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Description

This company offers auto sales.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Norm Reeves Honda Superstore Huntington Beach include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Norm Reeves Honda Superstore Huntington Beach
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: Business started: 04/23/1991 in CA Business incorporated: 04/23/1991 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
http://www.dmv.ca.gov
Phone Number: (619) 688-0124
The number is 16908.

Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
http://www.autorepair.ca.gov
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The number is 161237.

Type of Entity

Corporation

Business Management
Mr. Paul Conant, General Manager
Contact Information
Principal: Mr. Paul Conant, General Manager
Number of Employees

1

Business Category

Auto Dealers - New Cars Auto Repair & Service

Alternate Business Names
Coastal Auto Sales Inc Norm Reeves Huntington Beach
Industry Tips
Auto Repair Tips Leasing a Vehicle Lemon Law

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    19131 Beach Blvd

    Huntington Beach, CA 92648 (714) 963-1959 (714) 842-5431 (877) 233-3900 (888) 416-0060 (888) 410-5907 (888) 405-0115

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (714) 963-1959(Phone)
  • (877) 233-3900(Phone)
  • (888) 405-0115(Phone)
  • (888) 410-5907(Phone)
  • (888) 416-0060(Phone)
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Additional Web Addresses

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Complaint Detail(s)

11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my 2012 Honda Pilot to get new brakes. When I picked up my car at the close of business, it was scratched in several places and they offered for me to bring it back and they'd repair it for free. After leaving, I drove the car off the lot and the vehicle had a grinding brake noise. I brought it back to Honda when they called to let me know I could bring the vehicle in to repair the scratches. I made them aware of my brake concerns so they suggested I go on a test drive with one of the mechanics. The mechanic agreed there was definitely some brake noise and it pertained to the original replacement they did. They offered to machine my rotors (fix the noise) once again, and did that day. After picking up my car at the close of business I drove the car off the lot and at this point my brakes were shaking exactly how they were when I first brought the vehicle in to be repaired. I proceeded to bring the vehicle back once again to show them my concerns and they refused to help me stating that it is the way I drive is why the brakes are shaking. After discussing it a bit further with the service advisor again, he called his manager and they refused to help me further. The service advisor claimed they do regularly have issues with Pilot and Odyssey brake repairs. Since they refused I proceeded to take my vehicle to Pep Boys to be repaired properly. They repaired my vehicle and the brakes are great now.

Desired Settlement: I would like a full refund of the original purchase price for the brake repair

Business Response:

In response to complaint ID#********. The customer came in for an oil change and brake inspection on 7/23/14. Upon inspection we found that the front brakes were worn and rotors warped causing brake shimmy. In addition to the brakes we found the front rt outer cv boot torn causing a grease to leak out (special ordered boot kit, covered under drivetrain warranty). The brake rotors were then resurfaced and brake pads replaced. Customer stated that during the repairs that the vehicle was damaged in serveral places. The service manager as a "goodwill" gesture  authorized replacement of all body side moldings for normal door dings at no charge to customer. The customer then returned on 8-14-14 after 1305 miles complaining of brake noise. Customer test drove with shop foreman and confirmed noise. Found front brake rotors glazed causing noise. Resurfaced front brake rotors at no charge to customer. Customer then returned to have the rt side outer cv boot replaced under warranty on 8/23/14 . Customer stated that the rotors were warped again and brake were making noise. Customer test drove with shop foreman. Unable to duplicate customers complaint. Replaced rt outer cv boot under warranty. No further action is required since customer was unable to demonstrate that there is a problem with his brakes. Brakes are safe and are working as designed.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[breaks were not safe and working as designed I still have the parts that are warped to prove it. I still want my refund or I will go to small claims court.]

Regards,

******* *******

Business Response: GM has review the complaint and has decided to provide customer with refund. Check will be sent in 8 to 10 business days to customers address for 217.31.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *******

10/7/2013 Advertising/Sales Issues
9/24/2013 Problems with Product/Service