This business is not BBB accredited.
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This company offers new vehicles for retail.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
Phone Number: (619) 688-0124
The number is 22947.
Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The number is 135951.
Type of Entity
Business ManagementMr. Norris Bishton
Number of Employees
Auto Dealers - New Cars
Alternate Business NamesNoArus TGG Scion Place Toyota of Garden Grove
Industry TipsLeasing a Vehicle Lemon Law
THIS LOCATION IS NOT BBB ACCREDITED
9670 Trask Ave
Garden Grove, CA 92844 (714) 895-5595 (714) 554-2667 (714) 537-5750 (714) 893-8438 Directions
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Additional Phone Numbers
- (714) 554-2667(Phone)
- (714) 537-5750(Phone)
- (714) 893-8438(Phone)
- (888) 846-8585(Phone)
- (888) 830-1999(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On June 21, 2015 I purchased a 2015 Camry from Toyota Place. I put down $10k as down payment in the form of a personal check. My monthly payments were $390.00 for 60 months with an interest rate of 7.99. Because I'm a first time buyer & barely establishing credit, the finance department didn't allow me to put a lower down payment. A few days after I purchased the car, the sales person that assisted me, ******* ******, called & asked to go back to the dealership to sign a new contract. When I went back to the dealer, I asked why a new contract was needed, they just said that they just needed to make a few change, nothing for me to worry about. When I looked at the contract, I saw that they raised the interest rate to 13.9 for 72 months. I asked again why does there needing to be a new contract, they just kept telling me, its ok just sign. they said the new contract has a lower payment of $388. I refused to sign because there was no one there to explain why they had drawn out a new contract. The finance person, ******* ****, got the contract & ripped it. After that day, they kept calling me everyday 'til this day. I had a friend look at my contract & asked if I agreed to get the Protection Plan that covers roadside assistance which was $50 per month & included in my payment & a security system which added $995 to the price of the car, both had optional in parenthesis. I was shocked & said they said I needed it & must have have it even though I told them I didn't want it. July 5th, both ******* ****** & ****** **** called at different times telling me I needs open an account right away at the bank institution that financed my loan so I can make direct payments & needed to go to the dealership to pick up the bank form. They kept pushing me to do it but I refused. July 6th, sales manager, ******* called & demanded I go back sign the new contract.I refused & hung up. I'm done being harassed by this dealership because I refuse to give in to their demands.
Desired Settlement: I would like for the harassing phone calls pushing me to open a bank account & signing a new contract to stop. I have my own bank I can use to make payments with. They are calling me to many times. I am so stressed out. It is hurting me emotionally & physically. I can't sleep & barely eat. When my phone rings, I dread picking it up just thinking its them with a new way or threat to get me over there. I want them to leave me alone. Let me pay off my car with the terms I have with the original contract or take back the Camry, give me my down payment back (the full amount), don't mess up my credit & leave me alone.
Business Response: vehicle was unwound
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Read Complaint Details
Complaint: I keep receiving numerous "PRE-APPROVAL" notice offers from this company despite repeated refusals on my part. It is unsolicited mail of which I have, several times, marked Return To Sender. I still am receiving them, and with my recent credit history— it is abhorrent to me that I am being continually "selected" for their offer. This is also despite me having previously advised the credit reporting agencies— all of them— that I have opted out of these types of notices. This is becoming predatory.
Desired Settlement: This needs to stop NOW.
Please see attached to address the complaint. Mr. ******* needs to follow instructions as indicated on the mailer to remove his information from the credit bureau that is making his data available.
Customer Reviews Summary