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This Business is not BBB accredited
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This company offers auto sales.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Norm Reeves Honda Superstore Huntington Beach include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
Phone Number: (619) 688-0124
The number is 16908.
Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The number is 161237.
Type of Entity
Business ManagementMr. Paul Conant, General Manager
Number of Employees
Auto Dealers - New Cars Auto Repair & Service
Alternate Business NamesCoastal Auto Sales Inc Norm Reeves Huntington Beach
Industry TipsAuto Repair Tips Leasing a Vehicle Lemon Law
THIS LOCATION IS NOT BBB ACCREDITED
19131 Beach Blvd
Huntington Beach, CA 92648 (714) 963-1959 (714) 842-5431 (877) 233-3900 (888) 416-0060 (888) 410-5907 (888) 405-0115 Directions
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Additional Phone Numbers
- (714) 963-1959(Phone)
- (877) 233-3900(Phone)
- (888) 405-0115(Phone)
- (888) 410-5907(Phone)
- (888) 416-0060(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I took my 2012 Honda Pilot to get new brakes. When I picked up my car at the close of business, it was scratched in several places and they offered for me to bring it back and they'd repair it for free. After leaving, I drove the car off the lot and the vehicle had a grinding brake noise. I brought it back to Honda when they called to let me know I could bring the vehicle in to repair the scratches. I made them aware of my brake concerns so they suggested I go on a test drive with one of the mechanics. The mechanic agreed there was definitely some brake noise and it pertained to the original replacement they did. They offered to machine my rotors (fix the noise) once again, and did that day. After picking up my car at the close of business I drove the car off the lot and at this point my brakes were shaking exactly how they were when I first brought the vehicle in to be repaired. I proceeded to bring the vehicle back once again to show them my concerns and they refused to help me stating that it is the way I drive is why the brakes are shaking. After discussing it a bit further with the service advisor again, he called his manager and they refused to help me further. The service advisor claimed they do regularly have issues with Pilot and Odyssey brake repairs. Since they refused I proceeded to take my vehicle to Pep Boys to be repaired properly. They repaired my vehicle and the brakes are great now.
Desired Settlement: I would like a full refund of the original purchase price for the brake repair
In response to complaint ID#********. The customer came in for an oil change and brake inspection on 7/23/14. Upon inspection we found that the front brakes were worn and rotors warped causing brake shimmy. In addition to the brakes we found the front rt outer cv boot torn causing a grease to leak out (special ordered boot kit, covered under drivetrain warranty). The brake rotors were then resurfaced and brake pads replaced. Customer stated that during the repairs that the vehicle was damaged in serveral places. The service manager as a "goodwill" gesture authorized replacement of all body side moldings for normal door dings at no charge to customer. The customer then returned on 8-14-14 after 1305 miles complaining of brake noise. Customer test drove with shop foreman and confirmed noise. Found front brake rotors glazed causing noise. Resurfaced front brake rotors at no charge to customer. Customer then returned to have the rt side outer cv boot replaced under warranty on 8/23/14 . Customer stated that the rotors were warped again and brake were making noise. Customer test drove with shop foreman. Unable to duplicate customers complaint. Replaced rt outer cv boot under warranty. No further action is required since customer was unable to demonstrate that there is a problem with his brakes. Brakes are safe and are working as designed.
Better Business Bureau:
Business Response: GM has review the complaint and has decided to provide customer with refund. Check will be sent in 8 to 10 business days to customers address for 217.31.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
|9/24/2013||Problems with Product/Service|