Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?
Download Download

BBB Accredited Business since

BuyAutoParts.com

Phone: (858) 587-8777 Fax: (858) 587-8778 View Additional Phone Numbers 6740 Cobra Way, San Diego, CA 92121 View Additional Email Addresses http://www.BuyAutoParts.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers auto parts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that BuyAutoParts.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for BuyAutoParts.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 110 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

110 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 3
Delivery Issues 7
Guarantee/Warranty Issues 16
Problems with Product/Service 62
Total Closed Complaints 110

Customer Reviews Summary Read customer reviews

27 Customer Reviews on BuyAutoParts.com
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 20
Total Customer Reviews 27

Additional Information

BBB file opened: April 21, 2006 Business started: 04/01/1988 in CA Business started locally: 05/10/1991 Business incorporated 05/10/1991 in CA
Type of Entity

Corporation

Business Management
Mr. Andy French, Director of Sales Mr. Ryan Gagnon, Customer Service Supervisor Mr. Bill Galucci, Customer Service Manager Mr. Dara Greaney, President/CEO Mr. Eric Powers, Customer Service Manager Ms. Jill Vevere, Billing
Contact Information
Customer Contact: Mr. Ryan Gagnon, Customer Service Supervisor
Number of Employees

120

Business Category

Auto Parts & Supplies - New Internet Services Auto Parts & Supplies - Used & Rebuilt Auto Parts & Supplies - Rebuilt

Products & Services

BuyAutoParts.com sells the following brand(s): ACDelco, Alpine, Behr, Bilstein, Borg Warner, Bosch, Calsonic, Cardone, Caterpillar, Cummins, Delphi, Denso, Diablo Sport, Diesel Kiki, Doowan, Dorman, EMPI, Firestone, Garrett, HCC, Hella, HItachi, Holset, IHI, John Deere, Keihin, Kostal, Koyo, KYB, Lemforder, Luk, Magnaflow, Mahle, Matsushita, Meridian, Mitsubishi, Mopar, Motocraft, Nissens, Panasonic, Peirburg, Rigid, Sachs, Sanden, Timken, Valeo, VDO, Vista-Pro, Visteon, Wabco, Walker, Zexel, ZF

Method(s) of Payment
MasterCard, Visa, Discover, American Express, PayPal, Google Checkout, Cash ONLY if you are picking up the part at will-call.
Refund and Exchange Policy
Parts are returnable provided they have not been installed, used or damaged and are returned within 30 days of purchase. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($10 minimum) on ALL returned parts.  Parts returned as used or incomplete, or parts returned to a different address will receive no refund.  Parts that are returned as wrong parts or defective are subject to a full restocking fee.  Parts returned as wrong part or defective will be subject to the rules above. Installed parts returned as defective or wrong, without prior approval by our staff, will not be refunded.  Parts returned after 30 days will not be refunded. No exceptions.
Service Area
Serving San Diego County
Alternate Business Names
Meridian Auto Parts Meridian Rack & Pinion Inc
BBB Program Participation

BBB Yellow Pages

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.