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BBB Accredited Business since

Pacific Honda

Additional Locations

Phone: (858) 694-1000 Fax: (858) 560-8161 View Additional Phone Numbers 4761 Convoy St, San Diego, CA 92111 View Additional Email Addresses http://www.pacifichonda.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers auto sales and service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pacific Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pacific Honda include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific Honda
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1983 Business started: 01/01/1970 in CA Business incorporated 07/29/1988 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
http://www.autorepair.ca.gov
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The number is 241814.

DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
http://www.dmv.ca.gov
Phone Number: (619) 688-0124
The number is 17106.

Type of Entity

Corporation

Business Management
Mr. Erik Nelson, General Manager Ms. Melissa Amick, Customer Relations Manager Mr. Joe Bottarini, General Sales Manager Mr. Meg DeWindt, Marketing Director
Contact Information
Principal: Mr. Erik Nelson, General Manager
Related Businesses
Kearny Pearson Ford
Number of Employees

162

Business Category

Auto Dealers - New Cars

Alternate Business Names
Americas Preferred Auto Sales & Leasing Pacific Honda Fleet Sales PH Automotive Holding Corp Sunroad Pacific Honda
Industry Tips
Leasing a Vehicle Lemon Law
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.