This is a summary regarding a complaint made against our company by customer **** *******. She
Please update this complaint to be shown as resolved.
|12/3/2013||Problems with Product/Service|
|7/25/2013||Problems with Product/Service|
|6/3/2013||Problems with Product/Service|